The Mall Cantonment, Uttar Pradesh, Varanasi Cantt, 221002 Varanasi, India
#119 of 262 hotels in Varanasi
Guests' ChoiceBased on 514 hotel reviews
6.8Cleanliness
7.3
Comfort
7.5
Location
8.0
Facilities
7.1
Staff
7.7
Value for money
6.5
Free WiFi
6.5
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End of dialog contentReviewed: 11 January 2023
Marina
SwitzerlandWas bloody cold all over the hotel and in the room as they save on heating in winter when too few guests in hotel. Fortunately they gave me a hot air heater that somewhat improved the situation. Spa was "under reconstruction" and not available.
It was clean and personnel spoke quite decent english, some more or less European food was available for breakfast / dinner
Stayed in January 2023
Reviewed: 7 January 2023
Venkat
Switzerland1. rooms old and stale 2. lack of proper ventilation causes settling of moisture giving stale smell 3. room infrastructure is very old especially in the toilets 4. Wi-Fi connection is not convenient
lobby and restaurant in good condition
Stayed in January 2023
Reviewed: 1 January 2023
Jose
SpainThe toilet didn't drain properly. The toilet didn't have enough toilet paper
Stayed in December 2022
Reviewed: 28 December 2022
Hari
Indiaslow service , no practical thinking
location
Stayed in December 2022
Reviewed: 17 December 2022
Salil
United Arab Emiratesoverpriced.. rooms are old and not maintained woods chipping off the doors and furniture. breakfast is average
outdoor area of the property is very nice
Stayed in December 2022
Reviewed: 23 November 2022
Ravindra
United KingdomNothing really!
Friendly staff, good room, helpful travel desk agent.
Stayed in November 2022
Reviewed: 18 November 2022
Ashwin
IndiaNo hot water.
Location. Rooms. Food
Stayed in November 2022
Reviewed: 25 October 2022
Li
IndiaThe price was high with its small room, with an extra bed and breakfast charged by the hotel for kids, extra water bottles are also charged.
Relatively new property.
Stayed in October 2022
Reviewed: 6 October 2022
Roy
IndiaFood are tasty but its expensive.. Another thing is this location is very far from ghat...
Very clean, good maintenance, foods are very tasty, Stafs are very very good and well behave..
Stayed in October 2022
Reviewed: 5 October 2022
Priti
IndiaHOUSE KEEPING SERVICE WAS NOT TOO GOOD.
BREAKFAST WAS VERY GOOD . WELL SPREAD BUFFET,WITH LOT OF OPTION.SERVICE AT THE RESTAURANT WA BIT SLOW BUR PRITI AT THE RESTAURANT WAS VERY HELPFUL
Stayed in September 2022
Reviewed: 11 September 2022
Ramkumar
United Kingdoma little outdated
facilities and location
Stayed in September 2022
Reviewed: 31 August 2022
Prem
IndiaAt breakfast-service was very poor. Not enough staff
Stayed in August 2022
Reviewed: 11 August 2022
Shabd
IndiaThis was sufficient
Varities of breakfast with serving staff very supportive
Stayed in August 2022
Reviewed: 8 August 2022
Vidya
IndiaThere was some repair work going on in the room above ours, which caused lot of noise, disturbance. Couldn't rest properly during the day time. Both of us were not well and wanted to take complete rest. Work went on for a long time
Bfast was great
Stayed in August 2022
Reviewed: 2 August 2022
Chaudhary
IndiaFresh fruit
Good
Stayed in August 2022
Reviewed: 17 June 2022
Ramaseshan
Indiaoverly Priced at least double than it’s worth
location, food, rooms
Stayed in April 2022
Reviewed: 6 May 2022
Ravishankar
Indiawaiting time for food, and the distance of the hotel from the main city.
Mr. Rajiv, manager of Tadka restaurant was extremely good along with his staff and went out of his way to make sure we were v. happy with our food.
Stayed in May 2022
Reviewed: 3 May 2022
Kk
United StatesVarieties at breakfast,dinner at
Breakfast was excellent service ,waiters very cordial
Stayed in April 2022
Reviewed: 2 May 2022
Gurudath
IndiaDuvet provided were too warm for the room Temp and did not get a replacement in spite of request.
Stayed in April 2022
Reviewed: 23 April 2022
Bhatnagar
IndiaBathroom sinks were not completely clean. Looked like that the king suite was not occupied recently, otherwise other guest must also have brought up the same thing. The upstairs party hall was supposedly being cleaned from the previous party at 2am in the morning. couldn't get much sleep because of that.
Food, ambiance, excellent and helpful staff
Stayed in April 2022
Reviewed: 22 April 2022
Mahesh
Indiaon check in no one present in the door way , had to take baggage inside until our rooms ourselves . reception staff had no courtesy while on check in.should improve a lot.
Stayed in March 2022
Reviewed: 18 April 2022
Ranadhir
IndiaCleanliness was poor. Found hair on the bathtub and washbasin when checked in. They are charging more than 6K for a room hence basic facilities such as cleanliness is expected from a reputed brand
Food tasted good
Stayed in April 2022
Reviewed: 27 March 2022
Brinda
IndiaLots can be improved in room service
Please improve on the service in the room, hot water didn't come at night in the bathroom...charger plug points were not proper...lots to improve on...but property is great...way better thn tsj....just your staff needs to be trained according to 5 star
Stayed in March 2022
Reviewed: 22 March 2022
Siddharth
IndiaClub Lounge was under renovation and we were not informed, but the evening tea was arranged in the restaurant so it was sort of fine.
Breakfast and food was exceptionally good.
Stayed in March 2022
Reviewed: 21 November 2021
Umesh
IndiaGood
Stayed in November 2021
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