Reception is not professional. He deducted double amount in check in time. When I told him it’s double then canceled transaction so I need to wait for 2 weeks to get it back : (

Almost eve thing is good except reception

Stayed in May 2024

Everything right from the hospitality to the food was excellent! Thoroughly enjoyed my stay. It's my favourite staycation place.

Stayed in May 2024

Nothing

Awesome breakfast

Stayed in May 2024

Nothing

Breakfast is excellent and good ,

Stayed in April 2024

The breakfast spread is amazing

Stayed in April 2024

The Granduer Structure, excellent hospitality and a very elaborate Buffet Breakfast. Above all the staff are very well behaved and very friendly.

Stayed in April 2024

Check in process

Big room

Stayed in April 2024

I recently gifted a stay at ITC Sonar Bangla to my newly married brother, hoping to offer a memorable experience. Unfortunately, upon arrival, there was a disheartening mix-up as his reservation was not under his name, despite my pre-arrangements with the hotel to ensure a seamless check-in process. The challenge was further exacerbated by the difficulty in reaching the hotel via phone, with repeated unsuccessful attempts from both the UK and Kolkata. Regrettably, the interaction with Veronica from the Welcome Assistance team was marred by rudeness and lack of politeness, which added to the overall disappointment of the situation. However, a silver lining emerged in the form of Mohit from the accommodation team, who displayed a helpful and proactive attitude in attempting to rectify the reservation issue. While the initial experience was marred by miscommunication and unresponsive service, the positive efforts of Mohit in addressing the situation highlighted a glimmer of good service within the establishment. Moving forward, improved communication channels and consistent customer service standards may enhance the overall guest experience at ITC Sonar Bangla.

I recently gifted a stay at ITC Sonar Bangla to my newly married brother, hoping to offer a memorable experience. Unfortunately, upon arrival, there was a disheartening mix-up as his reservation was not under his name, despite my pre-arrangements with the hotel to ensure a seamless check-in process. The challenge was further exacerbated by the difficulty in reaching the hotel via phone, with repeated unsuccessful attempts from both the UK and Kolkata. Regrettably, the interaction with Veronica from the Welcome Assistance team was marred by rudeness and lack of politeness, which added to the overall disappointment of the situation. However, a silver lining emerged in the form of Mohit from the accommodation team, who displayed a helpful and proactive attitude in attempting to rectify the reservation issue. While the initial experience was marred by miscommunication and unresponsive service, the positive efforts of Mohit in addressing the situation highlighted a glimmer of good service within the establishment. Moving forward, improved communication channels and consistent customer service standards may enhance the overall guest experience at ITC Sonar Bangla.

Stayed in April 2024

Location

Amenities

Stayed in March 2024

Nothing I simply loved the property

Everything about the property was exceptional… specially the staff was sooo sweet and helpful.

Stayed in April 2024

Room

Stayed in April 2024

The check in process takes too long

Amenities food comfort location and view

Stayed in April 2024

The front desk and concierge service can be improved.

It’s exquisite, classy and very well appointed. It’s pure understated luxury. The staff at the Grand Pavilion were great and Sneha surely deserves special mention for her heart warming hospitality and care.

Stayed in April 2024

Top Hotel with a very nice pool,all the staffs went above and beyond to make my stay comfortsble especially Habiba at the Reception, Amit with the luggages, partho house keeping and Gautam at the pool. i will definately be back when in Kolkata

Stayed in April 2024

I have been staying at ITC for the past 10 years. There's nothing that I would change.

Goutam is an excellent concierge

Stayed in April 2024

Room bar empty not even cold water price is very high

Clean

Stayed in April 2024

Everything was perfect.

Excellent spread of breakfast.

Stayed in April 2024

Breakfast not more no spicy food

Stayed in March 2024

Nothing

The hotel has an incredibly impressive presence. The staff, location , room & amenities were all world class

Stayed in April 2024

I really enjoyed my stay at the Itc Royal Bengal ,all the Staffs were very hospitable. Service was Top notchi will definately reccomend this Hotel to anyone visiting Kolkata

Stayed in March 2024

The coffee at breakfast could take a while to arrive!! Although, it's often the first thing many guests want!

Excellent breakfast. Extensive selection.

Stayed in March 2024

The information desk at reception could have been better

Amenities and room.

Stayed in March 2024

Ambience

Stayed in March 2024

Some of the guests, they were very rude and obnoxious to the staff. I just found that disrespectful and disgusting.

Everything - clean, professional, spectacular views and superb service throughout the Hotel.

Stayed in March 2024