Pool area is nice but felt a bit outdated, but it was still fine.

Very friendly and attentive staff, always there with a smile. Huge rooms, our bed was heaven - literally felt like we slept on a cloud. Nice room decorations with a yummy cake for my birthday! Food was very good too.

Stayed in June 2023

Location was a bit far from high street and busy area. Good if planning to stay in the resort for the whole trip

The resort was amazing, relaxing, room was superb and spacious, staff was very friendly and accommodating. Breakfast was exceptional.

Stayed in May 2023

just fantastic location food and staff

Stayed in May 2023

gorgeous grounds

Stayed in May 2023

hardware facility need to update. nice food, nice staff.

The staff are more attentive and professional. solve problems immediately.

Stayed in May 2023

The beach is not so good for swimming.

The place is perfect for couples. The photo shoot was amazing.

Stayed in May 2023

Slight misunderstanding when using certain English words. Mistakes were made by some staff, even when food orders were repeated.

Amazing staff, really nice buffet breakfast and great location. The private beach was great, as well the restaurant recommendations from the concierge.

Stayed in May 2023

The service was outstanding. Executive Sous Chef Kanjong made our stay extra special!

Stayed in May 2023

The property is almost 10 years old and some structural refurbishment is needed.

The resort has a nice view and vibe. The facilities are great and well maintained. It’s everything you expected from a 5-star resort. The hospitality is exceptional. The staffs are very highly trained and know what they’re doing.

Stayed in March 2023

NO

Far beyond my expectation! Perfect service, thoughtful arrangement for our 10 ys anniversary, warm hearted employees, facilities are in good condition,I would definitaly choose Ritz again! thanks for giving us this memorable experience!

Stayed in May 2023

Nothing

Best hotel I have staid in Bali so far! Excellent service!

Stayed in April 2023

We were warned -and had - a monkey room invasion. It wasn't really a problem as they only got some fruit however one person found it amusing and another didn't. The most disappointing thing was only spending the last night of our stay there. Next time we will stay longer.

You get what you pay for and the Ritz Carlton lives up to that adage. It's a large resort spread over acres of oceanside land. From the reception, there is an elevator to a station to be transported to your room, which of course did not disappoint. Though "slightly" aging, the room has a salubrious feel, with a large melt-into bed with a view over your feet to a swim-up pool. There was plenty of space for luggage and people to stretch out. Of course, there were touches like automatic shutters and blinds, an espresso machine and a balcony with steps into the pool outside the room. Service everywhere was as you'd expect, above and beyond. The pool was large and irresistible and despite the rain warm and inviting. The ocean on this side of the island is clear and beautiful so our time was spent between the sea, the pool and the private pavilions with drinks in hand. We ate at the poolside restaurants which of course was sensational. Again, the service was amazing and the people were lovely at all times.

Stayed in January 2023

The room was magnificent and equipped with all the necessary amenities that made my stay as comfortable as possible. The view from my room overlooking the ocean was a sight to behold.

Stayed in March 2023

The room was magnificent and equipped with all the necessary amenities that made my stay as comfortable as possible. The view from my room overlooking the ocean was a sight to behold.

Stayed in March 2023

The pool restaurant may open too late for travelers.

Very nice and helpful staffs. Excellent breakfast and the variety of choices. Great pool facilities and beach view.

Stayed in April 2023

The lighting system in the rooms is a bit complicated and not very user friendly. The reading light is very bright for a double occupancy room.

The hotel staff is great, the property is very well maintained and overall our stay was excellent. The Breakfast was very good and with many choices across different cuisines. Even though it is a resort you still feel you have privacy at the various facilities such as the pool and the beach. The rooms are very spacious, and the amenity kits are complete. In the Nusa Dua area we highly recommend the Ritz Carlton.

Stayed in April 2023

Rooms are rundown and need a face lift.

The food was good and staff super nice and friendly. The therapist at Spa is excellent.

Stayed in April 2023

-there was no background music playing around the pool. - there are no water sports AT ALL available. Not much to do in the day except lay by the pool as the beach isn't good for swimming, snorkelling or water sports. It's great place for those who just want to relax and do nothing but it got a little boring for us. The lobby bar way to hot and not lively at all. Need more fans in restaurants and common areas. overall still a great experience - the staff are all incredible.

the facilities are spotless and beautiful, the food is very high quality and delicious! The rooms are huge and our swim out room was very comfortable for a family of 4. Service is excellent - all of the staff were so kind. The housekeepers were excellent, honest and hardworking.

Stayed in April 2023

1. The food is good but can be better especially the Indian fare. They put in the effort to have Indian dishes in the breakfast menu but the preparation is meh. They probably need an Indian chef to fix this. 2. Hard to find a seat in their restaurants. The staff could proactively inform guests about this. We learnt it the hard way.

1. Impeccable staff. They always smile and greet. 2. Ritz Kids: amazing for young kids 3. Room size 4. Beautiful property

Stayed in April 2023

To start with ... What makes it special is the Customer Experience offered and Stuff What Can I say about Ritz Carlton Bali. Amazing Experience from the time you reach the main gate till you leave the resort. An Excellent team welcomes you at the reception, Well trained, so professional and Welcoming. I believe this is one of the best Ritz Carlton hotels i have ever visited. Almost not a single miss !!! You are welcomed by an amazing stuff who takes care of you till you reach you apartment. My Wife and Daughter loved the place: The restaurant, Pool, Beach, almost everything. The breakfast at the restaurant is one of the best i have ever tried and what makes it special is the stuff. People will keep proposing new dishes to try which gives a feeling of true hospitality. To finish, the farewell by Mrs Ni Luh Widiasih "WIDI" the Loyalty supervisor who escorted us from the Restaurent till we left the property was just AMAZING. thanks for making it an amazing experience. Keep up the great work. I will consider coming back one more time inshallah If I will be in Bali once again

Stayed in March 2023

A little out of the way in terms of location, you have to catch a cab to get anywhere. Some of the pool staff were a little pushy to buy drinks.

The rooms were fantastic - a little dated but absolutely huge and the beds are THE MOST COMFORTABLE bed in any hotel room I've ever stayed in. Ever. We loved the little touches - bookmarks left on our books, towel animals and complimentary sweets. The staff are just the best, always helpful and smiling. We could not fault any of it.

Stayed in January 2023

The spa was very expensive.

The facilities and staff were exceptional, as was the food - both at breakfast and in the restaurants. Our daughter loved Ritz kids, and the babysitter we hired was very good. Having the kids free lunch was a bonus.

Stayed in April 2023

1.5hrs to Ubud so all excursions took a while longer than staying there. No smoked salmon or any cold fish for breakfast.

Several pools but too hot to swim. Gardens lovely. Private beach. Staff superb - nothing too much trouble. Room serviced x 2 daily with loads of towels. Bed amazing - 2 Queens - stayed with daughter. Lots os activities.

Stayed in March 2023

Whole stay was perfect!

Stayed in March 2023

The beach furniture, particularly the sun parasols/umbrellas, need replacing. The swimming pool will soon need upgrading.

Breakfast was excellent. Room exceptional. Both Beach restaurants were good but the menus in each were virtually identical. Would be a big improvement if they had different menus and therefore offered more variation for guests choosing to dine by the beach every evening. Staff were truly exceptional.They were all extremely helpful, cheerful and polite.

Stayed in March 2023