Jl. Jend Sudirman No. 389, 28116 Pekanbaru, Indonesia
#3 of 36 hotels in Pekanbaru
Guests' ChoiceBased on 28 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
8.6
Value for money
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 20 June 2023
Reza
IndonesiaGood service
Stayed in June 2023
Reviewed: 4 February 2023
Susan
South AfricaNoise from event on street outside early Sunday morning. Poor lighting in room
Comfortable
Stayed in January 2023
Reviewed: 13 September 2022
Anita
IndonesiaThe Location
Stayed in August 2022
Reviewed: 19 November 2021
Hasnah
IndonesiaFront door man should be nicer!
Pool and food
Stayed in November 2021
Reviewed: 15 April 2024
John101
South AfricaThe hotel location is a bit far from Malls and shopping areas. But otherwise nothing else to complain about.
This is the best hotel in Pekanbaru which is based on the other 5 hotels we have already stayed at. The staff is very friendly and helpfull. The rooms are clean, tidy and well kept. The pool facilities is great for kids. Family friendly Hotel that caters for Kids too.
Stayed in April 2024
Reviewed: 1 October 2023
Mohd
SingaporeAt the front desk l mentioned to the staff this was our first time in the city so please give us a room with a pleasant view. During the conversation there was no eye contact at all and ultimately he gave us a room facing a run down carpark so most of the time l just drew my curtains. We did not ask for a change of room though. My husband said it would be too much of a hassle and the no eye contact staff will surely be more unpleasant!
Location was excellent but breakfast was just ok.
Stayed in September 2023
Reviewed: 23 July 2022
Henry
SingaporeNothing
Good
Stayed in July 2022
Reviewed: 21 July 2022
Johannes
AustriaCrossing the the main road in front of the hotel is impossible. You need a taxi/grab to reach a restaurant, just a few "warung" a few meters down the road.
friendly staff, excellent breakfast, wonderful swimming pool
Stayed in June 2022
Reviewed: 14 November 2021
Msyip
IndonesiaCheck in and out process hideous and slow
Location, breakfast choices, room, TV, WiFi
Stayed in November 2021
Reviewed: 16 April 2024
Novianti
IndonesiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 5 December 2023
Nigel
IndonesiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 2 December 2023
Tengku
MalaysiaThere are no comments available for this review
Stayed in November 2023
Reviewed: 1 August 2023
A
IndonesiaThere are no comments available for this review
Stayed in July 2023
Reviewed: 22 May 2023
Goenawan
IndonesiaThere are no comments available for this review
Stayed in May 2023
Reviewed: 27 March 2023
Siraj
KuwaitThere are no comments available for this review
Stayed in February 2023
Reviewed: 3 January 2023
Maisarah
MalaysiaThere are no comments available for this review
Stayed in November 2022
Reviewed: 20 August 2022
Chandra
IndonesiaThere are no comments available for this review
Stayed in August 2022
Reviewed: 24 March 2022
Blessmiyanda
IndonesiaThere are no comments available for this review
Stayed in February 2022
Reviewed: 23 March 2022
Bima
IndonesiaThere are no comments available for this review
Stayed in February 2022
Reviewed: 14 February 2022
Puteri
IndonesiaThere are no comments available for this review
Stayed in February 2022
Reviewed: 22 January 2022
Dwiana
IndonesiaThere are no comments available for this review
Stayed in January 2022
Reviewed: 4 August 2023
Azlan
MalaysiaThere are no comments available for this review
Stayed in August 2023
Reviewed: 11 May 2023
Scott
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 11 January 2023
Jane
IndonesiaThere are no comments available for this review
Stayed in December 2022
Showing 1 – 25
Bonn, Germany
Mexico City, Mexico
Gold Coast, Australia
Istanbul, Turkey
Srinagar, India
Rome, Italy
Rasteau, France
Cortina dʼAmpezzo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content