The breakfast spread was amazing and the staff was very good

Stayed in April 2024

The penalty for smoking in the room weren't mentioned earlier and they charged me with the room rent for the day + taxes which I paid obviously but not justified. HIGHLY DISAPPOINTED. Would not recommend the hotel to anyone.

We booked a presidential suite. So the room was definitely huge. Loved it. The breakfast was good. Went to the spa also. It was quite relaxing.

Stayed in May 2024

Entrance is somewhat less elegant

Well appointed rooms. Bar is very richly filled

Stayed in May 2024

Renovation ongoing, which means to real lobby. But the quality of the restaurants and gym/pool/spa easily makes up for it.

The room, the rooftop restaurant, the breakfast, the gym and the pool are really great. But what I found amazing is the service. Everyone from the concierges to the waiters at Aer (the amazing rooftop bar) go the extra mile to make sure you have a fantastic stay.

Stayed in May 2024

Non

Very good breakfast

Stayed in April 2024

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Very friendly and helpful staff. Delicious meals!!

Stayed in March 2024

Great location, good size rooms, very good food! we enjoyed our stay.

Stayed in March 2024

The room's WIFI is quite slow. While it is not unusable, I expected better from 5-Star hotel.

-All staff are very polite and welcoming; this includes housekeeper, lobby staff, luggage attendant, dinner staff, and airport shuttle driver. -The bed and bathroom are very comfortable to use. -Breakfasts are excellent, (great taste, just the right amount, and good variety). -I especially love the Hotel's WhatsApp chat, it is very convenience way to make any request; the Chat response staff is even able to give good sight-seeing recommendations when asked.

Stayed in March 2024

Excellent service. The manager Fagun Singh was fantastic, very helpful. Will visit again

Stayed in March 2024

Room, while large was poorly lit. The toilet, phone handset and the safe did not work, but were fixed promptly.

Location. The San:Qi restaurant

Stayed in March 2024

N/A

Customer service was exceptional. Especially guest relations, Sanket . Check in was made so easy after a long flight. The standard of the room was great and the cleaning staff excellent.

Stayed in March 2024

I loved the suite they upgraded me to.

Stayed in March 2024

Property bed is very small as they mentioned that king size bed but it was not like other 5star properties

Property food was excellent and the way they are presented matters a lot. Gym and spa staff were excellent as well as front desk staff were very helpful. Gym Senior trainer Mr pranay patil guided us properly for gym

Stayed in March 2024

A small lobby

Rooms, staff, and the roof!

Stayed in February 2024

None

Great service, staff went above and beyond to accommodate and help us. Really felt cared for.

Stayed in December 2023

breakfast was great but the other food was not as great

super nice, luxurious, and the staff is super responsive and meets your every need

Stayed in February 2024

Room very small

Great breakfast. Room was small not very spacious, not much of a lobby area. Aer bar is lovely.

Stayed in February 2024

The only thing we wished was a bit better was the water flow in the tub. It took well over half an hour if not more to get 2/3 of the way filled. Most tubs take 5 minutes or so but this was insanely slow. Temperature was fine but this was our only issue.

I've never stayed at a Four Seasons so wasn't sure what to expect, but the customer service, room size and finishes are impeccable. The staff was so friendly, helped answer any questions and were absolutely lovely people. The room was spacious and after 2 weeks on the road in India, the shower was a dream of hot water and amazing water pressure.

Stayed in January 2024

Noisy nearby marriage hall kept blasting music late into the night which caused issues in falling asleep but the staff helped move us to another room with little to no noise

Great attentive staff, helpful - food was amazing! Rooms were large and spacious

Stayed in February 2024

The breakfast restaurant is too small for a hotel of this size. We had to wait for a table in the morning.

We got upgraded to a newly renovated room and the room and bathroom were spectacular. The attention to detail was amazing. Very comfortable and luxurious. The staff were very polite and helpful. Everyone from the front door staff, reception, housekeeping, restaurant and rooftop bar. Good service all around. I'll stay here again next time I'm in Mumbai!

Stayed in February 2024

Location

Clean and tidy

Stayed in February 2024

Lovely big room with a great view but the interiors are a little tired and the food and drink very expensive.

Stayed in February 2024

Nothing

Best service ever! Chaity treated us like royalty! Amazing rooms with beautiful view. A true 5 star hotel! From now on, I will only stay in Four Seasons while visiting Mumbai!

Stayed in February 2024

FOOD QUALITY WAS ONLY AVERAGE HARD TO REACH RECEPTION BY PHONE FROM OUTSIDE THE HOTEL - PHONE NOT ANSWERED

SERVICE WAS EXCELLENT - STAFF COULD NOT HAVE BEEN MORE HELPFUL ACCOMODATION WAS EXCELLENT CONCIERGE WAS VERY GOOD ROOFTOP COCKTAIL BAR WAS EXCELLENT TOO

Stayed in February 2024