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Reviews of Hotel SunGrace 4 stars

Kempty Road, Mussoorie, 248179 Mussoorie, India

#21 of 146 hotels in Mussoorie

Guests' Choice

Review score

Based on 367 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 7 May 2024

    9.0
    A pleaseant stay with family.
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 1 night

    Just a suggesstion - a few more food options in the breakfast buffet such as muffin, tea-cakes would be good.

    Overall we enjoyed our stay, the quality of food was really top-notch. The property is very well maintained with flowers all around. The beautiful terrace and the chirping of the bird in the morning has really won our heart. Thank you to the Team of Hotel SunGrace. The chauffeur service was good, from picking us from Airport, to site seeing and drop.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    8.0
    Okay okay.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing in particular.

    I liked the balcony, which was not attached to the room though. Rooms are ok sized. Right next to the main road and a temple so lots of car noises and temple sounds. Hotel is a bit old, so a lil shabby and has damps on walls. Staff was very nice and prompt. And they have a courtesy pick up and drop to the mall road which is a saving grace because lots of dust and construction happening on the road.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Pleasant and comforting stay with family
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Only issue is multiple flights of stairs which may be issue for elderly, in which case make sure to opt for rooms on first floor itself.

    The views from terrace are splendid. The location is easily approachable with a private accessible parking. The food is very tasty. The staff are helpful and courteous. You can also enquire them about sightseeing cab service.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    There should be lift in hotel to reach 3rd floor or 4th Floor

    Stayed in March 2024

  • Reviewed: 29 January 2024

    9.0
    Worth the money
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was very cooperative and helped us a lot with scooty services, and itinerary. The stay is a complete worth for money and they also have a breakfast buffet facility. The food is delicious. The view from the hotel is great. It's a must recommend.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Double Room with Mountain View
    • Stayed 1 night

    Nothing as such. Everything was simply great

    We had dinner and it was perfect. The price was also not that high...We loved the stay at SunGrace Hotel. I would definitely come back here someday

    Stayed in December 2023

  • Reviewed: 3 January 2024

    7.0
    Overall a good experience , with helpful staff , except hot water issues
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    The only disappointment was they did not have a stable supply of hot water in the Bathroom . With 4 degrees cold to bear , their boiler system for heating the water with just 20 litres capacity was a limitation . Only half of my family could bath and the rest had to wait for 20-25 mins for the water to get refilled and heated again. So if you have a time bound plan to start your sight seeing activity , please keep a cushion of extra 30 mins , to get ready , if you are travelling with 4-5 members .

    They have a nice dine inn restaurant that offers a nice spread of Breakfast . Dinner too was good . Staff is friendly . They offered to change my room , as I was not happy with the initial room . The new room had a great view , and the staff did their best to make our stay comfortable .

    Stayed in December 2023

  • Reviewed: 26 December 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms smelled weird (probably some chemical against termites) and heating in the rooms was not adequate for the winter temperatures. We stayed only one night of the two nights we initially planned.

    Location was good, away from Mussoorie crowded places. Breakfast was okay. Staff is polite.

    Stayed in December 2023

  • Reviewed: 12 December 2023

    8.0
    Calmness and solitude all around
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Room and breakfast

    Stayed in November 2023

  • Reviewed: 27 November 2023

    9.0
    Good and nice to stay and can be considered for future booking
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Room doesn’t have Good View

    Nice Place and location is also good

    Stayed in November 2023

  • Reviewed: 24 November 2023

    9.0
    Wonderful stay and excellent service from staff
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights

    View from the room

    Excellent service, Nice location. Food was good.

    Stayed in November 2023

  • Reviewed: 25 October 2023

    9.0
    Great stay and a great location away from husks and Gussie of mall road. Small issues need attention
    • Leisure trip
    • Group
    • Deluxe Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Property had small small quirks like not every room had heater (we had to ask for it), shower curtain would not go all the way down and this made the bathroom wet whenever someone showered, door locks are still old style physical locks instead of an automatic lock. Getting the hotel car to do a mall road drop off is tricky as the car is often not at the property.

    Great location and nicely managed property. Morning breakfast was included in the hotel price. They also offer drop off at the mall road

    Stayed in October 2023

  • Reviewed: 17 October 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really the food could be improved

    Modern and clean, well furnished and very comfortable with great staff and fantastic service.

    Stayed in October 2023

  • Reviewed: 9 September 2023

    9.0
    Calm & Peaceful Stay!
    • Leisure trip
    • Family with young children
    • Executive Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    No Elevators! You have to climb the stairs all the way to reach your room. But then, its fun to have some excercise!

    The View! It is just awesome! The whole mountain range is visible from balcony. Specially the executive room is a perfect one to stay with family (if you have kids). It provides you a separate private big area for balcony.

    Stayed in September 2023

  • Reviewed: 30 July 2023

    8.0
    Excellent
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    None

    Very good , good choices Very good

    Stayed in July 2023

  • Reviewed: 24 July 2023

    7.0
    Cute hotel but needs some improvement
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The Mat in bathroom had hair clearly indicating the bathroom wasn’t prepared well to receive guests. Reception and overall hospitality could improve a bit and be more accomodating esp in low season when demands aren’t so high. The attitude of staff needs to improve with training. Also kitchen needs to learn what expresso means.

    Floor was nice, room size and bathroom, desks and furnitures and overall set up was good.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    None

    All

    Stayed in July 2023

  • Reviewed: 25 June 2023

    9.0
    Excellent.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The locality—congestion and noise.

    Good standard Indian hotel breakfast, but the staff were exceptional.

    Stayed in June 2023

  • Reviewed: 17 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nice facilities

    Stayed in June 2023

  • Reviewed: 6 June 2023

    8.0
    Good safe place to stay with family
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    no lift

    good

    Stayed in June 2023

  • Reviewed: 5 June 2023

    7.0
    Stay experience was average but not that bad as well.
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 2 nights

    1. Toilet doesn't have health faucet (jet water spray) 2. No lift (But can be managed) 3. No view from Deluxe family room. (you have to come out of room) 4. Breakfast doesn't have many options.

    1. Room size. 2. Alacarte food is very nice. 3. Nice Terrace. 4. Parking. 5. Cleanness 6. Humble, politeness & helpful staffs 7. Location

    Stayed in June 2023

  • Reviewed: 5 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    1) I wasn't happy with family room which was on ground floor.. There was no view and I felt suffocated... Rather it was a 5 nights stay.. 2) room cleaning staff should be more diligent.. I had to call them for giving dental kit.. Then it did not have all elements... These r small things but at d end of the day they matter

    Terrace view, healthy, hygienic food Great chefs and amazing staff

    Stayed in May 2023

  • Reviewed: 1 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    1. Rooms were not sound proof, so noise from gallery and kitchen 2. Could not get a very good view from room. 3. Poor condition and narrow roads makes moving around difficult especially during weekends due to traffic jams in all popular sites. Govt should do something about this so that more people can enjoy the beauty of this place.

    1. Staff were very courteous and helpful 2. Prompt service by all staff for any requests 3. Breakfast spread was very good. Food was reasonably priced and tasty, though bit rich 4. Clean and tidy rooms 4. Scenic beauty of mussoorie is very soothing for the soul. 5. Location was away from noise of town center and traffic, though bit cut off 6. Free shuttle service provided to reach main shopping area

    Stayed in May 2023

  • Reviewed: 27 May 2023

    8.0
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Mussoorie mall Road is not a walkable distance. But hotel provides free shuttle hence this problem can be easily overcomed

    Hotel is situated amidst nature. Very clean, great staffs and good food.

    Stayed in May 2023

Showing 1 – 25

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