AC wasn't working properly. I requested a heater as it was winter which was denied

Excellent breakfast, I really enjoyed the stay.

Stayed in January 2024

Staff, mainly the housekeeping department was very rude and not receptive towards any concerns. They will very conveniently make everything your fault. The front desk and restaurant people were decent.

The location of the hotel is superb. Almost everything is at walkable distance and becomes easy to explore on foot. The bed and other facilities provided in the room are good too.

Stayed in January 2023

The bathing mixer unit was not fully functional Shirt hangers were only 2, which is not at all sufficient

Location

Stayed in January 2023

Area of improvement: 1. House keeping no 400 don’t pick up calls. You have to call the reception for room service. I asked receptions for handtowel & glass one night & didn’t get it. Next morning again i called them still it didn’t come after 20 mins again I reminded them. 2. Three pin socket charging is not there near the bed. Only USB is there. 3. Wifi doesn’t work at all. 4. Tea was never upto the mark.

1. Restaurant staff made sure we get the yummy breakfast with excellent service. We were late for the breakfast they made sure we had everything. 2. Excellent location since Kashi Vishwanath temple, Kaal Bhairav temple are walkable distance. Also Vishwanath Misthan bandar food is awesome & I highly recommend for food lovers. location is safe too. 3. Hotel interior is beautiful.Room were neat & clean. I think hotel deserves a 4 star rating. 4. They have a little gym to explore which hardly 3 star hotels have which made my stay memorable.

Stayed in January 2023

it’s in a very congested area

it’s in the heart of the city.

Stayed in November 2022

WE were given complimentary tickets of Spa but NO STAFF WAS AWAILABLE PANDIT PROVIDED FOR DARSHAN WAS ABSOLUTELY USELESS AND WAS WASTE OF MONEY

Breakfast was most UNPALATABLE HAD TO GO OUT FOR BREAKFAST

Stayed in July 2022

Overall Service, Food Service and Food Quality

Location

Stayed in March 2022

Toilets were not clean . No PowerPoint near the bed to charge your mobile phone

Food and staff was good.

Stayed in February 2022

The restaurant in the hotel was decent. Good good.

Stayed in September 2021

Hotel staff was terrible. very unfriendly and unhelpful, services were very laidback and when you complain about it they were arrogant. The reception refused me the complainant register

Location and the ambience was excellent I was sceptical about the facilities in the room but to my surprise everything was so perfect

Stayed in September 2021

Tv service was not recharged . As a result daily news could not be heard ..

Great staff. Very friendly.. Cooperative.. Food is tasty... Well behaved and helpful.. Feel at home comfort

Stayed in September 2021

Cleaning , peaceful breakfast

Stayed in January 2024

They were doing repair and breaking work at mid night. Ended up not having proper sleep.

Stayed in January 2024

The receptionists were rude and arrogant when providing them feedback about my stay. When I mentioned about the lack of cleanliness of the rooms and also there was a maintenance person spraying pesticide which was very strong in fumes the receptionists made jokes in their language about me providing feedback but did not realise I understood their language. Pesticide should not be sprayed when guests present. Overall very unprofessional behaviour from the staff. Rooms dirty and cleaning staff do not follow proper cleaning sequence procedures. Found water bottles sitting with dirty linen in a trolley and then staff put those water bottles in rooms for guests. Disappointed with cross contamination. Again when brought to the staff’s attention was met with attitude towards me. Rooms needed maintenance attention too with broken bathroom door handles. Again ignored when asked to fix the issue. The advertisement of the hotel doesn’t match what you receive. Photos are deceptive. Outside the hotel you will experience people spitting parn or bittlenut on the walkway. Coughing and spitting at hotel entrance. Plenty of people stand outside the hotel ready to rip you off with temple tours and auto rickshaw. Be prepared and careful. Holy places are one thing but these people do not care and ready to rip you off. Do your homework in pricing of tours.

Nothing.

Stayed in January 2024

None

Proximity to the temple , big rooms, courteous staff

Stayed in December 2023

Hospitality

Stayed in November 2023

Room quality is very good

Staff behaviour is very good

Stayed in October 2023

Bad

Bad

Stayed in October 2023

Management

Nothing

Stayed in October 2023

Very bad people , very dirty room , very bad reception team

Very bad staff and reception people , they charge extra when u come and stay

Stayed in October 2023

Rooms were not upto the mark .

Worst experience and Booking.com took more charges then actual room charges . Never too book from booking.com .

Stayed in August 2023

Amazing hospitality from the hotel staffs especially from the driver Vikas Pande, who took us to Gaya and Prayag Raj. Restaurent was very clean and the staffs are amazing. Overall a nice experience and worth the stay!

Stayed in August 2023

Service

Unmannered staff

Stayed in June 2023

Horror!!! It is a hotel that I do not recommend even if the accommodation were free! It was the worst accommodation in my life! Dirty linen, terrible smell throughout the hotel, they gave only a minimum of bathroom products, humidity in the bathroom, hot water did not flow, the battery in the shower in the shower worked with difficulty, the electricity was taken 3-4 times an hour, etc. I do not recommend it to anyone!

Stayed in July 2023

Wifi not working at all, no provision for non veg breakfast, one elevator only working and the other is not working.

Location was good, varieties of vegetarian dishes in buffet breakfast.

Stayed in July 2023