This hotel has seen better times. The hotel photos show two functioning billiards tables, which was going to be a bonus for my wife and I. Unfortunately, when we arrived, we discovered those photos were very old and neither pool table now works. The whole place (including the rooms) has an old, tired feel to it and needs to be freshened up ... even the mattress in the room felt like it was ready to be replaced. This must have been a fantastic place at its peak. (Also, the first room they put us in was not cleaned properly, but they quickly moved us to another room and we were thankful for that). We were there for a few days over Christmas, so that may have also been an issue, but the spa and bar were never operational and the souvenir shop was always closed.

The staff were nice and helpful ... really excellent. The property has a very unique and picturesque look ... it's made to look like traditional Toraja houses and that made it a special experience. So we had a great view from the balcony (see photos). The breakfast had sufficient variety and was of acceptable quality. We also appreciated the fact that the hotel offered a free shuttle service into town since the hotel is a little far out (which makes for the nice scenery, of course ... no complaint there).

Stayed in December 2023

There is a church (or some other gathering venue) that blasted music at very loud, mostly intolerable, volumes late into the night, sometimes until about 11 pm. Also, parts of the hotel feel dated and seem to be in need of maintenance and upkeep.

Spacious rooms built in the style of the traditional tongkonans, spacious bathrooms, good landscaping. Friendly and helpful staff.

Stayed in October 2023

Poor quality food and dirty pool

Beautiful rooms and buildings

Stayed in December 2023

The public areas could use a little maintenance.

Very helpful and friendly staff. Great atmosphere.

Stayed in November 2023

The whole hotel could need some renovation. It's a little outdated and things are falling apart.

I liked the houses with the traditional toraja style. Personen was very friendly and helpful.

Stayed in October 2023

Well, the price.. Walk in guests could get a standard room for about a half of the price I booked though booking.com. Also, the location is far from town (to be fair though - hotel provides car for guests - to Rantepao and back to hotel). Internet - only in the lobby.

Very nice and helpful staff, great breakfast, comfy bed, quiet.

Stayed in August 2023

Overall facilities too old

Staff friendly,excellent

Stayed in August 2023

There was no hot water. The restaurant was sub par and overpriced. The hotel felt more like a convention center than a hotel. very little attention on guests. Noisy.

I loved the room itself. it was large and comfortable

Stayed in January 2023

i know this is an aged place, but it could be at least maintained with the most basic measures. cleaness is an issue here. we were not so sure, if the bedding in our room was washed before. did not smell fresh. tablecloth in restaurant not washed, kept collecting stains from day to day. toilets in public areas not cleaned once in our 5 days stay. I walked by accident into the restaurant kitchen. would consider eating outside. pool dresscode not enforced. so if 50+ people coming from the village on Sunday for a swim fully dressed up, did not look too appealing. warm water only in the evening.

it looks like it used to be a nice hotel long time ago. room is kind of an adventure to explore. staff is really nice

Stayed in January 2023

There was no hot water. Luke warm at best. it was a shame because there was a large tub I would have loved to use. The restaurant was sub par and pricey.

The room was large and very comfortable with nice view. cleaning service was top notch

Stayed in January 2023

The hotel is really quite tired but, given the lack of tourist during covid and that this is not an area for high spending tourists anyway, it is perhaps unsurprising that things have been somewhat "let go". The hotel was almost empty when we were there so it had a rather neglected atmosphere. Despite requests the hot water never rose above tepid. The electrics seem quite old and careful juggling required to keep phones etc charged. WiFi in hotel lobby only.

This is a perfect place to stay for exploring the Toraja area and the hotel was obviously designed to compliment the surroundings. The staff are pleasant and try to be helpful. The dining menu is limited but the food is better than you expect it to be.

Stayed in October 2022

1. They said they have hot water, in reality the water was only lukewarm, not enough to counter the cold weather 2. The pathway was slippy when rain 3. The tv channel are useless, nothing to see 4. The breakfast appliances was so old, the technology was far behind 5. There’s no indoor parking area, only outdoor

1. The location was uphill, so it has good view and atmosphere 2. Calm, meditation-friendly 3. No air conditioning needed, so its good for the earth

Stayed in April 2024

1. The room is dirty 2. The food is not clean and messy 3. When we wanted to check out, they had agreed to take the suitcase. we've been waiting a long time. apparently after that, they told us that the person who would take the suitcase was eating and we had to wait. If we are catching a plane then this is a crucial thing 4. The pool is dirty 5. They did not clean the bathtub cleanly. It was slippery 6. They did not refill the tissue box Wr did not take the photos because we were so annoyed and disappointed! Besides the room rate are not commensurate with the facilities and services To sum up, our stay was unpleasant!!!

None

Stayed in December 2023

The location overlooking the hills and the wonderful bird sound at morning chorus . Staff were the kindest . Isabel was a true professional , even contacting me to tell me my flight had been cancelled many hours before the airline did . Arranging of guides and drivers which are necessary if you want to attend a funeral was made extremely easy by this property . Would definitely recommend .

Stayed in September 2023

There was an issue with the phones but WiFi in the property was okay.

The Heritage is off the main road and not too noisy with a beautiful outlook. The classic design buildings are a great introduction to the area. The staff at reception were incredibly helpful and when plans changed very supportive. Breakfast buffet was extensive. I loved the spacious room and outdoor shower.

Stayed in August 2023

Staff at the hotel were very friendly. Food in the restaurant during dinner time was good and service impeccable. Reception staff had great follow-up on specific requests that we had and they even made a birthday cake for our son.

Stayed in July 2023

Wifi only at the lobby. Others are nice.

Spacious beautiful Tongkonan room & very clean. Very nice ensuit bathroom. Beautiful view, tongkonan buildings all around. Staff are very nice & very polite.

Stayed in September 2022