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Reviews of Hotel Surya, Kaiser Palace 4 stars

S 20/51, A-5, The Mall Road, Varuna Bridge,, Varanasi Cantt, 221002 Varanasi, India

#86 of 262 hotels in Varanasi

Guests' Choice

Review score

Based on 745 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    7.9

  • Facilities

    7.3

  • Staff

    7.8

  • Value for money

    7.3

  • Free WiFi

    5.6

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Showing 76 – 100

  • Reviewed: 22 January 2023

    8.0
    Amazing experience in a very historically slecial mansion of Nepal Maharaja
    • Leisure trip
    • Family with young children
    • Luxury Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Amazing stay. Best hospitality ever.

    Stayed in December 2022

  • Reviewed: 14 January 2023

    6.0
    We stayed for 3 nights. The stay was ok.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    Limited choices of breakfast menu. Though they change the menu on different days. We booked two rooms with double beds. But in one room they joined two single beds to look it like double. The wall fixures were hitting the head every time head was being moved unmindfully. Internet was pathetic. We could not use it in one room at all, even after complaining.

    Breakfast was ok. Not great or bad. The restaurant and food was good. The service was good. Value for money.

    Stayed in January 2023

  • Reviewed: 7 January 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent restaurant and very carefull staff

    Stayed in January 2023

  • Reviewed: 5 January 2023

    7.0
    good location but an old hotel
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    the hotel needs renovation, bed linen old, bathroom with infiltration and doors old too with wood all wet inside. the Wi-Fi internet does not work in several areas of the hotel. zero flexibility on an 1 hour late check-pout

    good location, the hotel has a good external area with restaurants and bar

    Stayed in January 2023

  • Reviewed: 1 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Rooms

    Location

    Stayed in January 2023

  • Reviewed: 30 December 2022

    8.0
    great bargain for the holy City!
    • Leisure trip
    • Group
    • Luxury Room Without Balcony
    • Stayed 3 nights
    • Submitted via mobile

    bathrooms could improve a little more but they’re ok.

    great installations and the dinner restaurant is Wonderful! great staff also

    Stayed in December 2022

  • Reviewed: 30 December 2022

    7.0
    Okayish
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    - Room's condition - Bathroom - Not at all elders friendly

    - Friendly, courteous staff - Food

    Stayed in December 2022

  • Reviewed: 29 December 2022

    7.0
    A decent stay if you don't want to spend on the brands
    • Leisure trip
    • Family with young children
    • Luxury Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The room and the bathroom was damp. Since there was huge rush during that time, it was evident that the room was cleaned very recently before the previous guests checked out and we checked in. There restaurant is highly rated on Zomato and Google. I ordered veg Thukpa which was good but the rest of the dinner wasn't that great. Plus the staff looked little lost while serving and keeping tabs of the orders. The restaurant experience didn't lived up to it's hype. The mattress of the extra bedding put in the room was pretty hard.

    This is a 3-star property which has a big campus. There's a nice lawn to sit and for kids to play. Ample of parking space and the location is good too. The tea was very good and the room service staff was very courteous. The balcony in the room was good.

    Stayed in December 2022

  • Reviewed: 27 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Luxury Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Housekeeping is really slow or many times they don't pick up calls. Cleanliness is not up to the standards.

    Room size is good and spacious. Staff is very polite. Breakfast is good especially indian section.

    Stayed in December 2022

  • Reviewed: 26 December 2022

    8.0
    Definitely a great place to stay but gastronomical experience was horrible.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Housekeeping was too slow to respond. Food needs to be improved a lot. Nearly spend more then 15k in 2 nights but I can assure you that this hotel had all qualities except few good cooks. Really unhappy with the food quality and service personnel. They kept on dropping food while serving. But overall I like the hotel because of its heritages. Regards Saby

    Liked the ambiance. Like the reception guys very helpful.

    Stayed in December 2022

  • Reviewed: 23 December 2022

    6.0
    Upset with food quality and quantity
    • Leisure trip
    • Couple
    • Luxury Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Ambience

    Location good ,breakfast worst I have ever had

    Stayed in December 2022

  • Reviewed: 16 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    It's close to airport but away from lot of tourist places

    Ambiance, Food

    Stayed in December 2022

  • Reviewed: 13 December 2022

    8.0
    Normal
    • Leisure trip
    • Couple
    • Luxury Room Without Balcony
    • Stayed 2 nights

    No chappals in bathroom , restaurant service bad when it got full to capacity

    Politeness of staff, and the lawn

    Stayed in December 2022

  • Reviewed: 5 December 2022

    7.0
    Okayish stay in Surya Palace
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms had a worn down look. The server at the open garden restaurant was very very rude. Service was slow. If you really want to explore, Cantt is not the place to stay.

    Heritage property. Staff at reception was warm and courteous.

    Stayed in November 2022

  • Reviewed: 24 November 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Luxury Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    too far from city and very noisy with all the events. unable to use the pool because of parties

    just lovely

    Stayed in November 2022

  • Reviewed: 19 November 2022

    6.0
    Way overpriced hotel far, far from the ghats of Varanasi.
    • Business trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Extremely overpriced for what you get.

    Sufficient.

    Stayed in November 2022

  • Reviewed: 18 November 2022

    8.0
    Very good
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    The bedsheets were probably due for replacement - they were clean, but old. The bathroom needed a proper clean.

    Large comfortable rooms, amazing building, grounds and restaurant/bar areas. The spa was also terrific.

    Stayed in November 2022

  • Reviewed: 9 November 2022

    6.0
    improve restaurant service. staff is not good except few.
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    rooms. urgently required redone.

    it’s good.

    Stayed in November 2022

  • Reviewed: 7 November 2022

    8.0
    Enjoyed the stay
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything

    Very good

    Stayed in November 2022

  • Reviewed: 31 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was good, especially the Indian selection. The hotel is very centrally located. Irs comfortable.

    Stayed in October 2022

  • Reviewed: 30 October 2022

    6.0
    Stay was good but the WOW factor was missing. And this difference can easily be made up if the property managers have th
    • Leisure trip
    • Family with young children
    • Luxury Room Without Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Finer aspects of maintenance was lacking like wooden flooring was broken at few places. Bathrooms were a little dirty and unkempt and required fresh coating of paint. Bath fittings were old and not very easily operable. Restaurant staff were not very polite and were very stern with no smile on their faces and looked as if they were least interested to serve you. Service was delayed and we had to remind them for even small things like water, napkins, plates, spoons, etc.

    Property setting was good with a palace like feeling. It’s more like staying in a huge palatial bungalow or a palace rather than a hotel.

    Stayed in October 2022

  • Reviewed: 30 October 2022

    8.0
    we enjoyed stay
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    everything was good

    it was heritage property,

    Stayed in October 2022

  • Reviewed: 21 October 2022

    7.0
    Good
    • Family with young children
    • Luxury Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The room is not up to the mark and didn't seem like a luxury room all old furniture.

    The staff...food and the property is very good

    Stayed in October 2022

  • Reviewed: 14 October 2022

    7.0
    Good property, quiet but infrastructure needs an uplifting....
    • Solo traveller
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    The room airconditioner makes the room humid. The single beds are too small. The cleanliness is not up to international standards. The hotel needs to painted and the infrastructure needs to be upgraded.

    The palace looks and the secluded location is fantastic. The small garden with flowers 😂. it is a big property but doesn't appear crowded. Getting transport is hard. The taxis and autos rip you off. The restsurant ifood is very good especially the breakfast.

    Stayed in October 2022

  • Reviewed: 12 October 2022

    8.0
    Centrally located in cantt
    • Family with young children
    • Luxury Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Room no 108 Bathroom had waterlogged due to wrong slope

    Room was clean.Food was tasty

    Stayed in October 2022

Showing 76 – 100

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