Library Bazaar, Gandhi Chowk, 248179 Mussoorie, India
#58 of 146 hotels in Mussoorie
Guests' ChoiceBased on 276 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
9.0
Facilities
7.6
Staff
8.3
Value for money
7.2
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Mamta
IndiaBecause of the monkey scare could not enjoy the balcony or the hotel outdoors
The staff was very good and helpful
Stayed in April 2024
Reviewed: 27 April 2024
Manoranjan
IndiaThe non veg food served during Buffet should be avoided during Breakfast as also Dinner. The food is stale and repeated.
Nice clean hotel with good views. Sufficient Parking and very polite and hospitable staff.
Stayed in April 2024
Reviewed: 10 April 2024
Arun
IndiaThey dont provide 2 separate bed for 2 people , also breakfast staff was less caring
Location , hotel lobby , view from hotel really nice
Stayed in April 2024
Reviewed: 4 April 2024
Poo
IndiaNothing
Food is awesome, non veg food in dinner was very tasty Breakfast is also very tasty, staff is also very helpful , I would love to stay here whenever I will come to Mussoorie
Stayed in April 2024
Reviewed: 29 March 2024
Rajat
IndiaRooms are too small
Great location
Stayed in March 2024
Reviewed: 11 March 2024
Ankur
NetherlandsExcellent service and food
Stayed in March 2024
Reviewed: 19 February 2024
Arun
IndiaStaff need to be more professional
Break fast very nice , room service too good
Stayed in February 2024
Reviewed: 8 February 2024
Rahul
IndiaCheckin time very late
Na
Stayed in November 2023
Reviewed: 28 January 2024
Amruta
IndiaLocation is very convenient. Staff was very helpful.Our earlier room had bad smell but staff immediately acknowledged it and gave us another room. Overall good experience
Stayed in January 2024
Reviewed: 30 December 2023
K
IndiaMediocre service in restaurant. Delays & wrong orders - probably because either staff did not understand what was required or simply forgot about it. Don't opt for room with balcony - no use, as you can't open door or sit out because of monkeys in & around the property.
Location was good. Rooms were comfortable. Reception staff was cooperative.
Stayed in December 2023
Reviewed: 22 December 2023
Anindya
IndiaWashroom could have been bigger in size for a 4-star ITC hotel.
Great location, right on the Mall road entrance. Good food and breakfast options. Beautiful valley view from open terrace, especially during sunset. We also enjoyed the kids activity area. The property have free on-premise parking.
Stayed in December 2023
Reviewed: 1 December 2023
Chaitanya
IndiaBreakfast was average
Location, view from the room, parking
Stayed in November 2023
Reviewed: 30 November 2023
Abhishek
IndiaLocation,breakfast
Stayed in November 2023
Reviewed: 27 November 2023
Gd
United Arab Emirates👎 The water heater capacity to be increased as the hot water may become an issue if family wants to shower in immediate turns. Noticed during my stay some other guest screamed at reception for the same issue. probably hotel may think of central water heater 😊. Also please resume the bornfire in winters😃 . We walked to another hotel Welcome ITC to experience the bornfire in chilly winter evening.
👍 Proximity to mall Road, delicious food, happy staff, recently renovated
Stayed in November 2023
Reviewed: 27 November 2023
Gagandeep
IndiaBathroom size was small for the room size, breakfast option were very few.
Location
Stayed in November 2023
Reviewed: 26 November 2023
Tom
GermanyIn the name of ITC group we paid a lot. But the hotel was not as per ITC standards.
Location and hotel staff. Even at late night, when we requested for Baby milk, the hotel staff provided it without delay .
Stayed in October 2023
Reviewed: 19 November 2023
Sanjay
IndiaManager prompt response.
Stayed in November 2023
Reviewed: 13 November 2023
Aiman
IndiaGreat food, easy access, amazing location and friendly staff.
Stayed in November 2023
Reviewed: 13 October 2023
Saikat
IndiaRooms are claustrophobic. Service is below par.
Location
Stayed in September 2023
Reviewed: 10 October 2023
Arun
IndiaBathroom size very small
Room sige good enough
Stayed in October 2023
Reviewed: 17 August 2023
Yogendra
IndiaEverything was good
Comfortable with polite staff and good service.
Stayed in August 2023
Reviewed: 18 July 2023
Satyen
Indiai think, way down to the garden was little too complicated, should have clear guidance map
good breakfast, they serving us breakfast at 3AM in the morning and that too when we were checking out was remarkable
Stayed in July 2023
Reviewed: 1 July 2023
Sarbani
United Arab EmiratesThe restaurant and their staff. Very slow and food was repetitive
Staff was helpful … especially Kushal and Nisha.
Stayed in July 2023
Reviewed: 21 March 2023
Peter
Australiathey have a menu with only 1/2 the drinks on it
great location - delicious food
Stayed in March 2023
Carmel, USA
Sapporo, Japan
Amsterdam, Netherlands
Greybull, USA
Algatocín, Spain
Jeddah, Saudi Arabia
Xiamen, China
Dębica, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content