location - proximity to the arrival & departure halls

Stayed in April 2024

Bedsheets, pillows, and bed quilt had not been changed after previous guest. I called reception who sent for the cleaning staff, but it took them almost an hour to come and change. New sheets and quilt were also not perfectly clean so I requested another pair. Finally the 3rd ones were clean enough to use. The cleaning staff was patient and didn't complain. The Niranta bespoke water bottles provided in the rooms were free of charge and were sealed with a sticker only. I didn't take the risk to try this water , as it didn't have any certification or origin information. Couldnt connect to their wifi.

Very convenient to reach the departure or arrival floors. Comfortable room with many TV channel options, nice bathroom and shower. Service minded staff Security guards outside

Stayed in May 2024

Very conviniently located.

Stayed in May 2024

There were no Windows in the room. Otherwise all other things were good

The location of hotel at the airport is excellent and very convenient.

Stayed in April 2024

First room, bathroom leaking from ceiling, had to change rooms.

Location is ideal

Stayed in April 2024

It was not clean, could clearly see dirty carpet& inside the rooms could see lot of dust. The mini refrigerator was not working but the staff was kind & offered to put my fruits in their kitchen fridge.

Breakfast was the only good thing. When i arrived with my mom ( who needed wheelchair assistance) they were unhelpful and asked me to contact Bats team directly . The next day when staff changed Teena was helpful and arranged for wheelchair to go to the airport , before that i was struggling to contact airport, airlines and bats service team with no help from anywhere. For the price that i paid for few hours of stay, you expect some comfort and ease, which i didn’t find in this hotel.

Stayed in May 2024

There’s no window in the room at all, there was a bit of food from the prior guests on the bathroom floor, in the morning the lights in the bedroom didn’t work and my phone hadn’t charged so something happened with the power, the breakfast was pretty average

In the airport as promised, the aquarium was cool

Stayed in May 2024

The front desk staff were not responsive to calls or messages prior to check in . It seemed that they were short staffed .

The comfortable bed and the clean room and bathroom

Stayed in April 2024

Delayed check in

Located inside Airport

Stayed in March 2024

For the price, the rooms could have been slightly bigger. So I wouldn't say its value for money. I cannot fault it for anything else.

Located at level 1 P4 of terminal 2, its very convenient to access from the international terminal. No need to leave the terminal building. The rooms are however quite compact. Basic facilities in the room but functional.

Stayed in April 2024

Holes in bedding, we have stayed here before and there were holes then and same now. 3 pillows for 2 people so I asked for another which never came. Air con comes on in noisy blasts throughout the night which doesn’t aid a peaceful nights sleep before an early morning flight which was the whole point of booking it.

Location is perfect for travel to or from Mumbai international airport. Bed was comfortable, room size just right.

Stayed in April 2024

Location and Room Hygine

The location is perfect

Stayed in April 2024

The cleaning carpets dirty Water kettle rusted

Location

Stayed in April 2024

Location.

Stayed in March 2024

You can not have car drop at door step of hotel. You can hear sound from corridor so not well sound proof. Lsck pf coordination between shift staff. We ordered Airport Portal service in the evening and morning staff did not know about it when Portal service did not come. Not really value for money.

Close to Airport.

Stayed in March 2024

despite several reminders from my side, nobody came to give me a TV remote control. Impossible to watch TV

Stayed in March 2024

When the booking was done it was mentioned it is for 2 adults and 2 kids aged 16 & 9years .. upon asking for extra bed i was asked to pay the charges of 2500+ taxes ..which was not good as same was not mentioned anywhere while booking was done.

Location

Stayed in April 2024

Not ideal to have a room without windows but understandable I guess. One major issue is that I was allowed to book BEFORE I knew that you have to be going to or from T2 at Mumbai airport - and it's not always that easy to know whether you are doing that. I would have liked much clearer upfront statements to that effect so that I could have found out before booking.

Fantastically convenient place to stay when transiting through terminal 2. Excellent customer service, decent food, and quiet stay in a comfortable bed.

Stayed in March 2024

Very good service from Mahesh!

Stayed in March 2024

The beds are very small! We booked the room for 2 adults and 2 kids (but not small anymore), but the beds in the room were only about 1,3m wide, which is not enough in case you have 2 beds like this for 4 people.

Nothing special, breakfast looks like an aiport lunch.

Stayed in March 2024

Room was not worth as per the cost .

Property was good accessible & very easy to reach from arrival terminals.

Stayed in March 2024

Mosquito in restaurant and in the room. Rooms are not sound proof. It was quite noisy at night.

Location and service of staff members

Stayed in March 2024

The walls seem to be very thin, so you hear everything from outside, even from other bedrooms (babies crying, man speaking on the phone, showers, corridor, etc.) Also the check-in should be faster (took long time) because if i pay 110 dollars and only have 4 hs to be there, i don't want to lose one single minute.

The arrival location, the beds.

Stayed in March 2024

The air conditioning not working properly

Location

Stayed in March 2024