The food quality was extremely underwhelming. Also, its a place in the hills in a tea estate. Would have been great if the management didn't think it necessary to have singers crooning in the garden parties well into the night.

The location was amazing for a quiet getaway, the parties in the lawn notwithstanding. Its a great place if you want to stay in the hotel, but for everything else you need to have a car. Also, the restaurant needs a major improvement. Myt wife got food poisoning on the second day and the food was completely underwhelming. The place is situated in a tea estate, the least that could be done was to give good tea. But alas, that was not the case at all.

Stayed in April 2024

Well, I didn't know if I should be writing this, but since I love Taj, I thought this would provide good valued and honest feedback. The food is not at all up to the level of Taj. I hope u get the message that food is an integral part of hospitality and carries a lot of marks.

The location of Taj Chia kutir in Kurseong is absolutely amazing, It is approximately an hour drive from Bagdogra Airport, which is the plus point. View from the valley view room is amazing, the sun rise in the morning is picturesque. The rooms are clean and spacious. The staff is good, be it Room service, Reception, Resturant Spa, Bar the hospitality is embedded in their soul and that's the best thing about Taj, they want to take care of you they want to give you the best, they host you so well. The brand Taj is the icon of hospitality and shows the culture of true India. I loved Taj Chia Kutir, I would have loved to give it a 10 rating it just missed.

Stayed in April 2024

The water went out in the morning, the room heater was not available as it was a shared one used by other rooms.

The stay was fantastic... The property, the view from our room, warm behavior of all the stuffs there, the ambiance, the evening live music at the bar, all the foods, high tea, the garden visit, the tea factory visit and many more... everything was so good that we will cherish them all our lives, specially they surprised us with a beautiful decorations and a birthday cake for my son, has touched our heart.

Stayed in December 2023

The food is average at best, especially anything continental or Asian.

Great rooms, awesome taj hospitality.

Stayed in January 2024

lights should be more for d ladies to do make up and another proper light required near d room mirror

very vibrant, loads of open space , very good hospitality

Stayed in January 2024

Couldn’t fine one

Everything

Stayed in December 2023

Wifi login - why can't you just offer simple wifi - why does it need to have room and password login that drops all the time and makes you keep logging in each time. Seems overly complicated. Many hotels offer wifi with no passwords now ... so much easier. Noise from guests having parties in their courtyards. Encourages lots of people and the noise just travels upwards to all the rooms as the place is so quite and peaceful. HOards of screaming kids in the pool. (You need to find the right time to go there - early morning or late evening) - they really should have adult only times.

Fabulous hotel - amazing rooms with view of the valley. Pool is incredible and food is lovely. Car service was well organised.

Stayed in November 2023

nothing to complain about! everything was super clean, and food was great. the tea tasting session as a complementary was a great experience.

Stayed in September 2023

Hospitality of the staff, food and the location

Stayed in August 2023

Starting from Hospitality, Ambience, vibes, food, spa and pool.....Everything was perfect !!!

Stayed in July 2023

Expected food to be Taj standards, but it was average. Some of the staff needs more training for a 5 star property like Taj. The breakfast buffet was huge but lacked flavours. Their bakery also needs to be better. They had mentioned filter coffee in their menus, but they served only instant coffee. Such a faux pas by Taj group is not acceptable.

Fabulous, exceptionally clean property with beautiful rooms and views. Excellent facilities, pool, state of the art gym. Welcoming staff, especially Rohan and Amanjeet Singh, at the restaurant were superb. Overall a great place for pure air, detox and destress.

Stayed in July 2023

Main course was not that great

Breakfast

Stayed in June 2023

no streaming service for iPhones

location and staff

Stayed in May 2023

Everything was Par Excellent.

Stayed in May 2023

everything was good

great staff with very high EQ( emotional quotient ) . friendly warm , hospitable and always displayed a “yes I can “ spirit .Special mention and thanks to Bhaskar right from the time you step into the hotel/ to Sonam , Prerna and Rishi in the restaurants and to the chief chef in the kitchen

Stayed in May 2023

The plumbing

The staff facilities and food are excellent, Mr Lote and the chefs deserve special mention for personalized service

Stayed in May 2023

location

service and cleanliness

Stayed in March 2023

I liked everything about the property

loved the rooms, the food, the service, the activities

Stayed in April 2023

This is a relatively new property situated at the foothills of the Himalayas. We had a room with valley views and it was as close to nature as you can get. The property is fabulous and the staff are exceptional 10/10!! We opted for the full board option and we were thankful we did that as there are no restaurants or supermarkets / shops within walking distance of the hotel. The Jiva spa was my relaxation haven! The tours organised by the hotel were very informative and well organised. A truly five star experience.

Stayed in April 2023

some more options in the restaurant menu would have been better

Hospitality was excellent

Stayed in February 2023

none

iconic hotel in iconic location

Stayed in December 2022

nothing

excellent location outstanding infrastructure brilliant staff world class hospitality

Stayed in December 2022

nice location, clean

Stayed in December 2022

Mattress and pillows on the twin bed room were mediocre. Not great for side sleepers.

The location is jaw dropping, overlooking the hills, valleys and lush green tea garden. The property is exquisitely decorated with great attention to the details. Food is top notch. The best part of this property is their staffs. Staffs went above and beyond to make sure we had a memorable stay. 100 percent recommended.

Stayed in October 2022