The Hermitage is a five-star hotel as a five-star hotel should be. Situated in Menteng in a monumental building from the 1920s, expanded with stylish new construction. Hospitality is written with a capital H here, just like in all of Asia. In this light, it is unbelievable that some hotels in the Netherlands (not a service country at all) give themselves (?) five stars. They rather mean two stars. The executive room is spacious and also very suitable for solo travelers. The staff is, without exception, very customer-friendly and helpful. The breakfast buffet and breakfast menu in the 1928 restaurant are rich in choices. This is a hotel to stay again and again.

Stayed in April 2024

Nothing!

Amazing historic hotel with very friendly and kind staff. In a very lovely area of Jakarta, low rose buildings, nice parks and tree lined roads. Breakfast was excellent. Has a nice pool and sky bar. The club room was also good, you could eat a full evening meal here. My room had its own private outside terrace and separate sitting room area. All the staff were so lovely.

Stayed in April 2024

Nil significant

Impeccable ambience matched by impeccable service Superb location

Stayed in March 2024

Not a great neighborhood. Very gritty and dirty

Wonderful staff Lovely rooms. Boutique ambiance. Unbelievably good breakfast buffet.

Stayed in March 2024

Nil

The impeccable ambience of this gorgeous building was matched by the service encountered throughout the stay ( with special shoutout to Rizky and Della.)Its location in a historic neighbourhood certainly added to the immense appeal.

Stayed in March 2024

Internet wasn't rather stable

Breakfast had enough options and good quality, room and other spaces design was beautiful. Club services were perfect.

Stayed in December 2023

We stayed 4 nights at the Hermitage. This hotel has incredible charm and a very professional staff. The bed was very comfortable and the room met all of our needs. The Ala cart breakfast was excellent along with the evening wine and snacks. All of the staff are personable, customer oriented, and professional. The staff let us know they were working on the hot water, so it may not get as hot as we liked. However, the water was plenty warm. The hotel is close to historic sites. We would recommend this hotel for your stay in Jakarta.

Stayed in February 2024

Great hotel in central Jakarta.

Stayed in January 2024

Nothing not to like.

Beautiful hotel I had a big room with a garden. Such a place in London would cost 4 times as much. It's in the trendy middle class area of Mentang. However the hotel is in a quiet area. Staff are fantastic & friendly. Breakfast was fantastic. The roof top bar had great cocktails. I had a Margarita pizza the best I've tasted. One of the best hotels I've stayed in.

Stayed in January 2024

Dinner timing is from 6-8pm. Extended hours from 7-10pm would be useful.

Service

Stayed in January 2024

quite far from town and attractions, but taxi is available anytime the only problem is terrible traffic as expected in Jakarta.

quite location old but very well maintained, they have hi tea until 9 pm! almost like dinner, breakfast satisfying. Friendly staff.

Stayed in December 2023

Excellent breakfast and club room service.

Stayed in November 2023

Breakfast was good but could have been better as found in other Marriot Hotels

It was really good and thoroughly enjoyed being upgraded. The Executive Lounge was an added attraction. Special thanks and appreciation to Charlotte in the Exec lounge and Dandy in Concierge

Stayed in November 2023

There was oddly little help available with onward travel for a top-tier hotel - just booking train tickets took a whole day of misunderstandings that featured a general unwillingness to help; it's a lot easier to do it yourself. The breakfast buffet is quite limited and bland for the price.

A hotel with a sense of history, in a quiet location (though few interesting restaurants nearby), a short walk from the Jalan Surabaya antique market. Appreciated the special offer of complimentary dinner buffet and wine that came with the booking.

Stayed in October 2023

The colonial features of the Hermitage set it apart from your traditional hotel. The staff were excellent and nothing was too much trouble. The breakfast was also a highlight of our stay, one of the better ones I have had at any hotel.

Stayed in September 2023

Staff bungled our train station transfer plans. Driver never showed up. They were confused the next day regarding our request for an airport transfer but didn't have a clear idea. In then end, we just hired our own taxi which was fine.

Nice enough hotel. Roof top pool.

Stayed in September 2023

Some of the features like windows are not with the room so you don’t get sunlight

Location and the hospitality with smile what they offered

Stayed in September 2023

Beautiful hotel, very attentive staff, breakfast was fabulous, rooms very comfortable

Stayed in January 2023

Sky Bar seemed very overpriced.

Lovely, spacious, comfortable room plus a great breakfast.

Stayed in February 2023

Sky bar seemed very expensive by Jakarta standards.

Spacious, nicely appointed, spotlessly clean, charming and helpful staff.

Stayed in February 2023

The loud DJ music was fun at the rooftop bar, but somewhat incongruous in the swimming pool below (where the speakers are).

Beautiful, 1920’s style hotel in the upmarket Menteng district. Rooms are quiet and very comfortable. Staff are impeccably polite and welcoming. Food is first-class. Rooftop bar was a complete surprise and a great place for cocktails in the evening.

Stayed in January 2023

Old Building & Classic Hotel but Very Comfortable. Quite Place, Roof Top sourounding by Skyscraper Building in The Centre of Jakarta.

Nice & Comfortable Hotel.

Stayed in January 2023

it's ok

Stayed in December 2022

due to a series of events, the Hermitage lounge was closed and so was the 1928 restaurant, the rooftop bar and the pool (1/5) therefore our experience was limited to a nice room and (4/5), and an excellent hospitality (5/5) the quality of the food at breakfast did not meet our expectations (2/5)

good location nearby 3 parks, (Suropatti, MENTENG, Situ Lembang), a busy road full of cafes and restaurants (Cikini), just 25 minutes walk from the heart of Jakarta (Selamat Datang), and 2 adjacent major malls (5/5) The service was excellent and obliging (5/5) The room was well appointed with a strong homey feel and we enjoyed the small living area (4/5)

Stayed in August 2022