Great views from the room and the rooftop bar. Excellent breakfast. Friendly and welcomingstaff.

Stayed in April 2024

Choice for Vegetarians are very less - need attention

Stayed in January 2024

N.A

The staff especially the front lady at the breakfast area. Even I arrived past 5 minutes breakfast closed. She voluntarily took down my orders and move swiftly to get my foods deliver to me in time . Kudo to her - Sorry miss her name ( 12 Dec - 10.05am).

Stayed in December 2023

Small swimming pool

Exceptional breakfast buffet 👌 staff also were very friendly and setup a kid tent and gave colourbooks to my baby girl.

Stayed in June 2023

improve on the payment system at the spa - they are not able to charge to all my 3 credits cards :)

The "angels" at the front desk are so helpful and provide good advices to move around.

Stayed in April 2023

doesn't like the view

My room was facing the cemetery. It will be better if I could have a room with other views.

Stayed in March 2023

👍👍👍👍👍👍👍👍

👍👍👍👍👍👍👍👍👍

Stayed in November 2022

location, food, facilites

Stayed in November 2022

queue in lift to access the lobby

good location, clean, good room

Stayed in October 2022

Breakfast, view, etc.

Stayed in May 2022

Can you add water hose for the toilet?

Everything is perfect

Stayed in May 2022

vegetarian option ( allium free ) for ala carte menu not many option

excellent breakfast, friendly staff

Stayed in May 2022

Nothing

1. Very comfort bed and sofa bed 2. Room. It was always clean and and interior make us feel homey. Thanks to Mr. Bayu & Ms. Virgi (both created cute elephant from towels that make our children happy) or other cleaners who kept our room always clean. Also have very good view from our high floor 3. Breakfast (a lot of variety at seasonal tastes 51st floor, while also comfy at westin 65th floor with quieter place). At room dinner also tasty. 4. Swimming pool. Although not too big, but very good health protocol. You need to book it first before swimming, so not too many people. And it's warm water pool

Stayed in May 2022

There are noises heard in room…sounds like crack on glass. Many times.

cleanliness staff at receptionist very nice, she upgraded my room.

Stayed in April 2022

food was bland

there was a glitch in my booking, but it was solved nicely by Mr. Rochib, the duty manager. Kudos to him!

Stayed in March 2022

The pool was very small and too shallow. The gym could be bigger.

The view from our room was outstanding. The bed was very comfortable. We also enjoyed the food and drinks served at the club lounge, as well as the breakfast buffett. All and all a very exceptional stay.

Stayed in March 2022

The breakfast choices were less attractive of my staying this time. I felt quality was slightly different when my first time visited on year 2021. Hope the hotel catering could have a regular reviews to reflect on their menu on breakfast buffet especially in a 5 star hotel like Westin.

This was my second times of staying at Westin for my birthday celebration. The reception was great and very informative. I eventually got a complimentary of upgraded to premium king room. (After my telephone to Westin reservation team prior to my checking in). I found that they again gave me the same hotel room exactly same as my previously stay at year 2021. The birthday cake was surprised me when I checked in hotel room. Excellent services! The cityscape was brilliant day and night. Will definitely come back!

Stayed in February 2022

All good

I like all

Stayed in February 2022

Nothing.. all perfect!!

I like the view..

Stayed in February 2022

Nothing

Everything.. Nice staff, good facilities, wonderful view from the room, the hotel even gave us free upgraded room since it was our 18th wedding's anniversary, special swan towel's made decoration n free delicious cakes. Thank you so much for made our anniversary the best ever.

Stayed in February 2022

the staffs hospitality ware normal, not especially good. like ordinary Jakarta people

Nice view from high floor

Stayed in January 2022

None

Nice and great places

Stayed in January 2022

A. the swimming pool is too small and chaotic, impossible to do decent lap as they allow children and infant in the same space. B. the restaurant, seasonal taste is so uncomfortably crowded..

The room and the club lounge are superb. really clean, well equipped, and spacious.

Stayed in December 2021

ALL was well.

Phenomenal location, not only in the heart of Jakarta but also at the highest point in Indonesia. The panoramic views were gorgeous, absolutely stunning. The bedding was perfection. Food was great. The Staff were all professional and polite, incredibly helpful and accommodating. Ms. Yolanda at Reception was truly exceptional, highly skilled in the forgotten art of customer service. She is certainly an asset to the Hotel. Ms. Leonitha with concierge was also very helpful. I certainly hope to have the opportunity to stay here again soon.

Stayed in November 2021