The location is not "on the mall" which actually could have been a problem, given the noise on the mall. It is located just off the mall at one end. The mall is small so its not an issue but the information can be useful. (The other fancier hotel too is off the mall at the other end).

Excellent Breakfast, excellent service. great.

Stayed in March 2024

Food: Was great, food manager at the breakfast was really responsive and responsible, ensured everything was on time. Location: Is good and very near to Mall Road. Vibe: Garden and overall feel of the place is really good. Rep Staff: Paridhi Parihar as the manager was great support, really welcoming and caring. Best point of contact at the reception. Staff: Everyone was helpful and service was quick as well. Shubham specifically was really helpful as well.

Stayed in January 2024

If you have a commercial car, it can’t be taken to the hotel parking till 10pm. You have to park it 100m+ on the hill upside. You loose on the flexibility

food and the view

Stayed in December 2023

Nothing that comes to mind

Excellent location overlooking Doon valley, hospitable staff

Stayed in November 2023

Disturbance by the group , whole night

Excellent location

Stayed in October 2023

Price should have been much more reasonable.

Everything except the price tag

Stayed in October 2023

Access is poor as one has to walk 300 Mtrs to reach the hotel. Unacceptable. Arrangements for transfer of guest & luggage by hotel car is a MUST! Also NO elevator so climbing to upper floor is very inconvenient.

Stayed in October 2023

Vehicle access is limited so cannot get to the front of the hotel without portars who carry your luggage for you. On the plus side they earn some money for their living

Nice breakfast and bonus of a afternoon tea and snacks. Nice outdoor seating with a view

Stayed in October 2023

Needs renovation and updating. Also lack of direct possiblity of visiting cars not registered in Mussoorie to be able to drop off at reception and hence had to wheel bags about 500m from point of alightment. Hotel should sort this out and have a service to pick up new guests for check in.

Location was excellent on mall road. Lovely garden Overlooking valley.

Stayed in June 2023

Food

Location

Stayed in June 2023

The Rooms without Valley view were a real let down with zero view

The location and views from Garden

Stayed in May 2023

This property needs some serious renovations ..... apart from which its okay :) and the Paint job that they were doing was quite bothersome... because at night the whole place was smelling of paint and polish.

it was a decent stay

Stayed in April 2023

Excellent Location, good property, courteous and super helpful staff. Had a wonderful stay. Will surely visit again

Stayed in April 2023

Approach to the hotel

Nice breakfast but the roads leading to the property are pathetic

Stayed in March 2023

The bathroom is absolutely tiny.

The staff is absolutely exceptional. While everyone was very helpful and courteous, a special shout-out to Palak who went above and beyond to help us in everything . They were very accommodating for all requests for our infant. We took interconnecting rooms which were nice,clean, comfortable and spacious. The hotel has a very decent play area and activities for children of all ages. The children aged 7/8 years took part in a glass painting activity which they were very happy with. The smaller ones had a nice time in the baby play area. The restaurant 'Glasshouse' is very nicely made. Complimentary high tea is served everyday in the evening (around 4) and there is live music every night (except 1 weekday). The peppy music made dinner a very lively experience. The breakfast buffet has a decent variety.

Stayed in November 2022

the location close to the picture palace barrier on Mall Road was so very convenient. we could get to see both sunrise and sunset from the balcony of our valley facing room. the staff were exceptionally attentive to the guest requirements. the front office manager Mr Sandeep went out of his way to make us comfortable and help us when we returned from a trek and the Mall Road was closed to traffic.

Stayed in November 2022

approach to hotel inconvenient

good view

Stayed in October 2022

Service could have been better as per the price you pay and the brand name it has

should have more excitement and lively ness at the property specially on special occasions like Diwali etc...as atleast some music or some arrangement to make it lively for guests

Stayed in October 2022

Rate could be a little lower.

Cosy and homely. Ample space available for parking which was important for us.

Stayed in October 2022

Very good

Stayed in September 2022

Live music nd evening snacks..

Breakfast was very very good..

Stayed in July 2022

Food in this property is just okay. For a property like this food can be much better. breakfast and dinner buffets as just okay not worth the charge. Even room service food is just okay.

location is really good at the entrance of Mall Road Picture Palace. courteous staff.

Stayed in June 2022

They have porters for carrying luggage to the hotel and customers have to walk down to the hotel. Moreover they asked us only to pay the porters for carrying our luggage from the road to the hotel. This is not at all expected from any 4 star hotel.

Breakfast and the restaurant was very good

Stayed in June 2022

Room size

Staff n Cooperation

Stayed in May 2022