Unable to sleep well because of mosquitoes. This is unavoidable as it's a place surrounded by greenery, so prepare your own bug repellents to help. Mosquitoe net is provided in the room.

- The staff were very courteous and engaging. - The inclusive transport was very convenient. - Bikes at every villa , I enjoyed riding around exploring the resort. - Private pool was clean. - Water sports are available within reach with a price.

Stayed in May 2024

Nothing.

Fantastic accommodation. Brand new, very spacious, lovely people and great food. We had a great time and we will definitely be back one day.

Stayed in May 2024

It is relatively far into the island (1h drive), but well worth it

Well maintained, well designed, staff were extremely accommodating towards my toddler’s needs (setting up a cot, mosquito net around the bed, baby bathtub, toilet seat and steriliser in our room without us asking. And also providing food requests for my toddler and assisting us in heating up our toddler’s food during meals). Really enjoyed the farm animal tours, kids club and playroom, private pools and Indonesian cuisine.

Stayed in May 2024

It was very nice

Nice rooms, good for families, good vegetarian and vegan options.

Stayed in April 2024

Breakfast was not so special, it was chaotic as well.

Our room was absolutely beautiful and comfortable. Great service and many beautiful smiles make your vacation much nicer.

Stayed in April 2024

Doesn't feel like 5 star service, staff are helpful but example: turn down service isn't really a 5 star turn down service (with cleaning...etc) F&B and activities is quite expensive for the taste and quality of it - the hotel mentions they are up to par with other reorts in Bintan (I can't confirm) but the F&B is definitely on the higher price side considering the value of it as well

Lovely getaway to go for a short trip Breakfast was delicious Rooms are comfortable We did the spa that was great

Stayed in April 2024

Two minor things that can be improved to add to the experience: 1. My family didn't find the pillows to be very comfortable. 2. The dining table frames in The Dining Room restaurant need to be changed as they had a piece of wood running diagonally from top to bottom of the frame on two sides and I hit my knee multiple times during my stay.

The Residence is designed for guests to enjoy their holiday without having to leave the resort. The facilities offered were endless - free shuttle from/to the ferry terminal, great access to the beach, pool, kids club, free yoga, bicycles provided to get around, earth basket for kids to meet bunnies, chickens, fish etc., indoor games room, star gazing, water sports, ATV rides, live music and free books and games offered in the pool bar, 4 different restaurants, buggies to take guests around the resort etc. The room was quite spacious, bathroom was clean and had everything that one would need. While the resort's location is quite far away from most attractions, it comes with a relatively clean beach with no ships in sight. The staff was amazing and always greeted guests with a smile on their face and no request was too big. We tried three out of the four restaurant options (Rica Rica, The Dining Room, The Poolside Bar) and they were all top notch. Breakfast had several options and it was fantastic. Overall, an amazing stay and we will go back again for sure.

Stayed in April 2024

The facilites were incredible, we request tandem bike then they provided, the breakfast was delicious enough, very easy to get acces to the private beach. We absolutely recommend for staycation at the Residence.✨️✨️✨️👍👍

Stayed in April 2024

Nothing really, just that you need to take a bus ride to the property. Sea and beach is less ideal for swimming in when I visited in April.

Small but they run many programs for guests to be entertained. Attentive and well trained staff.

Stayed in April 2024

It was a perfect weekend with my family

Stayed in April 2024

Everything was wonderful

Everything was there. Delicious onsite restaurants, water sports, pool and beach. Staff were all incredible and couldn’t do enough. Bicycles outside of property so you don’t have to always rely on the buggy for transportation.

Stayed in April 2024

Low tide makes the ocean hard to enjoy. We were unfortunate that low tide was mid day. Thus no ability to enjoy any water sports. Not that impressed by the restaurants. They were good but nothing special. Missing a touch of top end service/ideas.

Very nice rooms with plenty of space. Almost too big 😀. Very preserved area. Swimming pool was very nice and convenient. We spent time to Banyan tree before. The value for money at TheResidence is much better. Game room was very good for kids to enjoy.

Stayed in April 2024

The main dining room was often very quiet in the evening lacking atmosphere The pool bar singer was very good but it was a bit repetitive every night The hotel was perfect for a short stay but a bit isolated for any longer

We stayed in a 2 bedroom villa which was great for our family. The pool was a great size and the bathrooms and bedrooms very nice. Good food at all venues. Rica rica was lovely Great to have bikes for each room

Stayed in April 2024

house wine was expensive and not nice, corkage of $35 is pretty expensive. no asian food at pool bar - not good if gluten intolerant. felt like coach back to ferry was too early (got there 1 hour 40 mins early, and nothing to do there - I know it’s based on ferry recommendations, but still a shame). shop for

beach was great, pool was great, Indonesian restaurant and grill were tasty, bicycles to get around, and free transfers from ferry, friendly and helpful staff. pool bar did good food and drinks

Stayed in April 2024

No iron in the room. Would have helped but not a big thing.

Amazing place. Super friendly and helpful staff.

Stayed in April 2024

Very well maintained property,very courteous staff. Exceeded my expectations

Stayed in April 2024

Wi-Fi was a bit erratic and breakfast area not enough air con.

The staff were amazing. So friendly and helpful

Stayed in April 2024

Location is far from ferry terminal with over 1 hour ride The bath tub stopper was not working on the first night and took time to fix that

Staff’s hospitality Bunnies feeding Indonesia restaurant was nice (thou not open for lunch) Yoga with kids (complimentary session) Flyflies tour was great experience (thou pretty pricy)

Stayed in April 2024

It’s a lil far from the ferry terminal. It took us 45 mins to 1 hour to get to the resort from Tanjung Pinang ferry terminal. We went on a long weekend with the horde of tourists from Singapore, and immigration was kinda rough.

The service was absolutely amazing. We felt like we were treated like royalty during our stay. The rooms are really nice and new. There were surprisingly very few mosquitoes, I think I didn’t even get bitten once at the resort, apparently they fog the resort everyday.

Stayed in March 2024

Service was very slow especially at restaurant by the beach (Grill ) Part of meal arrived 45 min before other guests meals Bumpy long bus ride from ferry Free transfer was far too early

Rooms were fabulous - very large and spacious Loved having bikes to travel around property Lovely pool but it needed more shaded lounges

Stayed in April 2024

Beach was pretty badly littered and lots of sticky tar, however it is due to the time of year & staff were out cleaning it everyday!

Staff were so friendly! Food was good with 3 restaurants to choose from. Villa was clean & comfortable

Stayed in March 2024

Next time I’ll have to remember to bring a scooter for my little girl as she’s just a bit too small to ride the bikes that they provide.

The staff at The Residence are excellent and so friendly. They spared no effort to ensure that we were comfortable and well looked after. The room was perfect for a family of 3 (with a toddler). The food in the resort was great with enough variety, and they offered room service which allowed us to really enjoy the seclusion. The farm and kids club activities were a real winner with my daughter - who didn’t want to leave. She particularly enjoyed the rabbit feeding (with the cutest baby bunnies) and chicken egg collection. If you have kids then this is much better than Sanchaya. We will definitely be back.

Stayed in April 2024

Some tar on the beach due to the monsoon season, but the staff at the residence really work hard to clean the beach.

We loved everything about our short break at The Residence. The resort and the rooms are beautiful, we had a huge terrace with a hammock and the room was very spacious. Riding bicycles around the resort was super fun, and our little girl loved feeding and petting the bunnies and chickens. A shout out to the friendly staff, and to the lovely man who took us on a tour of the mangroves, sunset and fireflies. It’s a little slice of paradise - couldn’t recommend more!

Stayed in March 2024

swimming pool room size helpful staff morning yoga sessions live music at the bar bbq

Stayed in March 2024