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  5. Reviews of The Orient Jakarta, a Royal Hideaway Hotel

Reviews of The Orient Jakarta, a Royal Hideaway Hotel 5 stars

Jl. Jend. Sudirman No.36, RT.14/RW.1, Bend. Hilir, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10210, 10210 Jakarta, Indonesia

#16 of 531 hotels in Jakarta

Guests' Choice

Review score

Based on 168 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.6

  • Free WiFi

    9.6

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Showing 1 – 25

  • Reviewed: 4 May 2024

    9.0
    Nice hotel with fantastic amenities and the sweetest staff.
    • Leisure trip
    • Couple
    • Deluxe Room - King or Twin Bed
    • Stayed 3 nights
    • Submitted via mobile

    Windows could be more soundproof as you can hear a lot of street noises during the night. Breakfast was okay but not amazing.

    Colonial chique decor is quite cool. Staff is amazingly sweet. My partner was sick and they really took care of her. We got a free room upgrade because of a noisy AC and a cake for our anniversary. Rooftop and pool are fantastic.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Fantastic and very impressed with this hotel
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to not like about this hotel.

    Very unique concept, great for those seeking something different. Great attention to details in the design even down to the small things. Compared to other 5 star hotels this place really stands out and offers a great experience. The buffer breakfast is wonderful and others some great healthy options as well as the option to order in extra dishes at no charge.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    I am very happy to stay here, this makes my vacation unforgettable and memorable
    • Leisure trip
    • Couple
    • Grand Deluxe Room - King Bed
    • Stayed 1 night
    • Submitted via mobile

    No

    I reallly like everything mood and atmosphere in the hotel all the facilities are amazing and the staff, everyone is soooo nice and kind and welcome

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 6 nights
    • Submitted via mobile

    Not enough storage in the room.

    By far the most interesting, cool, sexy, well thought out decor of any hotel we have ever stayed at. Loved every detail. The pool was stunning and the best gym ever!!!!! Staff at breakfast were very friendly and helpful.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Amazing hotel with very friendly staff. Highly recommend
    • Business trip
    • Solo traveller
    • Superior Room - King or Twin Bed
    • Stayed 3 nights
    • Submitted via mobile

    New and well maintained

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Great little hideout in the middle of busy city
    • Leisure trip
    • Solo traveller
    • Superior Room - King or Twin Bed
    • Stayed 1 night
    • Submitted via mobile

    Location is bit far away from everything. Unfortunately I was also unable to check out all the hotel room facilities ( library ) because there was an event. It’s unfortunate for a paying guest not able to use all the facilities and a little bit unfair to be honest. The spa is not ready so u need to go somewhere else to get spa treatments

    The design and the food at the restaurant is so good! Great coffee and beautiful restaurant. The room is clean and the bed is super comfortable. Staff are hit and miss. Some are friendly and some looks at you like you don’t belong in the hotel. They constantly asking your name and room number so that’s kinda annoying. They granted request for an hour late check out which was appreciated.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    Exceptional
    • Couple
    • Deluxe Room - King or Twin Bed
    • Stayed 1 night
    • Submitted via mobile

    we got engaged in this hotel, it was one of the best experiences I’ve had in a hotel! everything was perfect!! the pool, the room, the breakfast and the view!

    Stayed in February 2024

  • Reviewed: 6 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 1 night

    The one complaint I have is that the restaurant/bar didn't actually have 50% of the menu items available. We tried to order 5 different dishes from the tapas restaurant, and they were all unavailable. Then we looked at the whiskey menu they gave us, and they were out of the first 3 things we tried to order from that too. Menus were also only digital, which was not ideal (imo).

    The decor, ambiance, and staff here are top-notch. The staff went above-and-beyond for us on our first night when I left a bag in a taxi (ended up recovering it, thanks to them). The rooftop bar/restaurant is amazing. The food is above average.

    Stayed in February 2024

  • Reviewed: 5 March 2024

    10
    Amazing stay in a unique building
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 2 nights
    • Submitted via mobile

    It was not that sound proof, a bit noisy from the street.

    Amazing views, interesting design, high floor rooms, sky bar and pool, everything was a unique experience.

    Stayed in February 2024

  • Reviewed: 4 March 2024

    9.0
    A great boutique hotel, wonderful staff and a unique stay
    • Business trip
    • Group
    • Superior Room - King or Twin Bed
    • Stayed 1 night
    • Submitted via mobile

    The dining areas seem under staffed.

    Hotel beds are like a cloud. Really fun, boutique hotel. Good facilities and really great gym!

    Stayed in March 2024

  • Reviewed: 23 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 2 nights
    • Submitted via mobile

    All the staff really nice

    Stayed in February 2024

  • Reviewed: 21 February 2024

    10
    Gorgeous new hotel
    • Leisure trip
    • Couple
    • Deluxe Room - King or Twin Bed
    • Stayed 1 night
    • Submitted via mobile

    Very strong hallway perfume

    Design

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Great location , one of the kind interior design, great pool
    • Leisure trip
    • Family with young children
    • Deluxe Room - King or Twin Bed
    • Stayed 2 nights

    The interior is typical of Bill Bensley's, packed with decorative furnitures and details of colours, textures and materials, and feels a bit gloomy.So you either love it or hate it. The shower floor is sort of level with the room floor so sometimes you need to put extra floor tower at the door to block the water.

    Location ,location and location.Its minutes walk to MRT Bendungan Hilir, within Jakarta CFD area so if you stayed here during the weekend you can enjoy CFD too. The pool is really something, MUST TRY! Friendly staff, Good breakfast and cozy bed. Love the library area.

    Stayed in February 2024

  • Reviewed: 25 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 1 night

    The best way to start your vacation in Indonesia. Amazing breakfasts, beautiful city views. The highlight is definitely the infinity pool on the 5th floor. An ideal location by the main road = perfect accessibility to the airport. Also near the subway and the main bus route for getting around the city.

    Stayed in December 2023

  • Reviewed: 19 January 2024

    9.0
    A very original and truly Indonesian experience : the pool is to die for!
    • Business trip
    • Solo traveller
    • Deluxe Room - King or Twin Bed
    • Stayed 1 night

    The location, but that's Jakarta I guess. Not many things can be done on foot in the surroundings of the hotel.

    wonderful hotel with traditional Indonesian furniture inside. The midlevel pool is absolutely stunning and the breakfast options are fresh and original. There's just a bathtub missing in the room

    Stayed in November 2023

  • Reviewed: 17 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Room - King or Twin Bed
    • Stayed 1 night

    Only downside of our stay and why we give 9, not 10, is the staff in the restaurant during dinner and breakfast. The waiters forgot our dishes, didn't communicate well and it happened not once or twice, but many times. They tried and were polite, I think they are just not very qualified yet. The food was delicious though.

    Experience, not only a stay, very unique design. The library is the best place in all the hotel, just spectacular. Also the rooms and lobby are great.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    9.0
    Excellent place to rest and relax, strategic place to stay.
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 3 nights
    • Submitted via mobile

    Very comfortable hotel with a very interesting ambience and architecture

    Stayed in January 2024

  • Reviewed: 12 January 2024

    10
    Amazing conceptual hotel
    • Leisure trip
    • Family with young children
    • Deluxe Room - King or Twin Bed
    • Stayed 3 nights
    • Submitted via mobile

    There could be some things taken into consideration, such as the lack of bright enough lights in the bathroom.. It's very difficult to put make-up and to see how you eventually could look in the light:))

    We loved the unique concept of the hotel interior, blending Indonesian and Western cultures and design elements; amazing breakfast, especially Indonesian health drinks, local fruits, selection of dumplings, cheeses, Japanese breakfast choices; we loved the pool on the 4th floor; we loved the location and, amazing staff members; unforgettable view, super comfy pillows and blankets.

    Stayed in January 2024

  • Reviewed: 12 January 2024

    10
    A Delightful Stay at The Orient Jakarta
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 2 nights
    • Submitted via mobile

    Recently enjoyed a superb stay at The Orient Jakarta. Exceptional service, stylish rooms, and convenient amenities. Highly recommended for a memorable experience!

    Stayed in January 2024

  • Reviewed: 9 January 2024

    10
    Royal.
    • Leisure trip
    • Family with young children
    • Deluxe Room - King or Twin Bed
    • Stayed 1 night

    Nothing.

    World Class, The pool - never seen something like it - a real treat.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Almost perfect!
    • Leisure trip
    • Couple
    • Superior Room - King or Twin Bed
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are not sound proof and you can head everything in the hall way and other rooms, the hotel got busy on our second night there with lots of families and their kids, they were running and shouting in the hallway until 1am, we called the reception twice and they didn’t do anything, they offered us 2 hours late check out on the following day. Breakfast was really nice the first day, but when the hotel got busier the service and quality of food dropped.

    Rooms were comfy and the interior design was very interesting.

    Stayed in January 2024

  • Reviewed: 26 December 2023

    9.0
    All good but…
    • Leisure trip
    • Solo traveller
    • Superior Room - King or Twin Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast way too minimal. 4star hotel offer much more variety.

    All good, well decorated.

    Stayed in December 2023

  • Reviewed: 25 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room - King or Twin Bed
    • Stayed 2 nights
    • Submitted via mobile

    Big, but very cozy and beautiful hotel. Great pool and cool Rooftop Bar. Enjoyed a wonderful christmas dinner at their restaurant.

    Stayed in December 2023

  • Reviewed: 23 December 2023

    8.0
    Unique hotel and great service.
    • Leisure trip
    • Family with young children
    • Deluxe Room - King or Twin Bed
    • Stayed 5 nights
    • Submitted via mobile

    Had the breakfast buffet every morning as it was a good selection of items. The only minus was that some of the hot breakfast items were usually cold. I suspect the heated serving containers were not working. Only a small issue on an otherwise great stay.

    All Staff were very helpful and friendly. Request to change rooms after our first night was easily arranged by Yoni. He was a great help with our stay and a credit to the hotel. Facilities were fantastic and unique. Close to MRT so easy to move around and avoid Jakarta traffic.

    Stayed in December 2023

Showing 1 – 25

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