The bathroom needs to be refurbished, especially the shower cabin that doesn't even close properly and looks more like a museum piece. The toilet is too high making it very uncomfortable to use, especially for normal-to-shorter people. Room a little bit cramped for three people, but over all ok, given the location of the hotel and the fact that you use the room mostly just to rest at night.

The reception staff is extremely friendly, willing to assist you in anything you want, and very patient with any type of tourists. Actually, they might be the best asset this hotel has, beside its location, which is literally meters away from all main attractions in Florence, which eased our way around a lot. The hotel is decent, room - clean, beds - comfortable, elevators (2)- very useful.

Stayed in April 2024

Bathroom could do with updating (I think we might have been in an accessible room). It was slightly cool at night, so an extra blanket would have been lovely.

Very central, but quiet. All the reception staff were very friendly and helpful.

Stayed in April 2024

The room is as cold as an iceberg. No heater after 1st of April. What a genious policy! Don’t advice to stay at this hotel during April or early May perhaps. Firenze weather is unpredictable. We stayed there on 21-22 of April and it was like Stockholm in the room…

Location is great. Staff is wonderful. Breakfast is decent but need to ask for the eggs, very strange. Clean facilities.

Stayed in April 2024

Nothing

Perfect central location for exploring downtown Florence. It is situated off the main street, so it is quiet.

Stayed in April 2024

Lighting, rooms were quite dark, shower power was good but head of shower didn’t always stay up which was slightly irritating.

Location was amazing, in the centre near to everything. Bed was extremely comfortable, staff were friendly and nothing to much trouble.

Stayed in April 2024

Fantastic location!

Stayed in April 2024

The clunky wooden furniture around the bed.

The room was of good size with a view of a canal (not the best view); the bed was of good size, but the furniture was too old from back in the day and too clunky. They need to get rid of the clunky furniture and replace is with more modern, smaller pieces and the room would be more spacious. I liked that the hotel is located like 5 min away from St. Mark's Square the stores and the threater around it were very posh and nice; and good access by vaporettos to the rest of the island.

Stayed in March 2024

The shower backed up, it was a stand up shower with very small basin.

The staff was delightful! They were friendly and helpful.

Stayed in March 2024

We don't really like the room though maybe it was the best we can get for such affordable price, since Florence is an expensive place generally. The room was well designed and equipped, but really dark. Inner window panes were blinded and the only way to open them was inside the room. It was ok for 1 night, though. But we found electric lights in the room really depressing. The light was dim and grayish, especially in the bathroom so our faces in the mirror looked pale and unhealthy. I think this problem can be easily solved by using more warm light.

The hotel is very well situated, the room was clean and the staff really helpful. We also liked the breakfast - fruit, yoghurt, cereal, cookies, ham, cheese and fried eggs, juices and tea/coffee.

Stayed in March 2024

Room could have been slightly larger especially the tub in the bathroom.

The location was superb. The staff super helpful. The breakfast exceptional.

Stayed in March 2024

We would recommend new pillows....softer pillows to allow for a better nice sleep. The ones they have are very hard.

The Staff are wonderful! Perfect location! Clean! We are allowed to take our service dog. Breakfast and breakfast area very nice! The BEST thing is the Staff...so friendly...so helpful!

Stayed in March 2024

the location is perfect. The staff are very good, especially for the receptionlist Nino. He is very professional and friendly. I will definitely come back again if i have chance

Stayed in March 2024

The corridor outside the room smelled of cooking but not inside the rooms.

Location perfect! Staff are friendly and helpful and always welcome you with a warm smile and answer every question. The breakfast is also very good. Hotel is also clean and quiet.

Stayed in March 2024

Breakfast could be better (coffee was super!)

The location was excellent! And the personel very friendly and helpful!

Stayed in February 2024

Pillows very flat,

Staff friendly and personable, location was great!!

Stayed in February 2024

it’s a bit basic but since we weren’t expecting to spend any time there it didn’t matter. it was perfectly comfortable. the other guests were incredibly loud and various times in the night which woke us up.

The location was amazing - we walked everywhere with ease and we’re right in the thick of it.

Stayed in February 2024

The location is in the centre

Stayed in December 2023

There is a little bit smell on the corridor

Breakfast is good bacon and eggs are upon request. Staff is nice and friendly. Services and kind staff are exceptional.

Stayed in February 2024

No soundproofing I am afraid. The noise from pedestrians on the street below reached our room. Small shower stall, no tub. Bear in mind that breakfast selection is limited but filling.

We knew this was a budget hotel. The location was second to none. Florence is pretty compact but the hotel was minutes away from every main attraction like the Duomo and the Uffizi gallery. Great selection of restaurants and shops around the area. The staff were friendly and especially Nino, who was our favourite ~

Stayed in December 2023

Great friendly staff, fantastic location, high quality breakfast.

Stayed in December 2023

Staff is super friendly! , location is good 👍🏻, also the hotel includes breakfast.

Stayed in December 2023

Very central, excellent location. The staff was always nice and helpful

Stayed in December 2023

- breakfast - old facilities

- good location - kind and friendly staff

Stayed in December 2023

They forgot to give me a blanket and to turn on the heating but brought once I called at night and helped with the heating. The service of the staff is on the highest level. Solved any issues very fast

The best location in the city, very convenient room. Good breakfast and very friendly staff, they helped me a lot, gave many good advices. The pillows were convenient, the shower was clean with warm water.

Stayed in December 2023