Nothing

Staff, foods , piano player was excellent!!! In the bar at night. Very talented excellent entertainment.

Stayed in August 2023

Everything Ok

My Hotel in Jerusalem

Stayed in April 2023

nothing

all 😊

Stayed in June 2023

Location is good

Stayed in May 2023

carpet at entrance always dirty. staff at the door and front desk not really helpful nor friendly. very sweet housekeeper

location

Stayed in April 2023

המקלחת לא נגישה

Stayed in January 2023

The housekeeping door slammed all day long across form our room, terrible management to let this continue. The hotel needs a silencer for that slamming door or foam when it closes after workers being in the room and leaving it. The front desk men would not let us have any grace at all to stay, not even 15 min, that was wrong. The room was too warm a few times. The attitude of front desk staff of a few must change, not friendly enough for hotel front line workers. The workers were too loud while working and the guests heard them too often loudly. They need a workers how to professional course.

There were no fresh omelets or fresh eggs by a cook as day before. On the second day and it was NOT shabbath. MY husband was told an omelet would come from upstairs but it never came and we left. The coffee staff was rude and debilitating, a man talked down to me to move at the coffee station and he was staff, very out of line. The greeter was nice and most staff there were good but that one guy had hostility issues it seems. booo! It seemed to be lacking true genuine friendly service. It was as if the workers did not want to be there some of them, no smiles etc.

Stayed in December 2022

near by interesting place & hilly environment need to go out for tour pick up

huge hotel with meeting facility

Stayed in September 2022

Restaurants and the food choices after breakfast were not many. There was no reply from the guest services despite multiple attempts to contact them. They never pick up the phone☹️.

The front desk staff were very friendly, especially, Anas Ish, Amit and Elad. Overall good experience though a little expensive for the facilities provided.. Breakfast spread was very good.

Stayed in September 2022

Everything

Stayed in May 2022

We had a balcony facing the old city. Magical. Staff is amazing. So nice and accommodating. It was apparent they cared about guests having a great experience. And thank you for the sweets in our room and snacks for the kids. It’s the small things that make everything.

Stayed in September 2021

Nothing really

Breakfast delicious

Stayed in June 2021

There was a small matter with possible bed bugs in one of our beds . The staff addressed the issue immediately after we told the desk clerk .

Great location. Great food

Stayed in April 2024

THE SPA WAS NOT OPEN ON SHABBAT NO WHERE WERE THE PEOPLE TOLD ITS NOT ON YOUR WEB SITE.ANYWHERE, WASTE OF MONEY WHEN U COME TO THE SPA .

Stayed in March 2024

The atmosphere the other guests all very very pleasant. Very nice

The view the bedroom. The shower very big with a very convenient little stool in it. The coffee machine, the air conditioning, the heating, the balcony the food was very good

Stayed in March 2024

Everything was fine

Stayed in August 2023

I did not enjoy my visit, and checked out early to move to another hotel. Did not ask for or receive any refund. + Room walls were too thin (could hear a crying baby next door the whole night) + Outdoor pool was only open from 10am-5pm, very limited hours and pool staff started kicking people off the deck before 5pm + Extra fee to use any of the other amenities, even simple gym equipment + Location is good if you prefer quiet, but there are hotels in City Center that are better for sightseers (like Citadel Hotel) + Wifi was super inconsistent. On this same trip, I took a tour bus through the desert that was able to maintain stronger Wifi than this hotel + A bit outdated in general

The front desk staff was super nice! The architecture is beautiful, albeit a bit dated from the inside.

Stayed in September 2023

The only food in Saturday is salad! And its closed any time the staff decided to close. It written that the operating time is same as the pool time. But they closed 2 hours before. And when i told the reception about this issue , they did nothing and i ordered food from outside

Stayed in August 2023

nothing

We did receive an upgrade free of charge so had a room with a balcony and city view nice clean pool and the best breakfast selection I had ever seen The grand piano was played during the evening Plenty of places to eat within the hotel at reasonable prices staff were helpful chocolates and popcorn in the room on arrival A taxi to the city was 50 ISL you must make sure to agree the price before getting in any taxi and always haggle

Stayed in July 2023

very good experience

wonderful hotel and facilities to enjoy

Stayed in July 2023

Perfectly clean, great service, great food, free parking and great wifi

Stayed in June 2023

Nothing indeed, everyting was perfect in this hotel and I would recommend it to everyone coming to Jerusalem, Its worth the money 100 percent! all you need is there! and the staff was really very friendly.

5 stars breakfast! I would always. love to have it whenever I come to this hotel, its fresh and really good, and has a big variety of options and salads, i would give it 10/10. and was my favorite between all other hotels during my stay...

Stayed in April 2023

Breakfast and dinner service disappointing. The buffet was not replenish often. Too far from city center.

Stayed in May 2023

Very quiet which is uncharacteristic of hotels in Israel. extremely clean. crib already in the room waiting which is unheard of. Courteous and friendly staff on arrival.

Stayed in June 2023