The staff were very pleasant and ready to help.Breakfast was very good with lot of south indian options Room was big and very clean

Stayed in April 2024

The food was a bit salty and the pancakes were too hard

I liked that the staff was able make our stay as comfortable as possible

Stayed in April 2024

The decor

The property is very nice. Very nice melt designed.

Stayed in March 2024

The staff were very polite and very responsive

Stayed in January 2024

The guy selling scarfs and carpet in the lobby area, its stressful to constantly being approached to buy. One needs to relax inside a hotel.

Breakfast was good, room is clean.

Stayed in January 2024

Inside the rooms there was no ventilation of air

Staff was very polite and gracious

Stayed in December 2023

Can improve on the taste of vegetarian food also the variety in the vegetarian food was less.

Clean room, good quality toiletries, generous staff, Mr Fayaz was a very helpful and cheerful person and quick too in serving food.

Stayed in December 2023

Service in the live kitchen during breakfast

The cleanliness and good behavior of the staff

Stayed in November 2023

Not much of non veg food Hope they provide more option for non veg food

Stayed in October 2023

The bath towels and linen didn’t look great

The property was beautiful and the staff were courteous

Stayed in August 2023

NA

Nice place not far from old market.friendly staff and helpful.

Stayed in August 2023

Food is very average, particularly, South Indian food. The dinner buffet spread is not extensive. Can't think of dinner buffet spread without fruits.

Friendly staff

Stayed in August 2023

The location of the hotel is good but not Wow . Honestly , nothing much to complain about as the overall service and ambience of the hotel makes up for an average location .

Very good staff at the front desk and a very smooth check-in and check -out process . The dining place had very customer friendly attendants and chefs that tried to provide us customized meals on request . Overall very warm set of attendants all across . The room was of optimum size with a spacious bathroom . We were advised well on how to plan to navigate the city in a limited time .

Stayed in August 2023

The coffee sachets weren't getting replenished during morning HK cleaning. Room service was a bit lagged.

Large rooms with new furnishings, Decent size bathroom. Breakfast spread was good and the staff attitude was very helpful

Stayed in July 2023

Price wise was little expensive; not really value for money

Staff was awesome and hospitality was another level of excellence.

Stayed in July 2023

Food quality!

Very helpful and compassionate staff!

Stayed in June 2023

Very good all things

Stayed in May 2023

This hotel was overpriced, which seems to be the case for Srinagar’s top hotels, where supply does not meet demand. It does not have a garden or a pool, and one main lounge is down some stairs, which does not leave many options for leisure. One needs a car to be able to visit hills stations and Dal Lake. Non-spicy food is of limited choice.

Unfortunately for this hotel front rooms overlook an open rubbish dump over the road. It is a disgrace on the part of municipal authorities to not clean up this rubbish. The staff, especially those at reception, could not do enough for us. My husband has mobility issues and individual staff accompanied him without being asked, ensuring he was safe. They were attentive and caring. We had many conversations with staff and enjoyed their company. The bathroom was accessible, albeit with a too narrow door, but was well fitted with safety features. The chef personally interacted with guests and food was well prepared and nicely presented. Buffets are offered for breakfast and dinner, with a live cooking station. A hotel car with transparent pricing, is available through the concierge. One needs a car to be able to visit hills stations and Dal Lake. The driver we had was informative and assisted us in negotiating prices eg with the shikara person, who wanted to fleece us for four times the correct fee. He prided himself on his care of us. The hotel provides airport pickups and drop offs, and the driver knows the slightly complicated departure routine.

Stayed in May 2023

Breakfast spread can be further improved to include more fruits, juices and hot items

Nicely located, about 4 kms from Dal Lake and all attractions. Super large size King rooms especially on 3rd floor: 3001, 3010,3011.

Stayed in April 2023

Location is quite remote and the buffet needs to be improvised on regular basis.

Clean and well maintained

Stayed in March 2023

the windows don’t open and no fan in the room which makes the room extremely claustrophobic.

Value for money to stay in Srinagar. Located away from the bustle of dal lake area but close enough by cab. rooms were clean and comfortable. staff was helpful.

Stayed in February 2023

the view from the windows overlooking a bit of urban waste and the food became a bit repetitive. it was okay not great.

staff was great, heating was really good and food quite alright.

Stayed in December 2022

over expensive

Stayed in March 2023

slightly away from the tourist attractions

nice property, warm and friendly staff good spread of breakfast

Stayed in January 2023