Nothing

Friendly but professional staff. Always remember my name. Beautiful well maintained property with excellent restaurants.

Stayed in August 2023

Absolutely nothing!!!!

Literally everything. Absolut amazing hotel with impressive heritage. Wonderful ambiente in the city hearth of malang. Very special thanks to Anita, Indry, Sity, Ratna and the whole Tugu Malang team for giving us the greatest time ever! Special thanks also to the maintainace team for fixing the leg orthesis within no time! And the food... and the rooms... and the flowers.. and.. and... WHOW!!!

Stayed in August 2023

There was no place to fill up your water bottle

We loved our stay! Really nice room and staff. The hotel is like a museum, so definitely a special stay

Stayed in August 2023

Great restaurant

Stayed in August 2023

The hotel setting with its antique artifacts. Very nice staff and ready to help.

Stayed in August 2023

Unfortunately, this time we stayed they were very busy and they were seriously understaffed. We waited 15 minutes to even get the menu and the staff were rushed off their feet. Please management employ more staff before you lose the really good ones you already have of course, this won’t deter me, and I will be back again soon.

It’s my go to hotel when staying in Milan, it’s probably the best hotel in the area

Stayed in August 2023

We had a great time at the Tugu Malang hotel. We asked for early check-in, it was not possible because the hotel was full, but they tried their best to make us feel welcome and they gave us the room as soon as it was ready. We attended the hotel tour that was very interesting since the hotel is a kind of museum. We did the cooking class as extra activity that was a lot of fun, we went first to the market where they explained us a lot about Indonesian ingredients and street food and then we cooked together. There is a complementary afternoon tea that is really nice. The room was big and the bathroom clean and they always provide drinking water. The two restaurants are also really good. The staff was extremely friendly and helpful. We felt really spoiled at the Tugu Malang.

Stayed in August 2023

I would say that to food, in both restaurants was below expectations. But, I admit it is very subjective and person-depend.

The staff is extremely nice and helpful. A special mention for Anita and Niluh who have been very effective and patient to get me a booking to travel by train from Malang to Yojakarta. Once again many thanks to both of you for your kindness, efficacy and professionalism.

Stayed in August 2023

The colonial decor is not for everyone. We also thought the food was fine rather than exceptional. There are only 5 loungers by the pool, so it can be a bit of a scramble.

The facilities are excellent, as is the location. The pool area is beautiful, and the setting/decor is so extraordinary that you might meet tour groups being taken round. The food is among the best rated in Malang and we had outstanding massages in the spa, which we really recommend.

Stayed in August 2023

Expensive for the area, but worth the splurge.

Classic property with beautiful art. Great staff and delicious restaurant. Malang is an interesting town, worth a 3 day visit.

Stayed in August 2023

Nothing I can think of. It was simply great.

What a great hotel! I would return to Malang only to dine at Merpati restaurant. I'm Dutch, so we have a lot of Indonesian restaurants in NL, but I've never ever had such tasty Indonesian food. The nasi Kampur, the rendang, etc etc. All fantastic. The decor of the hotel is lovely, the location is great, the facilities such as the pool and the afternoon tea where simply wonderful. The hotel is an ocean of tranquility when coming back from busy Malang and surroundings. And also the staff is really great. There is John, who was very informative and there was, oh sorry, now forgot his name, but the cocktail shaker (who was very new he told us) who made great cocktails and also the lady at the reception who took care of the fact that we got a breakfast when leaving early for our plane. The hotel also recommended Vinny, the tour guide, and he was knowledgeable and had tons of experience in the area. We enjoyed these tours to Bromo and to the waterfalls tremendously. An absolute highlight this hotel!

Stayed in July 2023

my room has a dark ambience

The bed was very comfy and cleanliness

Stayed in July 2023

Lighting in room could be slightly better

Amazingly atmospheric hotel. One of a kind. Tea at 4 pm is wonderful with traditional Javanese cakes.

Stayed in July 2023

Everything

Stayed in July 2023

Wonderful. Beautiful building, great location, friendly staff, great restaurant.

Stayed in July 2023

When we arrived they had no record of our booking. Then it was quite some time before they found us a room. Our room did not match any of the photos and was not nearly as nice as on our previous stay. The shower wasn't functional and the plug didn't fit in the bathtub. The small room was filled with signs and hotel items such that it was like being in a shop. We had no space for our belongings. The breakfast menu here is extensive and the restaurant is truly excellent but this trip the breakfast service had problems also. I've previously said this was my favorite ever hotel but I felt this time that we were stuck in a small substandard room. Perhaps they were otherwise fully booked (?) but as we are returning guests who booked for 5 nights it was certainly disappointing.

This is our second time to this amazing hotel but sadly it didn't measure up to our previous stay. The hotel is like a museum, it is truly beautiful. Also the staff are extremely professional and do all they can to assist. The complimentary afternoon tea is great.

Stayed in July 2023

1. Ants in the bathroom. 2. Just one towel per person in the room. In my opinion for hygienic reasons you need separate a separate towel for face and head. I asked for one but never got it.

Beautiful hall with a swimming pool.

Stayed in July 2023

The gym we used needs an upgrade, however this was a minor issue.

The hotel itself is beautiful with a lot of character and soul, you can get lost exploring all the different areas, corridors and corners; the deco is amazing. The staff is extremely friendly and speak very good English. There are restaurants and a bakery onsite you can use. If going to Bromo overnight, they will prepare you a lunch box. Plus also in the afternoon there are complimentary traditional Indonesian snacks and drink (ginger tea) served for the guests at the Tea Room. We liked the hotel so much, we extended our stay for 1 additional night with an upgrade to Executive Suite. I find it an excellent value for money - fully recommended.

Stayed in June 2023

if you are a smoker !! - some of the room balconies can be small

this is a five star 'boutique' hotel - the decor is pure art - the rooms, restaurant, and pool, all have an easy-going charm - the staff are all very professional - this is one of the few hotels where the photos dont mislead - would highly recommend

Stayed in July 2023

The best breakfast I ever have in a hotel. So beautiful so vintage. Visit the Vietnam restaurant Saigonsan is a must

Stayed in June 2023

Nothing - it was all marvellous

Beautiful property filled with antiques, delightfully laid out. Amazing 2 hour massages at their spa. Delicious food in both restaurants. Friendly bar man in the bar. Nice pool. Great afternoon tea served 4-6pm for guests as a complimentary enhancement.

Stayed in June 2023

The hotel is exceptionally beautiful. we had just a couple of days in Malang but it helped us to feel the Indonesian experience.

Stayed in June 2023

The so-called ‘gym’ was very disappointing. The laundry service was much too expensive.

The room was great and spacious, the staff was very friendly and helpful, and the hotel looks like a museum

Stayed in June 2023

This hotel is one of a kind. Even the most basic rooms are beautiful, and the hotel is almost overwhelming in its museum-like collections of artifacts and art. The facilities and restaurants are excellent, with complimentary afternoon tea every day Most of all though, the staff are fantastic and go above and beyond. We had an issue with a late delivery of documents to the hotel that could have ruined our trip. The staff have been fantastic in working to reunite us with our property even after we had checked out. A unique experience I can't recommend enough

Stayed in May 2023

bugs

feels homey with luxury

Stayed in April 2023