Jalan Wana Segara No 25 Kuta - Bali, 80361 Kuta, Indonesia
#33 of 188 hotels in Kuta
Guests' ChoiceBased on 159 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
8.5
Facilities
8.5
Staff
9.4
Value for money
8.5
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Jayendra
IndiaMost of the guests are tourists but there is no travel desk at the hotel to help them. If someone wants to hire a private car with English speaking driver the frontline staff has no idea or contact numbers of such operators. We could find the car with the help of a local restaurant manager.
Polite and courteous behavior of the staff Ambience of the reception lounge City view from the rooftop Cleanliness There was no Indian dish but still we enjoyed the breakfast
Stayed in May 2024
Reviewed: 5 May 2024
Simon
AustraliaGreat location - close to the airport. Excellent staff, good breakfast and clean rooms.
Stayed in April 2024
Reviewed: 3 May 2024
Jax
United KingdomNeed an extra large towel in bathrooms
Staff were excellent .Roof top pool .
Stayed in April 2024
Reviewed: 19 April 2024
Yeuk
United KingdomThe aircon started dripping water to the floor
The venue looked very nice, comfortable, and the service was fantastic.
Stayed in April 2024
Reviewed: 2 February 2024
Jonathan
United StatesNot their fault, but the noise by the neighbors and other customers. Very late at night and loud customers out in the hall. Maybe signs to remind others to be courteous at night. TV sound quality is terrible. No Netflix, no streaming services.
Very clean, great WiFi, very friendly and quick to respond staff
Stayed in February 2024
Reviewed: 24 January 2024
Saikat
East TimorThere was a water leakage after shower. Since we were checking out it did not matter. But the front office was very concerned about the problem
The location and the staff
Stayed in January 2024
Reviewed: 3 January 2024
Christine
AustraliaStaff were exceptionally helpful and frequently
Stayed in January 2024
Reviewed: 31 December 2023
X
AustraliaThe breakfast buffet was okay not the best
Our room was nice, clean and modern, location very close to airport, shops and restaurants. The staff were friendly and helpful. They have drop off and pick up from airport free of charge.
Stayed in December 2023
Reviewed: 15 December 2023
Raviah
SingaporeBedsheets stains not changed n room not properly swept. We stayed 6nights. Unable to open curtain as it’s facing another hotel room next door. TV boring channels. Knowing it’s mainly for tourists, should hv Netflix options n more international programs. Buffet breakfast was bare minimum. Make n food not tasty.. like plain/fried rice, fish/chicken dish. One indian vegetarian option which is surprisingly good aloo with naan/prata. Salad n fruits are good. Live station for eggs n packet noodles are good. There’s crossaint, baguette, slice bread which are decent. Jelly nice. Pancakes awesome. Porridge simple n nice too.
Location is 10mins away from airport. Glad i chose this as traffic is crazy here. I dont hv to leave earlier to beat traffic. Lots of restaurants around the premises. Love NORM.. smoothie bowl. Small pool, not many use it, so it’s kind of private. Staffs ate friendly. There’s complimentary shuttle but.. timing is limited!
Stayed in December 2023
Reviewed: 4 December 2023
Mustafa
Czech RepublicFacilities
Staff
Stayed in December 2023
Reviewed: 3 December 2023
Mustafa
Czech RepublicStaff
Staff
Stayed in November 2023
Reviewed: 14 November 2023
Sherdine
United StatesBreakfast buffet. Restaurant was mediocre. The popcorn chicken had no taste, it was bland. Spaghetti bolognese; tasted like sweet ketchup.
The breakfast buffet was horrible. Please learn how to make scramble eggs. Porridge is not oatmeal.
Stayed in November 2023
Reviewed: 3 November 2023
Carol
Australiaa bit warm in the dining area
the room was lovely and clean,very quiet ,big comfy bed,nice sheets pillows and towels,good wifi, we had a small balcony which was only standing room but still lovely for views and sunrise,the buffet breakfast was really good,lots to choose from,quality food,the rooftop pool was very well appointed with a lovely breeze, nice sun loungers, …we will stay there again, you can walk to restaurant and the esplanade area
Stayed in October 2023
Reviewed: 2 November 2023
Philipp
SwitzerlandThe plumbing of the bidet in room 342 seems to be faulty. Upon using it the whole bathroom was filled with a foul stench which could only come from the drain. I‘m lucky that contact with the water from said bidet didn’t lead to any illnesses or infections.
Location in relation to the airport is good. Good option if you arrive late in the evening and need a clean place to get through the night. The breakfeast was great with a nice selection of everything you could need. Great cereals!
Stayed in October 2023
Reviewed: 18 October 2023
Tony
AustraliaLocation was excellent , staff was fantastic!
Stayed in October 2023
Reviewed: 5 October 2023
Rae
AustraliaThe pool area was great
Stayed in October 2023
Reviewed: 4 October 2023
Spencer
AustraliaThe room was a bit dark and didn’t feel the cleanest (there were some stains on the under-sheet).
It was nice and close to the airport, which worked well as we landed late.
Stayed in September 2023
Reviewed: 30 September 2023
Nofi
AustraliaThe room isn't sound proof. I can hear the steps of people walking in the corridor and the noises.
Walking distance from the airport, restaurants, beach. The staff are very helpful and friendly. The breakfast selection is good, I like they made the pastries fresh early morning.
Stayed in August 2023
Reviewed: 26 August 2023
Dhingra
IndiaThe ambience could be more good
It was amazing Amazing food Good facilities and staff was very much friendly and humble.
Stayed in July 2023
Reviewed: 17 August 2023
Sulaiman
Saudi ArabiaThis hotel is a bit old with many things that need to be repaired or renovated
Staff were nice and helpful
Stayed in August 2023
Reviewed: 7 August 2023
Amarat
United KingdomThe gym was way to small and the property couldn't accommodate a last-minute request for a shuttle service.
The bed was so comfy. Good location, not far from the airport and near shops in the Kuta area.
Stayed in August 2023
Reviewed: 6 August 2023
Michael
Australiabreakfast wasn't great
comfort of bed
Stayed in August 2023
Reviewed: 7 July 2023
Naif
CanadaThe pool was not clean
Stayed in July 2023
Reviewed: 6 July 2023
Yumila
Indonesiaeverything is nice but the space on door between the bathroom and the bedroom is too large.
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content