Bathroom was far too old and never felt clean. More powerpoints in the room would have been appreciated

Location was in my case irrelevant as traveled with a small private group by bus. Good, fresh food but staff had difficulty catering for a group

Stayed in March 2024

There was dust all around the room. The cleaning is something this room misses in all aspects. But the worse thing was the AC . A rotten smell woke me up in the middle of the night. Next morning realized that it was the AC. It was horrible. It was old And full of humidity. Bad experience .

Bed was ok.

Stayed in March 2024

There is no lift in one portion of the building.

Service

Stayed in February 2024

Location is comfortable, Breakfast not offered by Hotel, Lunch was ok

Stayed in January 2024

Same everyday

Same everyday

Stayed in January 2024

Bathroom fittings are horrible Gates are jammed and old seems like never maintained Kettle are old and full of junk they never clean it Beds chairs are very dirty No night light in the room

Location is perfect

Stayed in January 2024

Bathrooms were not maintained , Heaters were not working, Poor service.

Size of room and the location near Prem Mandir was Good.

Stayed in January 2024

They need some staff training. They have to refurbish some of the rooms, and the dining area also needs a renewal of the menus. In the dining area, it's necessary to realign some art pieces near the AC. The fans and AC units need cleaning. It's advised to avoid fixing the area when guests are present in the room, hall, and dining area. Maintenance was ongoing, and there was hammering in the dining hall gate while we were still in the dining area. The electrical panels need to be repositioned, as they are currently too unclean. Additionally, they require attention and should be cleaned. Lower the position of the electric switches is crucial in dining hall. They write orders on hand they should use a notepad. When the Serve the food they just put spoon on the table. When they serve water they said RO water. I think they are trying to being impoverish They are in the hurry for the bill. Horticulture needs to update. There is a highchair for babies inside dining area but it’s just only one. They should put a sign about cleaning times. They should answer more gently when someone call them from the room. Work on tone is needed. Mouth refreshments on the dining area were moist .

I appreciate the abundance of plants on the property, but I've noticed they lack vibrant green color, and some are decaying, losing their original shape.

Stayed in January 2024

Restaurant and it's staff

Location

Stayed in January 2024

They could have provided us better rooms with balconies and also a cot to sleep. Though we paid for 3guests one of us was given a bed on the floor and no cot was provided.

Location was great and food was good.

Stayed in January 2024

No hot water, kettle broken. Heater don't work. Freezing cold rooms. Unkept

Location only. Everything else was awful.

Stayed in December 2023

breakfast not included per rate.

Stayed in December 2023

Some Small seepage patch on wall

The location

Stayed in December 2023

Facilities were poor. No hot water. When asked for extra blankets they were asking for extra chargers. Especially in winter.

Location and staff was good. Food was good. Cleanliness in the room and in the dining room can be improved.

Stayed in December 2023

The room seen in picture is different and actual condition is different. old furniture with Bathroom fittings.

the food and the staff behavior is good.

Stayed in December 2023

Facilities were dirty. Cigarette buds under the bathroom sink, hair and dust on surfaces. Cleaning service needs better training Towels were not washed properly and have soap in them. Staff is under supported to deliver. Payment methods are not efficient. Card machines were not working and reception did not have change to give back.

The location and staff’s friendliness and willingness to help.

Stayed in November 2023

Breakfast buffet spread was limited

Stayed in November 2023

Cleanliness. Linen, geyser. There is no minibar. Noise from other residents and kids.

Location is excellent.

Stayed in November 2022

I request them to change glasses present in room should be changed of good quality and towels have smell a lot. Please take care of these things

Staff is cooperative humble and soft in nature. Executive room is neat and clean and spacious Bathroom is very much neat and clean. Facilities are good in whole worth stay.

Stayed in September 2022

Toilet was not clean

Location

Stayed in March 2022

The stay was very comfortable, the rooms were cozy and clean. Nice place to stay with family and friends!

Stayed in February 2024

Internet, blocking own my mobile data .

There was No WiFi working in side the room, neither Mobile data some one blocked. Should be, must and very very essential, but the Manager not bothered.

Stayed in February 2024

TRAVELLERS BE AWARE! DON'T GO BY THE PICTURES OR FACILITIES ADVERTISED.

:( WORST EVER experience in my life. The room was small, dirty, smelly, fungus infested . It did not provide the facilities it promised in their website like Safety locker, Mini refrigerator, clean towels good beds, wifi, ..... I have been using Booking.com for all my hotel bookings for more than 14 years and this is the first time I encountered such a bad hotel for such a high price. I had booked 2 rooms and they were not cleaned through out our stay. The bath towels were stained and dirty. The bathroom was stinking and dirty. The bed and pillows were as hard as rock. The WI-Fi was not working and we were using our data through out our stay. Only one electric point was found in the room and for charging electronic gadgets there was not even a side table to keep the phones or laptops while charging and so I kept them on the floor in a narrow space. Room had fungus on the walls. I complained multiple times but no response as the reception collected the total money for our stay when we checked in even before we saw the rooms. I paid a whopping Rs 31,067/- for 3 days for 2 rooms and the promised facilities as advertised like Safety locker, Mini refrigerator, etc were not even provided. This hotel stay ruined my pilgrimage trip to Vrndhavan and the experience. Booking.com, please don't have hotels like this on your list. This experience has made me to decrease my trust on booking.com.

Stayed in January 2024

Restaurant: It's expensive and tasteless food ! We ordered Chholey and stuffed Kulche, the chholey were half cooked. Ordered for room service for breakfast, order din't reach for half an hr, had to go to the restaurant to have it.

Only the location.

Stayed in January 2024