Civil Lines, 122001 Gurgaon, India
#308 of 384 hotels in Gurgaon
Guests' ChoiceBased on 241 hotel reviews
5.3Cleanliness
6.0
Comfort
5.8
Location
6.0
Facilities
5.5
Staff
6.5
Value for money
5.5
Free WiFi
6.2
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End of dialog contentReviewed: 30 March 2024
Amit
IndiaAlthough , a double bed room was booked , but they charged separately 1500rs extra on checking in stating that the booked amount was for single person... if I'm paying for an entire room with a 2 bed capacity, why should hotel charge me extra??
Stayed in March 2024
Reviewed: 24 February 2024
Vaishali
IndiaThe rooms were not heated
The amenities were not kept as per the no. Of pax. The property needed maintenance
Stayed in January 2024
Reviewed: 12 January 2024
Sathish
IndiaNo hot water in bathroom
Neatness
Stayed in January 2024
Reviewed: 6 January 2024
Deepak
Canada- Staff wasn't friendly - Staff wasn't responding on time - Internet didn't work - Hotel staff wasn't eager for the feedback
Cleaniness if the room
Stayed in January 2024
Reviewed: 29 December 2023
Thakur
IndiaFront office staffs need training as they were not at all anticipative. Night shift supervisor was either sleeping or drunk on shift, attending the guest without name tag. The rate was quite higher as comparison to the service which they have provided. Didn't expect this from a brand like Radisson. Linen used in the room including bedsheets and towels need to be changed as they were quite old, looked dirty.
Room service was quite good, food was good too. Even coffee shop staff was quite professional.
Stayed in December 2023
Reviewed: 22 December 2023
Ramachandra
IndiaPoor maintenance.
Stayed in December 2023
Reviewed: 2 December 2023
Ranvijay
Indianon smoking rooms.
Stayed in November 2023
Reviewed: 22 October 2023
Anupam
Germany1.) Advertised as Radisson but QUALITY NOT at same level as other Radisson property -as its actually managed by Sarovar group. Furniture are old and not maintained. Room walls were damped, toilet switchboard was broken and dirty/rusty mirror frame, stain on lamp, etc. Feels like slightly better than OYO rooms but Not at all Radisson experience, 2.) Reception Staff miss-informed at time of checkin saying the property is Radisson (but only on paper, however really managed by Sarovar groups) - i was doubleful at the time of checkin due to the poor maintenance of decoration and furniture in common area.
1.) Big room. 2.) Staff gave premium front facing room when i complained previous room had damp walls and i was allergic.
Stayed in October 2023
Reviewed: 22 October 2023
Ankur
IndiaOld property, Need much maintenance work
Peaceful
Stayed in October 2023
Reviewed: 5 October 2023
Sunil
IndiaLocation bad staff unfriendly old property bathroom fittings are not working properly old towels God knows how long they are in use no proper toiletries...they should not use Radisson Blue brand that may be the reason it's getting booking...very bad
Breakfast spread
Stayed in October 2023
Reviewed: 8 September 2023
Md
BangladeshDirty room appliances
Service isn't good enough
Stayed in September 2023
Reviewed: 28 July 2023
Khanna
IndiaFacility
Not so good
Stayed in July 2023
Reviewed: 16 July 2023
Eva
Indiathe washrooms weren’t clean, over all property wasn’t maintained, breakfast was bad, unhygienic, services weren’t maintained and managed. Overall, property was dirty and not worth it. the management working at the reception wasn’t welcoming but otherwise room service was good
probably it was a lot more quiet for a 4 star in gurgaon
Stayed in July 2023
Reviewed: 26 June 2023
Singh
IndiaROOMS WERE NOT MAINTAINED WELL, MIRRORS WERE NOT GOOD, STAFF WAS NON COOPERATIVE,
Stayed in June 2023
Reviewed: 24 June 2023
Nirali
Indiabasic items were not available in the restaurant even though mentioned in the menu. How can something like Boondi Raita not be available?
Liked the spacious room
Stayed in June 2023
Reviewed: 18 June 2023
Sharma
IndiaStaff service
Room
Stayed in June 2023
Reviewed: 18 June 2023
Gupta
IndiaAC not working. Room was not clean.
Basic facilities. Staff was helpful
Stayed in June 2023
Reviewed: 15 June 2023
Shubhangi
IndiaDental Kit, Slippers , Bath robe Nothing was provided. Breakfast was ok ok. AC cooling was also not that enough.
It was clean.
Stayed in June 2023
Reviewed: 11 June 2023
Rajesh
IndiaThe bed mattress should be single piece for double bed. Two different pieces of mattress for a double bed room is not compatible for couples.
Breakfast and food quality was very nice.
Stayed in May 2023
Reviewed: 15 May 2023
Mehak
IndiaWhat was shown in the picture the hotel wasn't like that. The room didn't have a refrigerator and were not served cold water bottles in middle of May Afternoon. I had to request a lot to get them to provide me with ice. Room was okay but not according to the price. Its a good property if u are staying just for the sake of it. But it isn't meant for staycation. The staff was really nice though. Also, the food was terrible we were served cold food for some reason.
The staff was good n friendly. Check in n check out was easy.
Stayed in May 2023
Reviewed: 23 April 2023
Sanjay
IndiaExtra mattress given by the hotel. Worst quality mattress. Very Very Hard & totally uncomfortable.
Stayed in March 2023
Reviewed: 26 February 2023
Vaibhav
Indiait needs a make over
the single occupancy rooms need maintainence
Stayed in February 2023
Reviewed: 12 November 2022
Raj
IndiaFood quality is not upto the mark. Cleaning is also not proper. Parking is pathetic
Location
Stayed in November 2022
Reviewed: 11 November 2022
Ankit
IndiaSeepage in room , wardrobe was broken
Stayed in November 2022
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