No Toilet paper in the bathroom - had to request this from reception. Stains on the bed throw, stains on the cushions in the lounge. Mould in corners of showers. Mosaic tiles behind toilet poorly fixed. Lampshades not level. This is just some small things for future guests in the Pottery Suite if they pay the full rates that could make a difference.

Appreciated the complimentary upgrade - Pottery Suite was excellent. Fast and efficient check-in, very good directions to the room, information about meal times and facilities. Super comfortable bed and pillows. Bar service again very polite and efficient. Great parking facilities. Room amenities excellent.

Stayed in November 2023

Excellent buffet breakfast, bar food also great quality.

Stayed in November 2023

Nothing

Staff were friendly, food was good. Room clean and comfortable

Stayed in October 2023

Unfortunately the shower leaked all over the floor And outside our room on the roof air con was so loud we could not leave the window open

Great location

Stayed in November 2023

All satisfactory.

Breakfast and dinner very good.

Stayed in October 2023

Lovely hotel with great location for what we needed it for leisure centre also breakfast in the morning was lovely large variety of things to eat

Stayed in October 2023

I’d recommend this hotel with one condition: make sure you won't end up in one of the older rooms. Just to give you a sneak peek, I've included some pictures below to show what the unrenovated rooms look like. It's worth noting that these rooms were not the ones advertised on Booking.com, which showed the newly renovated ones in their ads and booking confirmation. Happy travels!

First off, the hotel's location was super convenient. There's a bus stop right outside that can whisk you to the city center in just 20-30 minutes. Now, here's where it gets interesting. We initially booked a room that looked all shiny and new on Booking.com, but to our surprise, the one we were assigned was straight out of a different era – old and, to be honest, a bit spooky. It even had that 'horror movie' vibe. But, hold on, don't let that scare you away! A quick chat with the receptionist, and they promptly moved us to one of their newly renovated rooms, complete with a heartfelt apology. That switch turned the tables, and we happily forgot about the initial room shock. However, it's worth mentioning for future guests that there is a chance of getting one of the older rooms, so it's something to be aware of when booking. The room's amenities were excellent – a refreshing shower with great water pressure and spotlessly clean. They even provided us with complimentary water and a coffee machine with four free pods – more than enough to start the day right. Everything in the newly renovated room met our expectations, and we'd definitely consider coming back. The only hesitation is the possibility of ending up in one of the older rooms. Another bonus is that the hotel's location is quite close to the main restaurants in town. We had the pleasure of dining at Aroi, which is a fantastic place to eat.

Stayed in October 2023

No cigarette machine

Staff and food on the day were fantastic

Stayed in October 2023

Very small thing.. I would have liked to have had hash browns at breakfast.

The staff were very friendly and helpful. Evening meal was very good. Breakfast was ok. Location was good.

Stayed in October 2023

Could do with a bit of White Paint to brighten u corridors and rooms.

The friendliness of staff. Laura struck me as an excellent waitor.

Stayed in October 2023

Location was a little further away from the centre of town but suited our needs well

Clean & tidy room, helpful staff and great facilities

Stayed in September 2023

Dinner service could have gone better but compensated following my complaint. Food was under seasoned in my opinion

The staff were extremely friendly and welcoming at check-in and in the Bistro

Stayed in October 2023

Nothing

Convenient situation in the town. Friendly staff and good food available all day.

Stayed in August 2023

No early check-in as requested. Car Park VERY busy when we arrived but thinned out after the Sunday lunch visitors left

Location was great with onsite parking. Room was clean & functional

Stayed in September 2023

The shower was broken, but the staff was very because the water was scolding and had no markings for hot or cold, and the sink plug was not working properly

Everything was excellent

Stayed in October 2023

Nothing it was great

Room was very clean and well equipped, beds were comfortable and towels clean and soft. Staff were exceptional, nothing was too much trouble, from arranging taxis, filling water bottles and preparing a late supper ready for our arrival.

Stayed in August 2023

Poor draining handbasin (room 202 - forgot to mention at checkout)

Looked after me well (on crutches) My friends and I really enjoyed the food and quality of service

Stayed in October 2023

Nothing it was all amazing

Everything. The staff were amazing and a real credit to the hotel itself.

Stayed in October 2023

Night porters

Reception staff checking in and out were so friendly. Night porters were so rude and abrupt

Stayed in September 2023

No room service after 10.30, breakfast was poor, the young staff attending the breakfast was extra nice but the coordinator or supervisor was rude, I felt bad for the staff that were embarrassed by her behaviour, maybe she had a bad morning but that was my experience

Good size room,clean

Stayed in September 2023

It was very clean and very accommodating .

Stayed in September 2023

Nothing

Location

Stayed in September 2023

Room was stunning. Food was unreal staff amazing

Stayed in September 2023

Maybe too much chlorine in the pool? We all had really stinging eyes when any of the jets were on. Breakfast a little chaotic - appreciate that on a busy weekend that this can happen if you’re just one or two staff members short? Had to keep asking for orange juice. Then told there was none. I don’t drink tea/coffee so a bit of a shame. Then some orange juice appeared in the end. Also had to chase up the toast and we’d almost finished our food when it came out. Breakfast food choices were lovely though.

Great pool. Lovely meal in the bar. Great service. Good atmosphere as plenty of other customers. Great to not have to go out again in search of an evening meal.

Stayed in August 2023

We ate in the bar - our bench seat had a big split in the fabric, tables had plastic sachets of ketchup, mustard, but cutlery was being served in really heavy linen type napkins which seemed a bit of a mismatch. We both agreed prices have shot up since our last visit, the food quality and eating location didn't warrant the prices - €20-22 for Burger and chips, Fish and chips. Instructions for the much appreciated coffee machine in the room would have helped.

Room was gorgeous, well presented, spotless. Ask for one near the front of the hotel as these have power showers and have been done up in recent years. The coffee machine was a nice touch. The staff were very friendly and efficient.

Stayed in September 2023