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  5. Reviews of Hotel Metro Palace

Reviews of Hotel Metro Palace 3 stars

355, Ram Das Nayak Road, Bandra West, Bandra, 400050 Mumbai, India

#385 of 681 hotels in Mumbai

Guests' Choice

Review score

Based on 81 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.6

  • Location

    8.4

  • Facilities

    6.3

  • Staff

    7.5

  • Value for money

    6.2

  • Free WiFi

    4.6

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Showing 1 – 25

  • Reviewed: 13 May 2024

    6.0
    Central location is terrific but amenities non-existant. Brilliant and helpful staff.
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    I upgraded to a suite, which gave more space but no window. The balcony was behind a solid door but was the size of a desk and had an awning bolted to it, interrupting what little view there was.

    There was no in-house catering though I did manage to order a tea on room service. The bottle of Soda Water had to be paid in advance and came from outside. The location in central Bandra would have been great had there not been roadworks.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Service

    Only location.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Good ..simple location
    • Business trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No restaurant

    Location Nice staff

    Stayed in April 2024

  • Reviewed: 17 November 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is more convenient, near to Airport, Food outlets are very close to Hotel

    Stayed in October 2022

  • Reviewed: 9 November 2022

    5.0
    only stayed there because it was so close to everything on Hill Rd.
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The rooms were small, the bathroom was cramped the shower was open making everything wet.

    The rooms look nothing like the picture.The whole place needs to be remodeled.

    Stayed in November 2022

  • Reviewed: 15 October 2022

    7.0
    Pleasant stay
    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff had to be reminded repeatedly to get the room cleaned

    Excellent location,

    Stayed in October 2022

  • Reviewed: 14 August 2022

    5.0
    Passable
    • Leisure trip
    • Group
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room furnishings can do with an upgrade.

    Stayed in August 2022

  • Reviewed: 26 May 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A/c wasn’t working post 1am till morning 10 am

    Stayed in April 2022

  • Reviewed: 21 May 2022

    7.0
    my stay was comfortable and peaceful
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 1 night

    everything was fine

    breakfast was delicious and exotic

    Stayed in April 2022

  • Reviewed: 16 May 2022

    7.0
    Overall good place to stay
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the shower and TV.

    Best location in bandra to stay. Market, mall, and band stand near by hotel.

    Stayed in May 2022

  • Reviewed: 4 May 2022

    5.0
    Great location for short stay, though the area is quite busy and noisy.
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 3 nights

    Rooms are a bit small and a dusty. The hotel feels a bit old fashioned, though the staff were very helpful.

    Good location, close to key areas within Bandra. Lots of food options available nearby.

    Stayed in April 2022

  • Reviewed: 13 April 2022

    6.0
    Was ok but bathroom and it’s shower was very poor
    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Stinky smell all time from bathroom

    Stayed in April 2022

  • Reviewed: 12 April 2022

    5.0
    Not very nice
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everyrhing

    Did not eat breakfast, staff were great, bedding, pillows especially need to be clean, and updated, furniture broken, old, bathroom grotty and shower needs fixing, I used my own bedding including a pillow protector as the pillows were dirty, the place is in a fantastic location and could be a 3 star at least but for lack of investment in upgrading it, so this is the 3rd time I have stayed there in 7 yrs and this was the worst so I will not be stopping this Yr as for a bit more I can book into a nice clean hotel instead, this should not reflect on the staff who work there because they are nice people but on the owners of the hotel

    Stayed in April 2022

  • Reviewed: 13 March 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good polite staff who were proactive and helpful.

    Stayed in March 2022

  • Reviewed: 20 December 2021

    5.0
    Passable
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beds small and hard ac but working there is space to park but we waste 700 on parking just opp

    Location

    Stayed in November 2021

  • Reviewed: 8 April 2024

    4.0
    Most disappointing hotel experience
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We checked in later then our arrival time due to my leg injury and when we reached the hotel they had not checked the room before they give us the keys as soon as we entered the elevator it was full with mosquitoes and whe we entered my room it had so many mosquitoes in it too , we had to call the manager up tell them to change our room but the same issue hotel is full with mosquitoes and the staff see this as a normal situation nothing to worry when we complaint it was shocking to hear one of them give us lame excuse that the hotel is located near some sewage area due to that they cannot control this mosquitoes, When I shouted at them that il leave if this is the excuse they got some insect killers essential and electric bats so this is my room for 3nights I ask am here to rest or kill mosquitoes, the housekeeping clear the room fill of mosquitoes n finally we had no choice but settle in for that night , another thing in the room was the washroom water for the toilet washer has all rusted water which gave us another shocking experience only the shower n sink water was clean so we had to use that only. They charge me so high for per night and no proper service they staff should me attitude cause when we came, we were upset from the room and them for making me wait for another clean room with my broken leg😞

    They put on clean sheets every morning atlest thank God for that without asking they did it other then that....it was really disappointing 😞

    Stayed in April 2024

  • Reviewed: 21 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Check out time was too early

    Staff was friendly and the location was excellent

    Stayed in February 2024

  • Reviewed: 3 February 2024

    2.0
    Would not recommend this place for international travelers due to lack of basic amenities
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    When accepting international travelers the hotel lacked the means to accept international credit cards. After a long flight I was told to go out and withdraw cash for them. Totally unacceptable when all businesses around were accepting international credit cards. Hot Water in the shower was not up to the mark was lukewarm at best. Lot of mosquitos in the room. Staff was friendly but the lack of basic amenities for the price being charged to international travelers wasn’t good enough.

    Location

    Stayed in February 2024

  • Reviewed: 26 December 2023

    9.0
    It was good experience to stay
    • Business trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not available

    Location

    Stayed in December 2023

  • Reviewed: 20 December 2023

    1.0
    Not looking ok as per description. At all !! Scam!!!
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights

    Not acceptable. The hotel rooms proposed to us are NOT as per the website description: 1. On pretending upgrading us, the hotel prioposed us a "suite" without any single window, looking like a cave or kellar 2. asking for a decent room the only one proposed was just over a bar terrace, noisy like hell, matress as hard as bricks, ugly smell of naphtaline in both rooms, open the terrace you'll invaded by mosquitoes, dust on your feet asap you walk, need to ask 3 times to have towels been delivered. We paid 7,500 INR per night, what a shame for such crap!! Not slept at all the first night, dizzy and sick because of the naphtaline smell we had no choice to shorten our stay.

    NOTHING. The bed sheets seems to be clean such as the towels. the aircon was working.

    Stayed in December 2023

  • Reviewed: 14 November 2023

    3.0
    The overall stay is not satisfactory
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Furniture and bathroom

    The rooms are OK but there are lot of loopholes Each room has different furniture and I got a room with less furniture. Table is small even for 2 persons to eat. They provided small geyser which emulated hot water for 5min. Spying is there in the rooms and there is no privacy. No restaurant in the hotel. The only positive thing is the location

    Stayed in November 2023

  • Reviewed: 26 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There was no pool but we saw pool photos and booked it because of the pool

    Room was big and comfy

    Stayed in October 2023

  • Reviewed: 22 October 2023

    3.0
    very bad rude reservation staff
    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 2 nights

    They way they cheat

    Stayed in October 2023

  • Reviewed: 3 October 2023

    9.0
    Good
    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Very good service Good location

    Stayed in October 2023

Showing 1 – 25

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