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  5. Reviews of Townhouse Royal Palms Hotel - Lily

Reviews of Townhouse Royal Palms Hotel - Lily 4 stars

Aarey Colony, Goregaon, Mumbai, Mumbai, 400065 Mumbai, India

#669 of 669 hotels in Mumbai

Guests' Choice

Review score

Based on 36 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.9

  • Location

    6.6

  • Facilities

    4.9

  • Staff

    6.1

  • Value for money

    5.8

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Showing 1 – 25

  • Reviewed: 30 May 2022

    5.0
    At first disappoined by the dust and low maintainance; the view from the huge windows i really loved
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 3 nights

    Complimentary breakfast was very very poor- chai in a plastic bag and twice poha, the 3rd morning it came very late and was just a deep fried bread. The dust everywhere. Very dirty shower. Bathtub tap disconnected and very dirty Carpet had many stains Wall needed mending...very low maintainance In general, the hallways and everything looked very badly maintained and shamefully dusty No room service, no restaurant On the website big announcement of sanitation etc but it didnt feel like that at all, on the contrary

    The view was awesome and really did it for me....the windows huge, the curtains good. The beds big and high quality bedding The marble in the bathroom and big mirrors everywhere Carpeted room Silent AC, quiet stay

    Stayed in May 2022

  • Reviewed: 8 April 2024

    10
    Quick service
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    Nothing

    Quick service. Even though we arrived at the hotel before our check-in time, we were quickly attended to by the staff.

    Stayed in April 2024

  • Reviewed: 4 March 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Property is distater now. Wen u enter you feel devastated

    Stayed in February 2024

  • Reviewed: 27 February 2024

    1.0
    Worst ever experience of my 56years life 😞😠😡
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    The location is good but not at all maintained, just like a BHOOT BUNGALOW

    Nothing is good from road to reach the property to everything

    Stayed in February 2024

  • Reviewed: 14 February 2024

    10
    The Perfect Stay
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    A wonderful hotel under budget, check-in was smooth, Attentive staff and excellent room service. Bathroom and room were very neat and clean.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    happy to choose this one
    • Leisure trip
    • Group
    • Suite
    • Stayed 1 night

    The receptionists were very helpful. Room was neat and clean and bed size was also perfect.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    10
    Happy stay
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 1 night

    Everything was good

    Had a good stay. Staff was decent, polite and friendly. Peaceful sleep and nice washroom.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    10
    Beyond Expectations
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 1 night

    Everything was up to the mark, All over it was very nice hotel. It was a very good property.Loved the way the staffs were professional. Positive attitude and great gesture.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    10
    Charm and Comfort
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 1 night

    The stay was decent. The rooms were clean, Hotel was so much hygienic and clean and the staff was so much good and behavior was also good

    Stayed in January 2024

  • Reviewed: 23 December 2023

    10
    A nice stay
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 1 night

    NA

    Great value hotel with friendly reception staff who are always willing to help. Bed was too fluffy and comfortable for sleep. A nice experience with this hotel.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Rubbish

    Stayed in December 2023

  • Reviewed: 19 November 2023

    10
    Great hospitality
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 1 night

    Some equipment is a bit old and needs replacing.

    Excellent food and hospitality. Overall very good in all DE service. Compare to Oder hotels budget is quite e good n cheap. Good experience to stay here.

    Stayed in November 2023

  • Reviewed: 30 May 2023

    1.0
    Worst experience ever.
    • Business trip
    • Couple
    • Suite
    • Stayed 1 night

    Everything was messy there. Staff didnt have coordination with inner staff as well as their booking partners. For every single thing they give excuses.

    Not a single thing.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    2.0
    waste of money
    • Leisure trip
    • Group
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    everything

    nothing

    Stayed in May 2023

  • Reviewed: 1 May 2023

    1.0
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 22 March 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Washroom

    Washroom was too dirty... Jusz for the view n room was good..

    Stayed in March 2023

  • Reviewed: 15 February 2023

    8.0
    Semi abandoned with an amazing bed.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    The hotel is in serious need of repair, but in some ways I liked it. The room is dirty, has failing facilities and broken objects all over. But I enjoy exploring and lost places, so although the rooms were falling apart, the hotel itself was interesting to explore, it had an interesting vibe, semi abandoned and eery.

    The bed was really comfortable, the best bed I've had in India. The staff were very friendly and helpful. The view is amazing from the room with huge windows, amazing sunsets from the room.

    Stayed in February 2023

  • Reviewed: 2 February 2023

    3.0
    Very good property but not under maintenance...as per price, ok...
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    No wifi properly, very big property but not maintenance...

    Room size

    Stayed in January 2023

  • Reviewed: 22 January 2023

    1.0
    Pathetic.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Rooms were dirty. Bathroom dint have water, even for drinking water u have to buy they dont give that as well. Pathetic

    Nothing at all actualy. First the hotel dint accept the online booking through any platform. And they said if you want to stay theb pay this much on hotel terrif. And since once you travlled so far there is mo choice left

    Stayed in January 2023

  • Reviewed: 8 January 2023

    1.0
    Very poor
    • Business trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    All things are poor, even in hotel management...Property charged more than booked price and its all most 40% extra of booking amount.

    All things are poor, even in hotel management...Property charged more than booked price and its all most 40% extra of booking amount.

    Stayed in January 2023

  • Reviewed: 9 December 2022

    3.0
    Don't want to stay again
    • Business trip
    • Group
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Check in staff

    View

    Stayed in December 2022

  • Reviewed: 13 August 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    i didn’t like anything about this property on Booking.com its was 1078rs but but they charged 1800rs room was sticking a lot plus no cleannesses,things where damaged. i would like to get refund ,we tried to stay but had to leave with 3hrs.

    i didn’t like anything.

    Stayed in August 2022

  • Reviewed: 14 July 2022

    1.0
    everything was worst, demanded extra money and worst is the place is haunted
    • Leisure trip
    • Group
    • Suite
    • Stayed 1 night

    the Staff was worst, unclean rooms, dirty washrooms, no proper water facility available, the place seems to be haunted, there is no proper light in the room, the hotel demanded extra money over and above the charges on the site to confirm the booking and there is no policy of refund

    the view is good on one side of the hotel and worst on the other its the worst experience

    Stayed in July 2022

  • Reviewed: 1 January 2022

    2.0
    Worthless
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything else was just a turn off I got allergies for how dirty the floor was and 3k a night is absolutely worthless for the rooms condition

    I liked the view from the hotel

    Stayed in January 2022

Showing 1 – 25

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