Water mixing system in bathroom is worst . One May get too hot or too cold water all of a sudden in middle of shower . One cannot bathe peacefully, need to be alert or you will get hurt .

Top notch hospitality …. Reception staff Restaurant staff House keeping Security…. All are always alert pleasing friendly helpful … much better than many five star hotels I had stayed .

Stayed in May 2024

1) Unreasonably overpriced 2) Room Rates are equivalent to a 5 Star Property of a Metro city or even more, but in reality it is a well-maintained 3 Star Hotel.

1) Location 2) Food 3) Roof-top restaurant 4) Room

Stayed in April 2024

The air conditioning was poor.

The food was incredible. Chef Bilal needs to be specifically commended for his versatility.

Stayed in March 2024

Nothing as such.

Food was super amazing. The staff's hospitality and the prime location in city is why we would like to visit again soon.

Stayed in November 2023

Excellent location. Close to Dal Lake Roof top restaurant was awesome.

Stayed in October 2023

The staff at reception weren’t very accommodating or welcoming, but the rest of the staff were nice

Very comfortable and warm, amazing shower, and great roof top restaurant

Stayed in October 2023

Plumbing in the washrooms needs to be checked. Hot and cold water combination and the flow of the water needs to be checked. I was in room no. 203

Location and restaurant were good

Stayed in September 2023

Carpet in the hallway was bit dirty. Front reception staff could have been interactive and friendly.

Location was very good. We enjoyed morning and evening walks by the lake. Room and shower were very clean. Restaurant was wonderful. Near by there were many more options to eat. We enjoyed our stay here.

Stayed in August 2023

I think the only thing which can be added is a mini fridge in the rooms.

Hotel is located near the dal lake and market. Rooms were clean and nice. The staff was well trained and deserve the best appreciation. The restaurant was the best part of the hotel.

Stayed in August 2023

1. It is located in a crowded street far away from the tourist places. It is supposed to overlook the Lake but actually faces a thin finger of the Lake crowded with houseboats parked very close. 2. The rooftop restaurant has a limited menu and takes a long time to serve but the quality of food is good.

Excellent facilities. Outstanding staff.

Stayed in July 2023

The bathroom fittings were a bit wobbly, and being on the 3rd floor, the midnight sound of furniture being pulled around on the roof top restaurant was bit of an annoyance. Pretty minor things, though, on an overall very pleasant place. I

Location and the friendly staff. The restaurant food was amazing. The decor was tastefully done and impeccable linen and toiletries. Welcome kahwa on arrival was a wonderful gesture.

Stayed in July 2023

Hardly any space in hotel compound. Location gets noisy due to tourist activities at Dal lake. Not the best place to relax. Part view from hotel is parking lot.

Rooms are nice, spacious. Location bang Opposite Dal lake, though this means it's a busy & noisy location. Restaurant is nice.

Stayed in June 2023

Front desk staff were not so friendly

Clean, comfortable, good views & great location. The restaurant staff on level 4 were exceptionally helpful & friendly. Good food choices

Stayed in June 2023

Excellent Staff behavior, View from the Room & prompt response to requests

Stayed in June 2023

Had to make many calls to the reception for spoons and tea cups

Location was good, breakfast was lovely

Stayed in June 2023

Lobby space is very limited

Food and service at rooftop restaurant. Verpal singh restaurant manager was very cordial.

Stayed in June 2023

I reaches hotel T 12.30 pm and want to check in early but they denied rudely after that i came on 3pm at that time my room was not ready and nobodybother for this.

The food of their restaurant and behaviours of restaurants’s staff.

Stayed in March 2023

I had to wait for my to get ready for us. even though I was late to check in. still had to wait and when I got the room it was under cleaning. the guy gave me the room while they were cleaning it and they left all the dirt outside my room door for that matter.

the location of the property was on spot any tourist would want. bang right opposite dal lake.

Stayed in March 2023

The cost per night we paid was 12000+. It was way costly for the hotel.

Stayed in December 2022

internet connectivity was very poor, despite repeated requests with the front desk and the IT team, we still faced issues with the wifi

location is good, food is good but expensive, stay was comfortable

Stayed in November 2022

Just the booking rates that vary at the time of booking that is exorbitant should match as per the rate available on that day on the portal or at least the hotel can offer complimentary services of the high price taken earlier rest all good

Fantastic location and view from the hotel, property well maintained just the look of washrooms kills the interiors theme, their terrace restaurant is the TRP of the hotel recommended as the best choice in the area as compared to other hotels in the same area.

Stayed in October 2022

Service ,Food and the room was very good

Stayed in September 2022

Over priced

Location, courteous staff and cleanliness

Stayed in September 2022

The AC in the room is a bit noisy

Location, restaurant and friendly staff

Stayed in July 2022