Building No, 3529, Desh Bandhu Gupta Road, Dariba Pan Road, Paharganj, 110055 New Delhi, India
#184 of 1,133 hotels in New Delhi
Guests' ChoiceBased on 2538 hotel reviews
7.8Cleanliness
8.0
Comfort
7.9
Location
8.3
Facilities
7.8
Staff
8.7
Value for money
7.9
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Zaid
Saudi ArabiaRoom is good. Breakfast it's OK. Cleaning also good.
Stayed in May 2024
Reviewed: 29 May 2024
Ser
United KingdomJust to be aware that we feel the star rating in this country is a lot lower than standard. I would say it below 3 star. Stuff are all very nice. Room is very small, has no window. Taxi is very cheap, so location is not a matter for us.
Stayed in May 2024
Reviewed: 21 May 2024
Ravi
IndiaHotel was amazing. Value for money, near to station. Staff was very good. Food-Delicious
Stayed in May 2024
Reviewed: 21 May 2024
Gayani
Sri LankaNothinh
Staff/Breakfast
Stayed in May 2024
Reviewed: 20 May 2024
Praveen
IndiaRooms were a bit cramped
Accessibility to railway station, quick service
Stayed in May 2024
Reviewed: 18 May 2024
Shahed
PortugalThe rooms are little bit tiny. It would be better if they had something to keep the clothes (closet).
The hotel was really clean comparing to the other hotels in that area.
Stayed in April 2024
Reviewed: 16 May 2024
Chaturbhuja
IndiaRooms are very small
Location good .
Stayed in May 2024
Reviewed: 15 May 2024
Yasitha
Sri LankaTrip Organizer Experience: While our stay at Hotel City Empire was largely positive, we encountered some challenges with the trip organizer associated with the hotel. Their approach seemed opportunistic, which detracted from the overall experience.
Excellent Location: Hotel City Empire's proximity to VFS made our travel logistics incredibly convenient. It's a great advantage for those with errands at the center. Friendly and Accommodating Staff: The warmth and hospitality extended by the staff, particularly the welcoming gesture with fresh juice, made our arrival delightful. Efficient Service: The hotel's proactive approach to providing a communication technician for our SIM card needs showcased their dedication to customer satisfaction. It made the process remarkably smooth and hassle-free. Flexible Breakfast Timing: We appreciated the hotel's flexibility in accommodating our request for an early breakfast due to our early morning visit to VFS. It demonstrated their willingness to go the extra mile for their guests' comfort. Exceptional Care: Special mention to Ashok, whose exceptional care and assistance were invaluable during our stay, especially considering my medical issues. His kindness and support made navigating the bustling city of New Delhi much easier for us.
Stayed in March 2024
Reviewed: 13 May 2024
Matei
RomaniaSheets were not very clean, and tables nesr the bed looked awfully used
Staff very friendly. Water was coming down from bathroom’s ceiling and they immediately changed my room. Location is close to connaugh place.
Stayed in May 2024
Reviewed: 10 May 2024
Bikash
IndiaVery small room.
Nice location
Stayed in April 2024
Reviewed: 8 May 2024
Rajan
United Kingdomwifi was slow and shower water was only warm
breakfast was nice and the room was nice
Stayed in May 2024
Reviewed: 6 May 2024
Gurjeetpal
IndiaNA
Everything was in place. Match with my expectation
Stayed in May 2024
Reviewed: 28 April 2024
Laxmi
Indialocation
Stayed in April 2024
Reviewed: 26 April 2024
Danuta
IndiaIt could have been a little cleaner.I missed a window.
I thought the staff were excellent.The location was great.
Stayed in April 2024
Reviewed: 26 April 2024
Subhrajit
IndiaSmall Room Size,High food rate
Overall good
Stayed in April 2024
Reviewed: 22 April 2024
Vaani
Sri Lankahad to pay 40% extra for early check in
excellent breakfast and super good internet.
Stayed in April 2024
Reviewed: 22 April 2024
Vaani
Sri Lankamy room didnt have any windows or sunlight. when i asked for a room with sunlight i was told the range of rooms under the category i booked in comes with no windows. so this made the room stuffy a bit.
staff were very friendly and accommodating. the breakfast was very good!
Stayed in April 2024
Reviewed: 22 April 2024
Jose
MexicoAnything and for the price I think it is good!
The rooms are comfortable and with fresh air, it's clean and nice for the price y recommend you! and the staff it is helpfull and can offert different trips.
Stayed in March 2024
Reviewed: 22 April 2024
Clara
New ZealandEvery time the AC was turned on and off, black foam debris came out of the vents.
This was a great location within easy walking distance to the train and metro stations to explore Delhi. The staff were friendly and helpful, helping to arrange onwards transportation.
Stayed in March 2024
Reviewed: 20 April 2024
Dreamernew
BangladeshRoom too small in size. No windows or balconies.
Breakfast was good. Staff is friendly.
Stayed in April 2024
Reviewed: 16 April 2024
Robiul
BangladeshVery much
Stayed in April 2024
Reviewed: 14 April 2024
Kumar
IndiaI like the Vibe of your hotel.
Stayed in March 2024
Reviewed: 13 April 2024
Doshi
IndiaRooms were too small.....
Good and Helpful staff..... Small rooms but compare to Delhi it was good...it was clean enough... Helped us the getting the rooms in single floor.....
Stayed in April 2024
Reviewed: 7 April 2024
Marco
GermanyNo Windows in the room and the rooms getting on in years.
Stuff was very friendly and helpfull. Pricing was fine. The WiFi was strong and fast.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content