Nelson Mandela Road, Vasant Kunj, Phase II, 110070 New Delhi, India
#870 of 1,261 hotels in New Delhi
Guests' ChoiceBased on 550 hotel reviews
5.9Cleanliness
6.6
Comfort
6.7
Location
7.9
Facilities
6.3
Staff
6.5
Value for money
5.9
Free WiFi
5.9
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End of dialog contentReviewed: 14 May 2024
Jigmay
Nepalroom beds and other amenities
location and service
Stayed in May 2024
Reviewed: 13 May 2024
Edward
United KingdomNo notice of building work is on the website? It was impossible to sit at the pool side and work, especially be on calls. Constant Banging Friday, Saturday and Sunday, when I booked another hotel. And moved on. Only one lift worked during my stay, the other two were out of action and at times the wait was frustrating, at meal times and checking out. On Monday morning I went to the washroom on the restaurant level , where all three cubicles had no toilet paper, I therefore went to the lobby where both cubicles had no toilet paper and the disabled toilet was faulty? It is the first time I have swim in the pool and not been able to see where I was going. I did not see any pool cleaning during my visit but I would suggest the murky water is cleaned regularly.
The staff were obliging, considerate and committed to their job
Stayed in May 2024
Reviewed: 24 March 2024
Gulwani
IndiaGood
Good
Stayed in January 2024
Reviewed: 25 February 2024
Sunil
IndiaPoor facilities in room and non working facilities
Location
Stayed in January 2024
Reviewed: 19 February 2024
Harinder
United KingdomOne of the toilet flush broke The bidet broke One of the sockets in the kitchen not working Nothing could be charged to the room
Hotel is stunning, grounds are beautiful. Three of us were given an apartment room which was spacious and clean.
Stayed in February 2024
Reviewed: 21 January 2024
Lalthan
IndiaNo hot water in the room..during this time hot water is a must
Breakfast
Stayed in January 2024
Reviewed: 17 January 2024
Tamana
Hong KongI ORDERED TAKE AWAY WHEN I WAS LEAVING AND PAID FOR THAT IT WAS CLEAR WE WANTED 3 VEG CLUB SANDWICH THEY GAVE CHICKEN - WE CAME TO KNOW WHEN TRAVELING TO JAIPUR - WE COULD NOT EAT
room - GOOD Breakfast acceptable Location Good
Stayed in December 2023
Reviewed: 11 January 2024
James
ZimbabweThe carper in the room is a bit old and traps fine dusty giving the room a funny smell I wouldn’t expect for a 5 star hotel.
The location is great close to Ambience Mall, walkable distance. The lobby and reception area have great designs.
Stayed in January 2024
Reviewed: 4 November 2023
Kazi
BangladeshThe area looks big and grand entry.
Location
Stayed in November 2023
Reviewed: 19 September 2023
Sanjay
IndiaCleanliness
Ambiance and staff behaviour
Stayed in August 2023
Reviewed: 7 September 2023
Dr
IndiaStaff behaviour & hospitality. We came to Delhi for a short 2 day trip. On the first day we stayed in Taj palace and the second day since we had some work in Vasant Kunj, we opted for this hotel. However, our experience was poles apart! The staff here needs to take some workshop in hospitality. While booking i didn’t realise that our breakfast was not included, so when we got there the staff told us the same. We agreed to pay at the checkout but 15 mins later a person came knocking to our room that we need to pay then and there! We told them we are in hurry and packing and we are going to pay at checkout, but no avail. The hotel management things people will run away without paying for breakfast! Incredibly stupid and annoying. Things like this differentiate one passable hotel from a good hotel!
Location- near the airport and near the major malls in Vasant kunj. It is beautifully made
Stayed in September 2023
Reviewed: 15 March 2023
Megha
IndiaBreakfast was a turn off without much options to choose from.
Rooms were good and spacious but bit smelly.
Stayed in December 2022
Reviewed: 7 February 2023
Kavita
SingaporeHotel not well maintained.Not upto a five Star standard.Breakfast buffet was very limited & service was not good. The room keys never worked.
Nice large rooms.Bright & pleasant lobby area.
Stayed in February 2023
Reviewed: 2 January 2023
Ved
IndiaStaff and their Behaviour
Average
Stayed in January 2023
Reviewed: 27 December 2022
Atal
Indiait’s ok
good property well kept could be better
Stayed in December 2022
Reviewed: 12 December 2022
Vikram
Canadawe asked for the porter to shift our luggage to the entrance. No one came for 20-25 minutes seven after calling twice. Finally we have to move our luggage ourselves after 25 minutes.
Stayed in December 2022
Reviewed: 17 October 2022
Girish
IndiaI took a smoking room and the price I paid for it wasn’t just worth it.rooms are worn down and the in room facilities were not there at all compared to other five star properties .No mini bar,no shoe shiner,No bathroom slipper or robes, the room had a bad stench during my checkin which I told them to get it sorted ,bathtub didn’t have a drainage stopper(which I also had to call for ) smoking room had no ash tray ,no match box,room size was nothing exceptional given the charges of 12500/- per night including late check out (no breakfast) the television was not running properly which I had to get it changed .also within 24 hours of my stay the safety deposit locker also didn’t work while I was checking out to pick up my belongings ,for which the maintenance staff said that the battery could be worn out and he had to open it manually with a key!
the hotel itself on the interiors is gorgeous!great lobby and a huge coffee shop! the outlook and location is nice. Ms. Sonam Goswami at the reception incharge of guest relations made sure all my complaints were taken care of.
Stayed in October 2022
Reviewed: 4 October 2022
Vishal
IndiaIt's an old hotel. The door lock of my room had a trouble. The house keeping staff enters the room with their masterkey anytime . No way to tell the staff whether I wanted them to clean my room or not. No tags to be hanged on the door handle. Understaffed
Hotel is located close to 3 huge malls, market is nearby. Huge building, swimming pool, lawn.
Stayed in October 2022
Reviewed: 26 September 2022
Hardeep
United KingdomWhat I booked was not what I got.
Location breakfast
Stayed in August 2022
Reviewed: 21 September 2022
Fay
IndiaRoom was OK. There were issues with the Bathroom 1.) No Hand towel. What 5 Star today does not provide a hand towel. I had to use a bath towel. 2.) Water taps at the wash basin leaked all over the sink. 3.) Head shower in the bath area not serviced probably ever. Water was shooting in all directions.
Well Located, Close to the airport.
Stayed in September 2022
Reviewed: 30 June 2022
Banerjee
IndiaFood is very average. Except for the Chinese Woktok. I fell ill after having their chicken sandwich . The lifts were smelly .
Location
Stayed in June 2022
Reviewed: 29 June 2022
Sabina
RomaniaOne of the pillowcases was dirty and had hair on it. There were no face and hand towels provided at the beginning (though they were provided once we requested them). The electrical outlet came out of the wall when I pulled the hairdryer out. The reception staff didn’t respond to messages sent via Booking.com. Answers came through only after we called the hotel from a local number. How are people booking from abroad expected to get in touch with the hotel?!
The room and bathroom were spacious. Good for travelers with suitcases …
Stayed in June 2022
Reviewed: 19 June 2022
Tsering
NepalIn room the water heating kettle was so dirty and smelling very dirty
Breakfast was limited Location was good
Stayed in June 2022
Reviewed: 20 May 2022
Tahina
United KingdomIt was impossible to make tea in the room as the boiler did not work. Rude staff.
Stayed in May 2022
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