The bathroom is a bit old , but in good condition

Everything was good , no Special Problems. Breakfast was very good

Stayed in February 2024

Front desk team needs some training and attention.

the staff is always a great asset of this hotel. As I come every year, always nice to be remembered and taking care of by the team. Noticed that Front Desk staff was very inexperienced this time. Needs training and improve customer service skills.

Stayed in February 2024

There is street noise but that can't be helped because the hotel is on a busy street.I just used ear plugs and slept well.

It was a perfect location for what we needed. We loved that we had free Wi-Fi. The breakfast had many choices and the staff was friendly and helpful.

Stayed in January 2024

The first room given was very small but subsequently was realloacated a room on the 5th floor with twin beds. Decent sized, large bathroom with toiletries. Breakfast spread good

Stayed in December 2023

The bathroom fittings looked worn out, and might need a deep clean. We were given a room with some stained bedsheets, but this was replaced as soon as we told them to. My expectations were high as I had visited the hotel 5 years ago when it was brand new, hence was a tad disappointed to fit some worn out aspects of the hotel.

The location was ideal and close to park street, 15 mins walk. The junction is popular and hence know by taxi drivers. There is also a nearby bus stop. The staff were extremely helpful and helped us with last minute changes and requests. Special thanks to the Manager, who sorted an issue with the payment in the end. The breakfast was good, and had a good mix of hot and cold food with drinks. The security personnel were helpful in booking local taxis.

Stayed in January 2024

Location and food

Stayed in December 2023

Nothing

Breakfast was great. There was a good choice of foods, excellent coffee and the restaurant area is spacious and pleasant. My room was clean with more than adequate space with tea-making facilities included. The hotel is modern and comfortable and the service from staff is second to none!

Stayed in December 2023

Water was at times like warm. They are saving money by not putting thegood themostat up. We complained but it's ongoing.

Good clean quiet room

Stayed in November 2023

Street noise A bit expensive for what it is Several equipments needed maintenance Toilet amenities were less

Location on Park street Restaurant in hotel Good breakfast Polite employees My package included breakfast and I had to leave early, so they proposed and made a take away breakfast for me

Stayed in October 2023

The staff service was excellent along with the location.

Stayed in April 2023

good

Stayed in March 2023

Pricing

Everything except the price

Stayed in December 2022

The sound from the roads was very disturbing

The hotel is well located in park Street and very good for a business visit. The good quality was good and all our requirements were attended to immediately.

Stayed in July 2022

There should be one table for dining in room

Meals & break fast

Stayed in August 2021

Everything was good..Staff are a little particular at times..

Really good meals..Excellent service..

Stayed in July 2021

Staff were very rude

Stayed in April 2024

Shower temp was lukewarm

Stayed in February 2024

Outsiders are not allowed ,they should specify this somewhere . I had friends family sitting in the lobby cause they couldn't come in to my room. If I had known earlier I would have never booked it

Stayed in November 2023

Strongly recommended for family leisure time

Stayed in November 2023

Wi-Fi was too poor

Room service

Stayed in October 2023

The bathroom floors were slippery and I had to wear rubber slippers to keep from falling. A rubber mat would help.

The buffet breakfast offered a lot of choice including some intriguing items like detox drinks! The staff was unfailingly courteous and helpful. In-room dining delivery and clearance was very prompt. Housekeeping sent a person late at night to help me find a channel on the TV. Supplies were replenished fully and regularly. Above all the location was terrific with great dining choices within a few minutes of driving distance (eg Flury's, Mocambo and Peter Cat). The iconic Kolkata trams were a delight to watch through the window as the track ran right in front of the hotel.

Stayed in March 2023

Nothing really. Maybe a little more cleanliness. Park Street is very busy and is a one way street like most of Kolkata.

Location is very central. breakfast was decent and service was great. Ms Puja and especially Mr Raja at the front office were very helpful. Mr Raja helped us with the bags when we were leaving the hotel. As it was a one way street he helped us cross the street to locate and get our taxi. Staff were always courteous & respectful. Will definitely stay here if I have to visit Kolkata again.

Stayed in March 2023

Basically very little as unfortunately all night there was disturbance from unruly room guests

Stayed in February 2023

Wifi not secured and not always reliable

Stayed in September 2022