All most all

No

Stayed in March 2024

Rooms are not in good condition especially washroom looked very dirty, toilet seat had turned yellowish brown

Location and staff was courteous. Helped us with early check in.

Stayed in January 2024

The Breakfast was average. Also, there is not much awareness around the property, which makes cabs struggle to get in.

The location of the hotel, which is oddly named 'Turtle' Resort, is just right. It is inside the Andheri Kurla Sports Complex. While this is intended for Sports related visitors, they are getting travelers as well. I happened to be one such person. It is als o close to the airport. I loved the access to the stadium and multiple options around. The staff is polite and ready to help. This is the home turf of Mumbai FC and multisport facility!

Stayed in January 2024

Breakfast is horrible

Size of the room

Stayed in January 2024

Staff has no knowledge about nearby locations.they could not gide anyone.

Breakfast is nice.but location is at very busy area.

Stayed in December 2023

They advertise on booking.com as Country inn and suites however there was no mention of this name at the property. It was mentioned as turtle resort. I brought to the attention of front office as well. It is not fair on the part of property or booking.com to encash the brand equity of country inn and suites like this. While the stay was nice and decent but not worth equating with this big name.

Location, warmth of the staff, clean and decent rooms

Stayed in December 2023

Location is not as desired and the facility was poor.

I liked the staffs and Room.

Stayed in September 2023

Food last ordering time is strictly 10.30pm and no restaurant is completely in dining in rooms only.

Within the sports complex , rooms are sufficiently big, toilets are clean and the balcony is nice and cozy.

Stayed in September 2023

Staff behavior much good

Stayed in May 2024

The rooms are very neat and spacious. Special mention to the balcony and the swimming pool / turf view from the room which makes it even better. Staff was very helpful and supportive throughout my stay.

Stayed in May 2024

It was extremely difficult to find. We arrived at airport and ordered pre paid taxi. The driver had no idea where it was and hotel staff member had to come and find us eventually. We went there because it advertised swimming pool. The pool was not open to hotel guests. We asked at the gate and they said members only. Very disappointing.

The room was comfortable and staff were very helpful.

Stayed in April 2024

Swimming Pool was not operational, Actual name is different then it is showing, staff kept calling for advance payment wherein I requested them to make payment by checking in as per my booking at booking.com wherein no prepayment was required and also I only use credit card but due to the immense pressure and calls again and again I had to request a friend to make their payment. Breakfast was not as per expectations.

Location of the hotel.

Stayed in February 2024

Really unsatisfied with our stay; unprofessional and exhausting more than relaxing. More asking and arguing with staff than enjoying, The staff does not really understand the term hospitality; they act like they are understanding, but they do not care about your complaints as they are not solving any. The senior manager was even extremely rude to me when we encountered more problems/complaints. They do not take any responsibility for taking the blame. Instead, they blame it on you and they do not try to solve it themselves. They have a lot of misleading information on this platform and claim all sorts of things they have. The only thing they do is mislead and misinform you. The room was not fully ready once we arrived and we had to keep asking for basic things like towels or a blow dryer. In the night at 11.30 pm, they decided to install the fridge instead of making sure the room was ready. This interrupts our privacy and relaxation. They claim to have a spa and wellness center, it is only a massage and you have to pay for it (which is not mentioned online while booking) and it was only possible for men to get a massage that day. When we asked to do laundry they took care of it but never mentioned the costs beforehand (it was quite expensive). They were supposed to hand it in the night before check out as promised but when we came to ask for it, it was not ready yet, they asked if the day after was okay while we needed to check out before the arrival of the clothes. In addition, they expected us to pay extra for the fast delivery, even though we mentioned we needed it the night before and they agreed. We ended up waiting till 11 pm instead of being able to just go to bed. Our stay was not pleasant at all and not relaxing as we were more busy with arranging things and arguing with the staff than enjoying. The offered compensation during the stay was really poor and useless and they did not seek other solutions when we asked for this.

Room was of a good size, it's a 2 min walk from the metro station that can take you anywhere. Around there are some restaurants for food and drinks and there is also streetfood around.

Stayed in May 2024

Expensive late check out fees. 1000 per hour! Yikes!!

Great location, bars and restaurants all walking distance as well as the train station. Nice clean room. The bigger suites are very nice, the smaller rooms however are a little basic. Good food menu that can be delivered to the room. Easy check in process although the late check out fees are very expensive!

Stayed in May 2024

No

I recently had a fantastic experience at Country Inn & Suites by umrb. The team's kind gestures and timely support made my stay truly enjoyable. The cleanliness of the facilities was impressive, contributing to an overall positive and comfortable stay. I highly recommend this hotel for an awesome experience.

Stayed in April 2024

Great location, big room size

Stayed in April 2024

Poor entrance. No signet or indication of Country inn facility...Approach to propwrty very bad...Staff not trained..Poor Ambience.. Too delayed room service.

Room size was good

Stayed in April 2024

The hotel boasts spacious rooms, exceeding the average size in Mumbai, and benefits from a favorable location approximately 30 minutes from the domestic airport. Nestled within the Andheri Sports Complex, it enjoys a tranquil setting away from the hustle of traffic noise.

Stayed in April 2024

Nothing..even they don't have their own pool..they are publishing wrong photos

First off location is so complicated, exen taxi is unable to find the location, staff is irresponsible booked me a wrong taxi to the airport..I had to pay double the fares....cleanliness was awful...my wife scoldedme a lot for booking thishotel..its not country inn its actual name is TURTLE HOTEL.the worst hotel i have ever stayed...very much disappointed..

Stayed in February 2024

This was not country in hotel. While shown as country in hotel ag the time of booking.. Also location was not available on google map.. Gym and pool was shwon at the time of booking but not accessible for guest It's like a vivr guest house

Service

Stayed in February 2024

Food

Stayed in January 2024

"Neat and clean hotel, good cooperative staff"

Stayed in January 2024

The swimming pool isn't closed. The hotel doesn't have access to it or the gym. The hotel fraudently pretends to be Country Inn & Suites...it isn't. It is Turtle Hotel a Government hotel. Everything broken and dirty. Way over priced for what it is.

Room size. That's it.

Stayed in January 2024

Everything, they don’t even have a proper amenities in the rooms. It’s very basic amenities and no iron box when asked and breakfast is a fixed menu served to the room. For invoice they took more than 20 minutes. Very unprofessional.

It’s not a regular hotel, it’s managed by sports authority. Nothing to like about it.

Stayed in January 2024