Location, aesthetics, food and drink, exceptional staff courtesy

Stayed in May 2024

Rooms could be bigger, food portions could be larger. Washroom drain was blocked, though housekeeping was prompt enough to clean it.

Peaceful surrounding, excellent F&B, good bedding and clean bathrooms.

Stayed in June 2023

Nothing to complaint about

Breakfast was not very elaborate, but whatever was served as served with love by the Hotel staff. We loved it. The hotel is beautiful and in a very good location. The staff is very friendly and courteous.

Stayed in June 2023

Definitely isolated with a car. They do have drop off/pick up, but not always timely. It can be noisy in the courtyard rooms. Next time would book a hotel with a view. And the worst was hot water could only be had in request. What? For a hotel this costly??? And the shower was one of the worst. Hardly any pressure.

We had the club room. Excellent size. Lots of space. Food in the restaurant was very good.

Stayed in March 2023

they have so much scope to upgrade the bar. it can be turned into something legitimately profitable for the hotel. but it’s a let down because of how boring it currently is

everything. it’s a great place to stay

Stayed in February 2023

although it’s neat, but it’s old and needs an upgrade and more maintenance

staff went over and above to make us comfortable. food was superb and great variety at the breakfast buffet. bonfire is a great option. despite us being the only guests during one night, no compromise was made on facilities or food

Stayed in December 2022

Average maintenance of recreational facilities

Nice location, courteous staff

Stayed in October 2022

Staff, they issued a bill for my breakfast which was included in my booking, which was afterwards neutralized and while washing my car, they put so much water in the car which has yet to be evaporated after cleaning every day for last five days and is producing foul smell. Yo can't even sit in the car in morning. I don't know why the hell they poured so much water inside the car, it seemed they were cleaning the car from inside using a water pipe or so. Very dissapointed.

Ambience is good

Stayed in August 2022

Food choices were limited, though taste and quality was good. The first night dinner and 3rd night dinner was same spread.

Clean and comfortable. Very friendly staff. Had a good time in family vacation.

Stayed in June 2022

Breakfast is very basic, the menu needs variation. The same menu is repeated every second day.

Stayed in July 2022

The GM Mr Baldev Negi ji and there staff are helpful courteous and most importantly Friendly well mannered ,Really the stay was good and wish to visit again ..Services are awesome ,pick and drop facility at Mall Road and nearby places provided by the hotel. Thanks to mr Negi GM sahib make our stay safe and happy

Breakfast and other food dishes are awesome

Stayed in June 2022

Place is very run down. Being a heritage property, it shows more. Floors in the bathroom cracked to the point it can cause injury. , patio furniture broken and in need of a good clean up. Dirty dishes cleared from the room are left out in the passage till late evening. The surrounding areas can be beautified via plants and kept clean but found the staff a little lazy. Staff very hesitant to give water in the rooms unless it is a mineral water bottle.

Service was pleasant but not efficient. Mr Negi at the front desk was very helpful. They have a smart TV in some of the rooms. It was convenient for us to keep the children occupied. Location is good.

Stayed in June 2022

A lovely place for a quick getaway.

Stayed in June 2022

Run down. Windows are not cleaned. Chairs, benches crumbling. Dingy.

Location. Very scenic.

Stayed in May 2022

The ambiance and the heritage part being maintained by the Hotel was pretty good. The Room was comfy with duplex arrangement.

Stayed in February 2022

The Claridges room 101 to 105 face the driveway and the main entrance for cars and other vehicles . Rooms need a touch up at various places even though they are clean and very comfortable. Special services like laundry , spa etc might not be functional always .

it’s located in very peaceful area called Burlowganj which is 3 kms before the Mall Road entrance . it’s very quiet and rustic place with a heritage charm as this used to summer residence of the royal Nabha family . The food options and buffet breakfast is limited but the quality and taste is excellent . This property is for people who value such peaceful and heritage hotels as compared to modern five star properties.

Stayed in April 2022

The room itself was very small, and feels like the interiors could do with a refresh. The access to the room was through the driveway and the balcony/sit-out wasn't a quiet spot as one would hope since there was traffic circulation.

Breakfast was a good spread. The terrace adjacent to the restaurant is a great spot for al fresco dining. Steps leading down to the recreational facilities are quite unique and make for a nice hill setting. Our 5 yr old loved the play room.

Stayed in March 2022

Food could have been better.. tho bfast buffet was great.

Stayed in March 2022

the way to the spa was through some awkward narrow space, it was untidy

The location was beautiful. It was safe and away from the hustle bustle. the interior was nice . I personally like heritage properties so I liked it!

Stayed in March 2022

could do with parasols on the patios where there are loungers . also a hot tub facility would be very well one

beautiful settings , lovely rooms and dining facilities

Stayed in March 2022

The breakfast spread was very bland and monotonous. There's chair cushion tops everywhere lying around on the ground. The rooms that have been made have dirty dishes and dirty linen lying in the cordidor for long hours. No special provisions for a celebration.

The staff, so warm. The spa and the two most competent, professional masseuse - Leena and Shaziya. The guests are super quiet and respectful, unlike irritating ones at other properties.

Stayed in March 2022

Hot Water for Taking Bath as a bit of an issue ... Continuous Hot water needs to be demanded

Great Location, Clean Rooms , Hospitality Was Great. Staff Helpful , The Food Was Good . Its a Heritage Property Nicely Maintained.

Stayed in February 2022

breakfast can be improved and bar can be well stocked

Property is well maintained and reasonably priced . Room are tasteful and well equipped . special mention to our serving staff Aditya who is polite and helpfuk

Stayed in February 2022

There was smell coming in the room from outside. Monkeys if fed will not create a panic.

Kids play section was excellent. The Garden was good but can be improved. The sitting lobby was nice. Food was ok.

Stayed in November 2021