There was no breakfast.No hot water in the bathroom

Stayed in March 2024

There was no coffee/tea kettle or setup. I had to leave early in the morning (which probably is the case with 90% other customers given the location near US consulate) and had to step out without anything. This was bad.

The room was clean and spacious for 2 persons. Good lighting and working A.C made the stay comfortable. Some basic conviniences like Toiletteries and mosquito repellent were provided in the room.

Stayed in March 2024

Surroundings

Distance from consulate office is less.

Stayed in January 2024

Cockroaches in the room.

The room was in a great location to the US consulate. Food is good also.

Stayed in October 2023

Outside property it’s shabby , there is Mumbai metro construction shed nearby so it’s always dusty, if you have stayed on holiday inn, ibis then I would suggest lower expectation , every floor there is hotel with similar prefix

Good value for money

Stayed in October 2023

Close proximity to bkc

Stayed in September 2023

Kitchen should operate in early hours also.

Walking outside was not good. Garbage was thrown on the sides of the road. As it was rainy season, road was flooded with water. Cleanliness outside the building was a problem. Kitchen is not all time working. If you go early for work, no breakfast is available.

Stayed in July 2023

The location of the building is quite dodgy and dirty. There are no electric kettles(tea makers), no cups for tea, no tea or coffee sachets.Had to order everything via room service and no complimentary breakfast. The building is shared with lots of different hotel brands, each floor of the building belongs to a different hotel.BKC crown is on the 9th floor.

The room that i stayed in was quite big with a circle shaped bed and it was so comfortable.The bed sheets and pillows were so clean as well.Had a separate living room(kinda) with a three seater sofa and a bath tub as well. Very near to the US Embassy.

Stayed in April 2023

We were not provided free breakfast as is the case in most hotels. Even complimentary drinking water was not provided, until asked for on the last day. The lobby of the hotel complex is down right revolting. It is so bad that one gets the feeling that the cost of Rs 7300/- per day for the room is a rip off. A city tour which was arranged by the hotel was also a total disaster, as the driver failed to take us to all the places listed. Was taken to Juhu Beach at 3 PM in the blazing sun.

The interiors of the room was good. Linen was clean but was not replaced during the duration of our stay of 3 days.

Stayed in March 2023

Need to be Bit more systematic & professional. Should have fix price policy.

There was no break fast & the location is excellent especially for USA visa applier .

Stayed in February 2023

property was not clean, the location is bit sketchy

nothing much

Stayed in January 2023

Near the Consulate... Easy to check in and check out.

Stayed in January 2023

Location

Staff were nice

Stayed in December 2022

Outside area

The rooms best Location worst

Stayed in August 2022

The room was extremely dirty. I dont know how this room is deluxe double room.

Nothing

Stayed in April 2024

Nothing

Stayed in March 2024

Very bad locality & not clean. Plus the staff behavior was bad.

The location is a very shabby locality, makes you feel like in the slums. Would never recommend any of the BKC properties. Each floor of the building is a separate Hotel Name.

Stayed in February 2024

Poor customer experience, I was denied a room despite of a prior booking.

Nothing

Stayed in February 2024

The behaviour of the staffs was extremely bad.

Nothing.

Stayed in December 2023

Where to start... So basically in Mumbai there either are 4* Star hotels starting at rates of 13.000 to 15.000 rupies per night OR very low budget hotels. These are rooms in worn houses with a front desk and hardly any service you are used from hotels in Europe or the US. - Front desk: they can hardly speak english, you have to pay upfront, they will only accept cash! (although booking.com says differently) - Building: its basically a 10 story house in an unpleasent setting. Each each floor, at least the upper ones, represent a different hotel. BKC crown is floor 9. Inf front of the hotel a lot of motorbikes, tuktuks and people are gathering.. - Elevators: altough both are operating properly most of the time you have to wait ages, because they are mainly occupied by the staff running up and down all the time for no (obvious) reason. - Rooms: very basic ans worn. You have a bed, two small bedside-tables, a small cupboard and a filling and 1x million switches. putting in some maintenance and passion, it would be quite ok. And there is no window (maybe in some rooms) - Bathroom: like a vintage changing room for footballers in 1970, Worn, not properly cared of. Shower has no cabin and only spills water in one temperature, Everything seems unkempt and neglected. Toilet is ok. Please note, by standard ther eis no toiletpaper in the room. A small roll is handed over whilst check in, the same applies to soap and shower gel. It is stinky, probably caused by drainage or ventilation. - Loudness: the room is not really noise insulated. On the floor there is always action and noises, either because of returing guests OR becasue of the hotelstaff gathering in one room, shouting around or hearing loud music/TV. If I didn't have my noise cancelling earphones and ability to sleep good anyways, I would have been awake all night! - Generally hospitality and considertion ain't their passion.

If you are from Europe, don't trust the *** rating at all. Apart from offering single room, the standard is more like a worn out hostel which has had its best days long ago! Paying 3.000 or even more is a waste of money IMO! Please note: I stayed in Nov 2023 - in front of the hotel is a big construction work for the Metro, which won't be finished for the next couple of years. This is causing dusty and stinky air, dirt and dust, etc. and the necessity to drive/walk around the construcion site - consider this before booking. Recently a lot of fake ratings have been entered, thats why the ratio appears way better than it is in reality (check the obvious 10 ratings...) Positive: + in comparism to other places nearby in the same price region, it is kind of clean. Duvet cover and blankets are ok, towels clean and the room in general also (well apart of it being worn out optically). + The mattress was not too slouchy and was neither too hard nor too soft. + Shower was running ok + AC, is working good, without any problems

Stayed in November 2023

Auto rickshaw drivers they are very rude and misbehave with guests. It’s little unsafe outside of hotel.

Staff were good

Stayed in October 2023

Convenience US visa consulate

Nearest US Visa consulate, very good connectivity

Stayed in October 2023

Good Place to stay near visa consultate . Good FOOD.

Excellent location as per visa and nearness to BKC business centre Good rooms and food

Stayed in October 2023

Front desk staff was very rude and non-cooperative. He has not provided the hotel bill yet.

Only the location is good.

Stayed in October 2023