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Reviews of OYO Victoria Royal 3 stars

30, Hotel Victoria Royal, Behind Puri Head Post Office, Near Puri TownhallNear Head Post Office, Puri, 752001 Puri, India

#118 of 161 hotels in Puri

Guests' Choice

Review score

Based on 32 hotel reviews

5.1

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.2

  • Location

    7.0

  • Facilities

    6.0

  • Staff

    6.2

  • Value for money

    5.5

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Showing 1 – 25

  • Reviewed: 13 March 2024

    4.0
    Disappointing
    • People with friends
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We paid the full amount online through Booking.com. We reached hotel around 23:15. Staffs in the counter instead of providing room started asking extra 255 rupees. When we enquired about this pending amount, one reception staff misbehaved with a threat not to provide the room. I objected it strongly but bow down to their demand of 255 rupees. It was really a bad experience. Still I do not have any clue who cheated us - Booking. com or the hotel. I contacted Booking.com but the official of booking.com hanged my phone for 15 minutes and was disconnected. I a ccompanied a University of Delhi professor for a Darshan of Lord Jagannath. I do not stay in Odisha but speak Odia language fluently as my schooling was from Puri. Thus, we avoided the unforseen situation and bow down to heotel demand. But it is too wrong on the part of booking.com to misled tourist. Pathetic experience.

    Only location is good.

    Stayed in March 2024

  • Reviewed: 15 December 2023

    5.0
    Higher price and less facility.
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    1. There is no wifi facility. 2. Toilet flashing is not working properly. 3. The price is much higher in comparison with the other. 4. Facilities provided by the property is not satisfactory.

    Staff behavior is excellent. I have enjoyed the time. Good facility for car parking.

    Stayed in December 2023

  • Reviewed: 9 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Reception staff are so disrespectful while talking to us

    Stayed in August 2023

  • Reviewed: 3 February 2023

    4.0
    So so
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff behaviour is very poor & disgusting room service, tap of the bathroom of our room is broken, no one is bother at all. They have talked like threating to us that leave the room at the time of check out. They will charge again & again after paying for water bottle also. Overall not at all good service, it's really disgusting. We just stay there for good location.

    Location

    Stayed in January 2023

  • Reviewed: 16 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Staff is polite and handles all arrangements in a very good manner.The food cooked in hotel's kitchen is also decent .

    Stayed in April 2024

  • Reviewed: 12 April 2024

    1.0
    Very poor
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Idiot hotel

    Stayed in April 2024

  • Reviewed: 2 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Management team behaviour is very baf

    Service is very poor

    Stayed in April 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    It's not worth it for this range of money . Cause it's not a sea front hotel . So I thought they are over charged

    Room environment is good .

    Stayed in February 2024

  • Reviewed: 27 January 2024

    1.0
    Disastrous Hotel
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Yeah, this question is my point of interest 1. Rooms were not clean and bedsheets were dirty 2. Bathroom was so small and have stains on walls and was very smelly. 3. Staff was not co operative and didn't knew anything. The one old man at the reception was very rude and didn't knew anything about the hotel and when we ask him about anything, he gets paused for few minutes and then answers as if some processing is going on at the backend. 4. Food was also not good at the restaurant. They give you a huge menu and when we order they say they just have 4-5 items only and also from that 4-5 items when we ordered one, after 5-10 minutes, the waiter said that it is finished. The food which we eat was not at all tasty and also not looked hygienic. 5. At the time of paying to them, the old man at the reception said that he will give the bill. They took the payment with GST and during check out when asked him to give bill, he said that Booking.com will provide. I literally had heated argument with the person about the bill but they don't have the bill to me even after taking money with GST. I don't recommend anyone to stay at this place. Even I am recommending booking.com to remove this pathetic hotel from their website

    Actually nothing in this hotel was good I don't like any one thing about the hotel, pathetic conditions and poor staff

    Stayed in January 2024

  • Reviewed: 6 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Refregetor and TV was not working properly.

    Nice location.

    Stayed in November 2023

  • Reviewed: 4 October 2023

    7.0
    nce
    • Leisure trip
    • Couple
    • Deluxe Triple Room
    • Stayed 2 nights

    good it is in between temple and beach

    good

    Stayed in September 2023

  • Reviewed: 4 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    entrance was bad

    yes

    Stayed in August 2023

  • Reviewed: 4 September 2023

    10
    it's good one
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    entrance

    good atmosphere

    Stayed in August 2023

  • Reviewed: 6 May 2023

    8.0
    ok for 1 night
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    food

    good

    Stayed in February 2023

  • Reviewed: 10 April 2023

    8.0
    value for money
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    nothing I disliked

    everything

    Stayed in April 2023

  • Reviewed: 2 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    cleaning

    Location and comfortness

    Stayed in March 2023

  • Reviewed: 26 February 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights

    Checkout time is 8am which is not good.

    Food Quality

    Stayed in January 2023

  • Reviewed: 24 February 2023

    1.0
    worst experience, hotel person said even you have paid the app amount you then also have to pay 1500 extra , no manners
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    worst experience, hotel person said even you have paid the app amount you then also have to pay 1500 extra , no manners , no lift working , worst food , Ac not working property i dont know why they charging so much , even 500 rs dormatry is perfect .

    nothing

    Stayed in February 2023

  • Reviewed: 24 February 2023

    1.0
    worst experience, hotel person said even you have paid the app amount you then also have to pay 1500 extra , no manners
    • Business trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    worst experience, hotel person said even you have paid the app amount you then also have to pay 1500 extra , no manners , no lift working , worst food , Ac not working property i dont know why they charging so much , even 500 rs dormatry is perfect .

    nothing

    Stayed in February 2023

  • Reviewed: 24 February 2023

    1.0
    worst experience, hotel person said even you have paid the app amount you then also have to pay 1500 extra , no manners
    • Group
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    worst experience, hotel person said even you have paid the app amount you then also have to pay 1500 extra , no manners , no lift working , worst food , Ac not working property i dont know why they charging so much , even 500 rs dormatry is perfect .

    nothing

    Stayed in February 2023

  • Reviewed: 14 February 2023

    8.0
    Pleasant and comfortable stay
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night

    Spoiled curry was served in the dinner

    Not applicable

    Stayed in February 2023

  • Reviewed: 26 January 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    I have been charged twice for the breakfast.

    Stayed in January 2023

  • Reviewed: 16 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Charged full amount for breakfast even though it was included in the booking.

    Staff behaviour, location, room size, big balcony

    Stayed in January 2023

  • Reviewed: 16 January 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Behaviour of the hotel reception staff is not customer friendly at all. In place of extra bedding, they have provided very thin matress and further to deal with this we have asked for 1 more extra mattress for better comfort, they straightforwardly said we cannot provide you. Also as per booking.com, breakfast was included in this property, however, hoteliers deny for breakfast. The issue was being raised to the customer support. Instead of any support from booking.com customer care, they told to contact oyo. It was very bad experience over all from booking.com as well as this Oyo hotel.

    Nothing

    Stayed in January 2023

Showing 1 – 25

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