The location is almost an hour outside of Gangtok so it adds up for all the day tours to Nathu la and other sightseeing places

The property is spectacular. The staff is well trained and extremely helpful. The food is great and the rooms are clean and cozy. Special mention to the Chef - Parvati who accommodated my mother's special request and made her a special meal for her fast. Also Ms. Pema from the restaurant was extremely helpful and made perfect recommendations both for food and local sightseeing.

Stayed in June 2023

Yes i like The property and my stay was awesome specially The front desc staff Mr kishan Helped ne lot thank you so much

Yes i like The property and my stay was awesome specially The front desc staff Mr kishan Helped ne lot thank you so much

Stayed in June 2023

Vivanta Pakyong was an exceptional experience! The entire team was warm, friendly, very polite and kind. They went out of their way to ensure that everyone was comfortable and happy. We were a group of 2 children, 2 adults and 2 senior citizens. Special thanks to the wonderful team : Reception Team : Mr. Titus led us through a very smooth and seamless check in. We had a long journey in and were exhausted, so this was a much welcome experience. Mr. Kishan was warm and friendly and gracious enough to take great care of our parents (who are senior citizens) and make sure that all their needs were met immediately. Kitchen Team : Chef Amiya to Chef Parvati went out of their way to ensure that 1 member of our entourage who was gluten free and dairy free was given absolutely delicious meals with such effortless ease. Talented attendants at the restaurant: Mr. Dipesh took great care of everyone’s needs at every single meal with such a polite and cheery attitude. Travel Team : Mr. Pema who coordinated all our travel plans with such diligence to ensure that everything went smoothly, and who was extremely patient even prior to arrival to answer the multitude of questions. Mr. Pawan Chhetri who took us for a nature trail walk and shared so much in depth information about the local culture and the forests, which was very enlightening. We thoroughly enjoyed his knowledge and his extremely jovial personality. He also took excellent care of the children and the senior citizens which was truly amazing- and really made sure that the trek was fun for everyone. I highly recommend this hotel. 10/10

Stayed in June 2023

location , location & location

Stayed in May 2023

I believe trip costs from hotel are on the higher side but I don't have a reference for external luxury tour operators

Excellent location, amazing service, courteous staff, especially the travel desk - very patient and well organized

Stayed in May 2023

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People, staff are excellent - they are like a big family and with really good manners, appreciate this🙏 Lots of activities, great food, nice view, natural and beautiful location 🫶

Stayed in May 2023

We stayed in a Deluxe Suits and there is a step from the sitting area to the bedroom . The color of the floors make it difficult to identify the step initially . This is a safety hazard .

The location is perfect for someone who loves nature . The staff is excellent , always helpful and supportive , always serving with a smile . It has excellent facilities and a great chef - the food was awesome .

Stayed in May 2023

The approach road right now is under repairs and the alternate road being used is long and not in the best condition.

Located amidst lush greenery and overlooking the valley, the property offers a serene stay. The service is absolutely impeccable and the experience thoroughly relaxing

Stayed in April 2023

none

awesome

Stayed in April 2023

The buffet pricing was steep.

Stayed in August 2022

The approach road, within 500 mtrs to the property was taken away by the rains.

The property, facility and the views

Stayed in June 2022

location.

Stayed in May 2022

Price is too high

Breakfast was great...Location is nice.

Stayed in May 2022

Food choice has to improve, very limited menu (no pizzas!). Space for putting up an extra bed was very tricky. A games room will be a good addition to the property.

Luxurious and comfortable stay at exquisite property. All amenities well maintained and guests accorded highest hospitality! Excellent swimming pool for kids, resort activities conducted were nice. Loads of lounge space around the property. Efficient travel desk and FO staffs.

Stayed in May 2022

should have few floaties for kids in the pool

comfortable, great food, great service, away from the crowd, scenic views

Stayed in April 2022

everything was great

location

Stayed in March 2022

One of the most beautiful hotels I have stayed at. Located right in the middle of a forest, close to the pakyong airport, away from the hustle of Gangtok. Very very modern looking hotel with all the facilities including an outdoor heated pool which I would highly recommended to anyone staying at the hotel. Rooms are super comfortable and clean. Hotel staff is great and so is the food especially the breakfast buffet

Stayed in March 2022

Breakfast Spread lil less as per its expected from Taj group of hotels. The worst part from hotel they dont have any complementary pick up & drop for pakiyong Airport which is hardly 7km from the hotel apart from that the pick up & drop charges are very high, as Rs.4500 for innova & Rs.1900 for small cars + gst, when from gangtok to bagdogra airport local invova charges are 4000 to 5000, with is 130km from gangtok. So a group like taj should have complementary pick up & drop from pakiyong airport , its standard practice of all hotels of this category, really disappointed with this kind of service.

The Hotel, The ambiance , specially the pool area, the guy who was the technical head for wifi connections, he was very courteous & helpful.

Stayed in March 2022

Limited food options

Location, Service, Quality of food

Stayed in January 2022

there is nothing bad about the place, but the current approach road is under repairs so for the next couple of months the approach is not soo great

location is toooo good and then the staff is just wonderful

Stayed in December 2021

I booked the hotel by trusting the Vivanta brand name. But the hotel did not live up to my expectations. The hotel is located approximately 30 km away from MG road Gangtok, which is a major major setback as commuting become as a real big issue. The road to the hotel is in a very bad shape, the entire stretch is broken and bumpy and not many cab drivers agree to go there. The ones who agree to come to the hotel and take you around Gangtok charge a bomb for a 70-80 km ride. we were charged Rs 5000 for Gangtok and Rumtek visit and Rs 4000 for Gangtok MG Marg visit. cabs charge Rs 14000-15000 for Chungu and Nathula Pass visit. moreover once you are in the hotel you are stranded and if you have not arranged for any local cab then you are at the mercy of the hotel travel desk which charge even more for the above mentioned trips. The hotel is located in the middle of nowhere and does not have any good view from any of the rooms. That’s why visiting this hotel is a big no from my side. On 2nd June, at 12 in the night, there was a major issue with the AC of our room as it stopped working. I called the duty manager to either quickly fix the AC or change our room. Once the electrician confirmed that the AC could not be repaired in the night I again called the duty manager. Instead of helping us he blatantly lied and told us that the hotel is sold to capacity and they do not have any rooms available in the main building … if at all we want to shift our room we have to manage with a room available on the porch …. I immediately called Mr Sudeep to help us. He intervened and immediately provided us with a rooms on the same floor. But our suffering did not end there as the rooms that was provided to us also had a faulty AC. We slept without the AC all night with the outside temp of 31 deg. next morning I called the duty manager to repair the AC. The hotel repaired the AC at around 12 noon. The hotel did not even bother to compensate us for such mismanagement.

Mr Sudip Chakraborty who is managing the entire property is very courteous and helpful. Other than him nothing else was good.

Stayed in June 2023

The travel desk really messed it up for us. We were travelling with International travellers which the travel desk knew before we confirmed our plans and travel desk did not tell us that we will need two different taxis for our full North sikkim trip, we had to pay lot of extra money for extra taxi at the last moment.

Excellent location , very good staff , good food

Stayed in May 2023

Of course lousy breakfast and access to reach the location. Far away and closer roads are under repair for more than one year.

Valley view and the ambience

Stayed in April 2023

Variety of food was not sufficient No hanging racks in bathrooms Breakfast was not of Taj standard

Rooms and ambience were good.

Stayed in June 2022