Construction work.at night.disturbed sleep

Stayed in April 2024

Nothing that I can point a finger on...it was good

Staff was very courteous and helpful... location wasn't great in terms of traffic but overall I would recommend it for sure!

Stayed in March 2024

The location was great as a stop over & near to the airport. I was travelling on my own. The staff were so helpful & friendly. Would recommend this hotel.

Stayed in March 2024

quality of food

friendly staff

Stayed in February 2024

Nothing

Upgrade was fine, nice room, very spacious

Stayed in March 2024

Location nearby. View from room

Convinience

Stayed in February 2024

After I reached hotel at 1am, the staff at the reception told me there are no rooms and we will transfer you to another hotel. The situation escalated as they had zero empathy and told me they couldn't charge my card so the booking was cancelled. However it was not the case, as I had not received any intimation about the same from booking.com further after probing they should as It's international numbers of your we couldn't call you. After speaking to GM, they managed to get a room in 10mins. But struggled after long flight for almost an hour to get room

Stayed in January 2024

Cot was not confortable and very small. Bed quality wasn't good too.

Stayed in January 2024

the bar shuts early??????

good service and breakfast spread

Stayed in January 2024

Lack of information about hotel facilities

Good breakfast good time

Stayed in February 2024

Location tagging on Google maps was incorrect. Lemon Tree should resolve this issue as it impacts the customer experience during the stay. Faced lot of inconvenience on my 2 days of stay whenever I booked a cab. The cab would show 2 mins away but it took 30 mins for me to book a cab. Either the cab driver or you will have to cancel since the cab will not reach on time. The rates were quite on a higher side if i compare with the services offered by other 5 star properties. So though the ambience and other services during your stay inside the property might be fine but the rates were much on a higher side vs the value offered.

Rooms, Ambience and breakfast was good

Stayed in February 2024

After booking my breakfast online and for which I had paid. Normally it’s complimentary in other hotels….The staff was asking me to go to restaurant on which I had requested to get it in my room due to shortage of time, but Couldn’t get any positive reply.

It was good.

Stayed in February 2024

Staff was not very responsive. Rating given in booking.com is 5 star but it is not 5 star hotel.

Location is good room was also OK.

Stayed in January 2024

Rooms are not sound proof. You can here the people walking in the corridor and furniture movement noise from adjoining rooms. Also the pillows are old and not comfortable.

Good staff

Stayed in January 2024

Little overpriced compared to other hotels nearby and the amenities provided. However a good stay to consider.

Perfect location for transit.

Stayed in January 2024

Long time to check in

Stayed in December 2023

Price

Cleanliness

Stayed in December 2023

I didnt like the cleanliness of room. I checked in the room no. 530. The bed sheets were not changed, the previous guests might have used it. Also the bathroom had water marks everywhere. I am not staying in some lodge, its not accepted from Lemon Tree and when you are paying such a high price. It doesnt matter to me, whether its peak season or off season, Or they should say we are sold out. Dont offer the room with soiled bed sheets and not properly cleaned washrooms. Also the staff behavious and training is very poor. After I highlighted the incident no one senior from the team tried to contact with me to discuss and listen to the problem, I had to ask for the duty manager then I was connected with her. Then she changed my room. Once I was waiting for the elevator at the lobby. Tires and exhausted, it doesnt matter whether I was tired or not but still. The elevator arrived and the hotel staff arrived later than I was waiting there and entered the elevator and did not even have the courtesy to ask or wait for me, he close the door and went to his floor. Its basic courtesy and manners in Hotel industry that you ask the guests politely. Even the service by the Citrus cafe staff and team was very very poor. Disappointing. Also I called and spoke to the reception that I will be checking out in 30 minutes please keep my Invoice ready, still the invoice with supportings was not kept ready. I had to wait for 30 minutes. What is the use of me calling then? The training and grooming of the staff was mediocre. The managers also needs to learn where they are working, they are not working in Raju Lodge, Mahesh Lodge or Rajesh Lodge? its a 3/4 star hotel.

I stayed for 4 nights. What I noticed is that the breakfast buffet has good options. The room service was super fast. I ordered food and the food was delivered within 15 minutes, which was very fast and quick, that is what I like the most about the property.

Stayed in October 2023

Bed linen, room quality & quality of room supplies. Nothing was premium, just ordinary

I liked the staff’s behaviour

Stayed in September 2023

Wifi was not ready at the time of the check in. I had to wait for a couple of hours.

Cleanliness. Proximity with airport and restaurants nearby.

Stayed in June 2023

Nothing

Location

Stayed in May 2023

Ironing a shirt at ₹285, feel like too high!!

Stayed in May 2023

Noise around the place

The room was slightly noisy .. cleaning need improvement too

Stayed in April 2023

The location is not there on the maps, and I had to literally search around for it. finally located with the help of reception staff. I was billed taxes extra in addition to the booking .com price, don't think that was mentioned when the booking was done

Breakfast spread was good, location was also close to Mumbai International airport, Friendly staff at reception and the restaurant.

Stayed in May 2023