The room safe did not work. The location was a little inconvenient as it is up a steep and narrow climb which has space for only one car and not enough parking spots.

It was excellent on all counts considering what one paid. The Meals were excellent, service was good and friendly.

Stayed in May 2024

The location.. it's located after a steep hike.. not recommended for old people

Delicious breakfast, courteous and friendly staff

Stayed in April 2024

Staff very cordial. Breakfast menu superb..

Stayed in March 2024

Location does not provide a good view in the morning or evening. No parking for the cars and have to use stairs to go upto the rooms.

Good hotel

Stayed in January 2024

The property was good but need to take care of room facilities as well…. For instance TELEVISION was not working properly …. No hair drier inside the bathroom and no shower curtains

Room was cosy …. Heater was working properly… near to Mall Road so readily available cabs and access to the market

Stayed in January 2024

See the overall comment in what I liked.

Excellent hotel with courteous staff and good food. However it is the owners and top management who need to put their act together and invest back in scaling up the general maintenance. Otherwise all the good work will come undone. The property has great views on a clear day but along with others in the vicinity can benefit by either improving or motivating the local administration to improve the condition of the approach road. The property is not senior citizen and disabled friendly in its approach and for climbing up and down.

Stayed in December 2023

slippers could have been provided n wash rooms could be improved

excellent front office staff, very helpful and coutious

Stayed in October 2023

You may avail drop facility on demand but there is too much congestion in that piece of road..Location wise it's good but you have to walk through a steep road .

The buffet breakfast was fantastic.View of Mount Kanchanjungha was excellent from the hotel room and the balcony.

Stayed in September 2023

Wifi wasn’t working properly.

Kanchanjangha view was awesome. Stuffs were welcoming.

Stayed in September 2023

Availability of Housekeeping F&B service after 10 pm

The Kanchenjunga view

Stayed in June 2023

Very stiff climbing stairs ,once at the entry point and again to the room. Installation of an elevator would be very helpful .

Very courteous staff members. The location.

Stayed in July 2023

There is a steep slope at the entrance and property does not have lift. May not be good for senior citizen. Property is overpriced. I have recently visited. 5 years back I stayed there and since then nothing changed. I would have expected better maintained room at this price point. for Mountain View in summer month we paid almost 13000 per day. I have found their Mattresses are very soft and if you sleep at the edge you will feel that you may fall anytime.

location is very good. very close to Mal. Staffs are superb and always with smiling face. Food is also awesome but costly, one fulka 90 rupees :-) . But the other food items are really very good awesome in taste. Room service is also very good. Superb breakfast!!!

Stayed in May 2023

faculties, though adequate, can be improved .

location is good. has potential to provide very good views. though the views were spoiled by cloud cover in our case.

Stayed in April 2023

Located near to central area and easy accessible to all key locations including Mall market lane. View of Kanchenjunga from hotel lobby was mesmerising!

Stayed in December 2022

The approach road to the hotel is very steep . Difficult to walk up.

The view from the premier room is beautiful. The staff were very helpful and went out of their way to make our stay enjoyable. It's a short walk to the mall road. All necessities can be easily bought from nearby shops. Breakfast buffet is good.

Stayed in October 2022

Booking.com bookings somehow means that I get the last room in the series, right next to the staircase / end of the alleyway. That is something I do NOT appreciate!!!

The views!

Stayed in April 2022

Only the Approach Road which is steep uphill Road is not good for especially elderly people They should atleast arrange a Car service or even battery operated Golf cars to cover the Steep Road Else everything is best in the Hotel We have thoroughly enjoyed our Stay at Sinclairs

Everything was Superb Right from Entering the Premises we were greeted with Welcome Darjeeling Tea The Checkin Process was Smooth and Rooms weer excellent The breakfast was superb Only one problem we need to get up a steep rise to get into the Hotel which may be inconvenient for the Elderly people The food was excellent and rightly charged Value for Money was there for everything

Stayed in June 2022

Hospitality

Stayed in June 2022

Was overcharged 6 times for a bottle of cold drink. 20 Rs bottle was charged Rs 90 excluding taxes.

Size of the room.

Stayed in June 2022

Light switch board is behind the bed. We have to move the bed to reach out the switch board during sleep. A steep uphill narrow lane going up from Gandhi road leads up to the hotel (takes about 5 minutes uphill. Rooms are small

Staffs are very good and polite. Rooms are clean.

Stayed in May 2022

Steep climb to hotel. We had a pvt taxi so it was okay for us.

Staff was friendly, helpful, smiling.

Stayed in May 2022

Absolutely no wifi

Good location

Stayed in May 2022

Average

Stayed in May 2022

Only issues were the pathway to hotel and poor wifi for iPhone.

Everything was prefect, cooperating staff and breakfast was nice. Play room was amazing.

Stayed in May 2022