Off Western Express Highway Santacruz (E), Santacruz, 400055 Mumbai, India
#57 of 675 hotels in Mumbai
Guests' ChoiceBased on 1824 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
8.2
Facilities
8.3
Staff
8.5
Value for money
7.8
Free WiFi
7.9
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End of dialog contentReviewed: 16 January 2024
Eliud
KenyaOne of the wings in the apartment side
Space
Stayed in December 2023
Reviewed: 11 January 2024
Lian
AustraliaRoom wasn’t ready on time and was missing an extra bed that was ordered. Laundry here was extortionate.
The breakfast was great and the spa and pool facilities were excellent.
Stayed in January 2024
Reviewed: 9 January 2024
Sehaj
India“I messaged earlier to mention that during the hotel check-in, there were a large number of mosquitoes in the lobby. This made it extremely difficult to sit there comfortably."
Great atmosphere, really helpful staff
Stayed in January 2024
Reviewed: 7 January 2024
Daniel
IndiaMy room was initially de graded but after I complained my room was change to the one I booked. Also when I book in other hotels for 3 adults they give us extra bed but here in grand Hyatt the bed is not there, so basically 3 adults can’t stay in one room although you charge for it and allow booking.
Stayed in January 2024
Reviewed: 31 December 2023
Bader
KuwaitAll is okay 👍
Stayed in December 2023
Reviewed: 21 December 2023
Sharma
IndiaLavish dinner with live kitchen was really nice
Stayed in December 2023
Reviewed: 18 December 2023
Muna
United Arab EmiratesIt's not that I didn't like but I think the bathrooms need a renew from the tubes.
Everyone was helpful with a smile and went the extra mile.
Stayed in December 2023
Reviewed: 17 December 2023
K
IndiaGreat food , good service
Stayed in December 2023
Reviewed: 14 December 2023
Karun
IndiaNo kids area to play; even though it was a apartment it didn't have all the kitchen utensils;; pool was closed; food was spicy
Location
Stayed in December 2023
Reviewed: 13 December 2023
Benjaminsyiem
IndiaThe apartment rooms looked worn out. Wasn't clean and had problems with mosquito. Reception staff were slow and check in took time.
The breakfast and the choice of food. A great spread.
Stayed in November 2023
Reviewed: 4 December 2023
Shetty
IndiaStay and breakfast. Everything was good
Stayed in November 2023
Reviewed: 3 December 2023
Noel
United Arab EmiratesI have been to quite alot of 5 star hotel including Hyatt in other countries but I felt the Hyatt at Santacruz was upto the level of other Hyatt I have been to and for a matter of fact there are other 5 stars around the area near airport which beat Hyatt in terms to its room interiors and mattress comfort. Interiors seems quite outdated. I think need a minor uplift to their Interior look and feel.
The staff is very friendly and welcoming. The lobby is the only area which has the Hyatt Interiors feel.
Stayed in November 2023
Reviewed: 2 December 2023
Devarajen
MauritiusNot enough lift from driveway to lobby. Not ideal for wheel chair.
some repetition for b fast. generally good.
Stayed in November 2023
Reviewed: 29 November 2023
Ali
KuwaitThe inside ambiance
Stayed in November 2023
Reviewed: 25 November 2023
Roel
United Kingdomthere wasn’t a nice bar
the separate small breakfast area for the premium rooms was lovely and a good way to start the day. the spa area and pool were also very enjoyable.
Stayed in October 2023
Reviewed: 23 November 2023
Hitesh
AustraliaAll hotels have free Wifi. Hyatt does but if you want to watch videos etc then you have to upgrade and pay for it. Was not expensive but that is not the point. This you would expect would be a standard offering. If you like the hustle and bustle of Mumbai then not the best location - when you go out of the hotel then to get anywhere you need a ride as there is not much in the immediate area (no shops/ vendors etc)
For a premium hotel it had all you could expect. Bonus was a personal drive to the airport when leaving which was not expected.. Rooms were large and facilities excellent. Restaurants are very good. I liked that it was away from the hustle and bustle of Mumbai too.
Stayed in November 2023
Reviewed: 21 November 2023
Matthew
United Kingdomroom service menu too expensive compared to similar hotels we stayed at
all good
Stayed in October 2023
Reviewed: 9 November 2023
Arijit
United KingdomThe room decor was a little dated and no central light switch which meant turning on and turning off a multitude of lights individually.
Very close to the airport and BKC which in Mumbai is a big plus considering traffic. The staff were excellent and very helpful. The room was spacious and clean and the food was good.
Stayed in October 2023
Reviewed: 4 November 2023
Raghu
IndiaCheck inn. Horrible.
Stayed in November 2023
Reviewed: 24 October 2023
Cowas
United Arab EmiratesThe bed-sheets looked over-usd and old.
Quick check-in process.
Stayed in October 2023
Reviewed: 22 October 2023
Alichia
Saudi ArabiaThere is no bar at the pool. Little no no service at the pool
Breakfast and dinner was great. Service excellent
Stayed in October 2023
Reviewed: 15 October 2023
Konina
IndiaSlow service at coffee shop and very slow at the reception while processing.
Good staff. Nice restaurants.
Stayed in September 2023
Reviewed: 13 October 2023
Ewa
PolandSerious mix up during check out. We were informed that we need to pay extra 3000k rupee and were shown payments that were simply not ours. In the end more experienced employee came: Priyanka and she sorted the whole issue but not a nice think especially when you are speeding to the airport.
Spacious and comfortable hotel not far from the airport. Excellent food. We had all the meals in East51 buffet and they were amazing. Clean and convenient room, beautiful pool area.
Stayed in October 2023
Reviewed: 10 October 2023
Chan
MalaysiaStaff
Stayed in October 2023
Reviewed: 6 October 2023
Smonsters
IndiaBathroom door had no lock! Sound proofing of the room can be improved
Very helpful reception staff. And especially Irfan! He fulfilled our unique request Adequate breakfast spread. Helpful assistance Good housekeeping Room service was also good
Stayed in October 2023
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