Jalan Raya Nusa Dua Selatan Lot III, Sawangan, 80363 Nusa Dua, Indonesia
#9 of 67 hotels in Nusa Dua
Guests' ChoiceBased on 408 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
8.9
Facilities
9.2
Staff
9.6
Value for money
8.3
Free WiFi
9.1
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End of dialog contentReviewed: 28 May 2024
Akhil
IndiaGreat
Stayed in May 2024
Reviewed: 21 May 2024
Lekha
New ZealandThe location is a bit out with little access to outside restaurants. But the Ritz arranged for a taxi which made that issue go away
We loved how all the staff were so warm and welcoming. From the check in process until we left everything was taken care off. When we faced an issue it was readily dealt with and the hospitality exceeded our expectation
Stayed in May 2024
Reviewed: 17 May 2024
Aaron
United StatesNothing
We love the staff the was overly caring, kind, and comforting. Our experience with the resort was exceptional becuase of what the staff did to make our stay comfortable. From cleanliness of our room, serving our food, helping us out with transportation in the hotel, and the complementary photo shoot they offered. The experience would not be satisfying without a great crew. We are so thankful for staying the the Ritz
Stayed in May 2024
Reviewed: 15 May 2024
Ahmed
AustraliaJapanese restaurant was closed during our stay. I could not claim my Marriott Bonvoy points because I booked my stay through booking.com
Exceptionally friendly staff. Flexible and accommodating. They went above and beyond to make us feel at home.
Stayed in May 2024
Reviewed: 14 May 2024
Julia
PolandThe beach is terrible. We picked the hotel because my mum wanted to be on the beach and we never went to the sea. It’s not hotel’s fault, they have staff cleaning the beach daily yet there is so much garbage and seaweed we didn’t swim in the sea.
The staff is all very helpful and charming. The food is great, good choice for breakfast, rooms are huge and the housekeeping staff is fantastic.
Stayed in May 2024
Reviewed: 22 April 2024
Parameswary
United StatesNothing
From the moment we arrived until departure, the staff exceeded expectations." "Exceptional customer service, with a commitment to making our stay comfortable. Impeccable Cleanliness and Maintenance: "Rooms were spotless, and the facilities were well-maintained." "The hotel's cleanliness surpassed my expectations." Comfortable Accommodations: "Beds were exceptionally comfortable." "Rooms were spacious, well-appointed, and equipped with all necessary amenities." Ideal Location: "Perfectly situated in the heart of the city, providing easy access to attractions." "Scenic views and proximity to local landmarks made our stay unforgettable." High-Quality Dining Options: "The hotel restaurant offered delicious meals with a diverse menu." "Prompt room service and food that surpassed our expectations." Efficient Check-In/Check-Out: "Check-in was smooth, thanks to friendly and efficient staff. " "Check-out was quick and hassle-free." Excellent Facilities: "Top-notch pool and spa facilities." "The fitness center featured modern equipment and was well-maintained." Attention to Detail: "Small touches, like fresh flowers in the room, made our stay extra special." "The hotel demonstrated meticulous attention to detail throughout." Responsive Management: "Management promptly addressed any concerns we had." "The hotel's management team is clearly dedicated to ensuring guest satisfaction." Value for Money: "The quality of service and amenities justified the cost." "Great value for the price paid, exceeding our expectations." Special thanks to Sugandi, Baskara at the Butler service, Yuli and Tara at the SPA, Dina at the Breeze Tapas and lounge, Hendra and Artha at Senses breakfast spot, Apri and Adda at Lounge and Bar. Love all the staff but these are the extraordinary
Stayed in April 2024
Reviewed: 17 April 2024
Rachel
United StatesThis was the most AMAZING stay I have ever had and I have traveled all over the world. They surprised us by decorating our room for our anniversary, how kind! :) the workers even remembered our names, and the food at every restaurant was so good! We will for sure be back!
Stayed in April 2024
Reviewed: 17 April 2024
Kaye
AustraliaToo long to check in late at night
Stayed in March 2024
Reviewed: 10 April 2024
Celin
AustraliaThe staff always greeted us with warm smiles! The service was out of this world.
Stayed in April 2024
Reviewed: 8 April 2024
Adam
AustraliaMAYBE A POOL TABLE WOULD HAVE BEEN GOOD
POOL, BREAKFAST, SERVICE, LAGOON POOL
Stayed in April 2024
Reviewed: 6 April 2024
Kym
AustraliaNothing. Wish we could have stayed longer.
The room was better than I expected and the staff were the best service I have ever had. I never felt like I was an important guest as much as you made us feel. Especially when my daughter hurt her ankle you checked in on her several times and even sent her some complimentary dessert to make her feel better.
Stayed in March 2024
Reviewed: 15 March 2024
Shirlyn
SingaporeNothing. Lots of mosquito and ants outdoor. But I think this is just a common issue throughout the whole of Bali.
Our experience at the Ritz-Carlton Bali was nothing short of extraordinary. From the moment we arrived, we were warmly welcomed by a team of incredibly friendly staff who graciously assisted us with our luggage. The exceptional service we received from the staff surpassed our expectations, extending seamlessly from the beginning to the end of our stay. They patiently addressed all of our inquiries, ensuring that every aspect of our visit was flawless. The array of complimentary activities, including yoga and fitness classes, added an extra layer of enjoyment to our stay. The spa experience was truly exceptional, with top-notch massages leaving us feeling pampered and rejuvenated, accompanied by delightful snacks that enhanced the experience even further. The breakfast spread was simply divine, offering a wide variety of delectable options that catered to every palate. We cannot praise our experience enough and are already planning our return. A special acknowledgment goes to Ale and Lim, whose exceptional attentiveness and dedication ensured that our every need was met with care and efficiency. Their exemplary service truly made our stay unforgettable.
Stayed in March 2024
Reviewed: 14 March 2024
Prabhat
IndiaNothing
Breakfast had varieties' including Indian dishes like paratha, range of dosa with sambar,In addition to continental. Vegetarian choices were enough. Staff very good and arranging our requirement.
Stayed in March 2024
Reviewed: 5 March 2024
Carolyn
Australiazero
Incredible staff in every role Rooms were spacious & comfortable , especially on the lagoon pools Food , especially breakfast; unbeatable Pool & beach cabanas perfect Everything
Stayed in February 2024
Reviewed: 28 February 2024
Linda
SingaporeMore types of restaurants eg Italian, Japanese etal
The breakfast buffet spread was very good, catering to all tastes. The executive chefs Kojong & Made, were in attendance and alert to every need. Friendly staff and eager to please.
Stayed in February 2024
Reviewed: 26 February 2024
William
United StatesThe layout of the resort
Stayed in February 2024
Reviewed: 25 February 2024
Elizabeth
SingaporeSlightly dated rooms showing wear.
The staff- excellent. Especially Claudia from the hospitality department.
Stayed in February 2024
Reviewed: 23 February 2024
Abdulaziz
OmanI think the concept of the hotel is all rooms are facing the gardens not the beach but we didn’t like that. Having a location by the sea and you don’t enjoy the beach view from rooms is a setback. Also the Breeze cafe closes at 10:30 pm which is early in my opinion. Taking in mind the location is far from the city where you have other options.
We enjoyed our stay. Staff were very friendly and considerate. Would like to thank Mr. Made and all the team.
Stayed in February 2024
Reviewed: 20 February 2024
Shearer2131
AustraliaSpacious room and pleasant short walk to great pool, greeted all the way by ever friendly staff: gardeners, buggy drivers, workmen, pool area attendants. Food was wonderful in terms of quality, range, location and atmosphere.
Stayed in December 2023
Reviewed: 14 February 2024
Gwenie
Hong KongThe bed and pillows were a bit too soft.
Resort's very private layout offers a great place for a relaxation holiday. Attentive but not intrusive services. Plenty of interesting and enjoyable complimentary daily activities to keep one busy at the resort. The F&B were also excellent.
Stayed in February 2024
Reviewed: 13 February 2024
Taichi
Hong KongMany traveller in the breakfast restaurant
Good environment
Stayed in February 2024
Reviewed: 11 February 2024
David
AustraliaGreat service
Stayed in February 2024
Reviewed: 30 January 2024
Amit
IndiaExceptional , Dont stay any where else in Bali.. The Service , Food , Staff amenities . Spotless and superb vaoue realization. Hydro Pool in Spa one of the wonders of the Hotel World , no one shud miss
Stayed in January 2024
Reviewed: 24 January 2024
Candace
AustraliaThe grounds were exceptional! Stunningly beautiful! The staff went above and beyond for us. My daughter and I received a birthday cake on arrival too. Couldn’t rate the Ritz Carlton in Bali any higher.
Stayed in January 2024
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