The room was nice and chilled and smelt fresh with the ac on, but once the ac was put off there was a kind of mild stench of the drain in the room so we had to turn on the ac again and make do with the covers on. Sad u dont have a good stock of different teas for the room. Every hotel has Assam tea (which happens to be our favourite too) but unfortunately not available here. I think it is an exceptional tea and should b available at all times. A good Indian tea to wake up to. The breakfast setup is quite awkward and disorganised or shud I say mismanaged. Chefs were arguing with the waiters and hampering the service. Too many service staff but badly . Managers are not meant to only speak to guests but also organise and streamline effective service. Staff in the kitchen were quite slow and even the executive chef was cooking instead of getting staff organised.

The room was well appointed, comfortable beds, early check in was much appreciated. Very good vienoisserie at the breakfast.

Stayed in November 2022

location and courtesy staff

Stayed in December 2022

1) Amex was not accepted as a form of payment. Forcing me to use another card that charged me a 5% foreign transaction fee. 2) Bell desk didn't bring my luggage to the room despite several reminders and I had to go pick it up myself. They apologized but it could have been easier to just decline bell desk service in the first place, instead of making a promise they couldn't keep. 3) Not much you can do about it, but the location is very inconvenient for someone traveling to Himachal from down south, reaching the hotel is an additional 30+ minutes detour. We were coming from Delhi and could have done with not having to spend additional 30 min reaching the location.

Professional and friendly staff, cleanliness and responsive front desk.

Stayed in December 2022

all was good.

the check in procedure was very quick and efficient. check in staff Baljit was friendly and personably shied us the room and facilities. Breakfast was excellent and we recommended all to stay.

Stayed in November 2022

1. the staff at reception could be better trained. at check-in and the next day we were told two different things about breakfast options by the reception staff. they weren't helpful at all in finding the right options for us. 2. room keys kept getting deactivated. had to reactivate three times in a 5 day stay. 3. the room wasn't thoroughly cleaned at check-in however this was promptly remedied once I pointed it out.

Good location, very comfortable beds, spacious rooms and bathrooms, courtious and friendly staff at the enterance and valet. A good quality Hyatt experience.

Stayed in November 2022

Beautiful room with amazing view...Booked hotel for two days ...Shalu at reception was nice..Breakfast layout was exceptionally good . Check in ,check out was smooth ...would surely like to book again...

Stayed in November 2022

spa was closed

location

Stayed in November 2022

Team members is excellent and the hospitality is amazing. Good Comfortable stay , neat and clean property.

Stayed in October 2022

Loved the decor, ambience, location and the asian restaurant/lounge

Stayed in May 2024

Room size , is very tiny not very comfortable. Chairs / sofa in room were also little uneasy . Lastly at check out time making the Customer sit and wait while mini bar is getting checked despite declaring nothing is taken from it , was little impolite in today’s hospitality market .

Location and ease of entry and food quality and taste all was fabulous.

Stayed in May 2024

Far from Chandigarh airport

Well maintained property, fast service and perfect breakfast.

Stayed in May 2024

Na

Ambience and staff

Stayed in May 2024

Service, food & hospitality+ care for elderly

Stayed in April 2024

Amazing hospitality, very well kept rooms and an awesome gym and sauna

Stayed in May 2024

They dnt hve smoking room

It was really good

Stayed in April 2024

The suite we booked was very basic and not luxurious as expected. Staff was very nice and helpful but simple messages conveyed were missed and caused a bit of embarrassment as it was for my guests that I had booked the room.

Overall good place

Stayed in March 2024

Nothing.

Delicious breakfast, ideal location. Perfect pool and amazing staff. Comfortable beds.

Stayed in April 2024

Best hotel I have stayed in

Stayed in April 2024

The staff was really helpful and cooperative and they served with smile on their face and buffet was exceptional and aayush from catering staff helped with every order in buffet ,all in all was exceptional stay

Stayed in April 2024

Nothing in particular. Everything was pretty good.

The breakfast spread was excellent. The staff was very courteous and polite and helped in all possible ways. The room was very comfortable and nice. The location was excellent and close many of the city attractions. We would specially like to mention Ms. Chimri for her very warm and helpful nature.

Stayed in March 2024

Liked everything.

Excellent hospitality. Very helpful and smiling staff. Anmol at reception 👍🏻.

Stayed in April 2024

Very old building with The Old style bathroom and cupboards etc. breakfast was very limited options and not good at all

Not nearby a 5 star even nog a 4 star

Stayed in April 2024

The quality of the food wasn't as per the hotel standards and food had a bland taste.

The quality of the food wasn't as per the hotel standards and food had a bland taste.

Stayed in April 2024

Chef and catering staff went above and beyond catering for my son's gluten free needs.

Stayed in March 2024

Paid for premium rooms. My room had a view of a tree covering the entire window on the second floor! Had requested interconnecting rooms or next door, given rooms at opposite ends of the corridor. Paid held board but was told could not have breakfast in the room. Very small site. No gardens. Very small lounge area. Food was terrible in the room. Room smelt musty. Loud music playing all day on Sunday due to a wedding. Stayed 2 nights instead of the 13 planned.

Nothing

Stayed in April 2024