Friendly staff, well organized with skiing facilities, transpotation to the lifts, very clean, and grate location

Stayed in March 2024

Perfect location for both business or pleasure. I was working and the facilities and location were great with private indoor parking. my partner was making the most of the spa and hotel facilities. Easy reach on foot to the center of the town for shops and restaurants. Hotel food was perfect with no complaints. Very friendly staff especially the owner who was around at breakfast and dinner every day. Highly recommended for families or couples

Stayed in January 2024

Spa is open only from 2pm, and available just during 60 minutes upon reservation This is not good for guests that are not ski-orientated.

Spacious room, very clean and good breakfast

Stayed in January 2024

very poor internet. In our room we have to sit near the door in order to have WiFi connection. in internet era they just do not want to buy more powerfull routers and fiberglass connection. Very limited variaty of foods at breakfast. We stayed 7 nights and the breakfast was all days the same. The room door was not closing very tightly, so when the neighbours openned/closed their door, our door also moved due to wind:) Very slow elevators. 20 rooms use 1 same elevator, which is very slow, so from time to time you have to wait 3-5 min, when all the guests at once go for a dinner, or breakfast. Family bad does not have the hearrest, so the pillows from time to time fall off

Good location and great views. Pretty quite place, so the rest at noght is good. Good spa zone and kids club over the day. You can leave the kids for several hours without any problems, kids club is the best in this hotel. Enough parking spaces in the garage or around the hotel Shuttle bus to the slopes

Stayed in December 2023

Sushi. Not so worthy

General staff kindness

Stayed in December 2023

I was not expecting that many kids 😅 but luckily they have a mini club to keep them entertained

Perfect location, nice room and spa. I love the fact that dogs are welcome

Stayed in August 2023

Room upgrade and view

Stayed in July 2023

Nothing

As soon as we entered the hotel, the staff greeted us with a bright smile, clean hotel, easy parking, allowed early check-in, and upgraded the room. The breakfast is also very good and all the staff in the hotel are really friendly. I recommend it.

Stayed in June 2023

bathroom is quite small inside the room. check out time is a little bit too early (10 am) compared to other hotels.

kid’s and families friendly, useful and excellent amenities. kind and professional staff.

Stayed in April 2023

location to gondola and shuttle driver

excellent stay

Stayed in March 2023

We were surprised to have to pay extra to have fried eggs at breakfast. Also to pay extra to have orange juice in a glass. Also guests should be warned about the charges applied for the occasional receptions which are held at the hotel.

Stayed in January 2023

Tall people staying on the top floor (4) is problematic due to low ceiling in some rooms, one small elevator serving the entire hotel was inadequate at times

The staff were fantastic, breakfast was very good, shuttle was excellent, rooms were comfortable (but hot)

Stayed in January 2023

Spa a little crowded

Breakfast good, room good size. Very friendly staff, Giuseppe Hotel director is fantastic!

Stayed in December 2022

great place for the wekend or longer stay, very nice & friendly staff which maybe not the best in english but always willing to help, great location very close to the center, nice spa area with a little pool and nice saunas, big rooms

Stayed in June 2022

Everything was amazing, people, food (especially dinners), spa ....

Stayed in April 2022

Unfortunately the hotel is very much taiored to families (with day care etc). While this is without doubt a great offering if you have kids, it made for a very noise and not at all relaxing stay. Lound parents and children first thing in the morning at breastfast, skiing room, in the corridors. Rooms have poor soundproofing. We were only able to really enjoy the spa once when we decided to go at 1pm (while most guests were skiing). Otherwise the pool area was constanly full of children and while they are not allowed in the sauna area, only a glass window separates the two areas so you could hear everything anyway. Hardly relaxing. We had also asked the staff to please keep the stairwell doors closed to help isolate the noise, but nothing was done to address this. We tried to spend as less as time as possible in the hotel, which was a real shame.

Staff extremelly friendly and professional. Great room service. Hotel is nicely furnished, great shuttle service to ski lifts. Bed comfortable. Great breakfast.

Stayed in March 2022

For the 4 star hotel in one of the famous Italian ski resort is unacceptable that hotel stuff has poor/limited knowledge of ENGLISH. Lack of translation to english on the breakfast of the served food and drinks, hotel stuff do not understand english and is not able to speak english!

Food was delicious, the hotel position and shuttle bus for ski gondola - the service of shuttle bus was great!

Stayed in February 2022

electronic check-in only in Italiano ..with some bugs

pure design, excellent breakfast, nice and friendly staff

Stayed in December 2021

we didn't have body towels, and we asked 4 times to get them. never did :-( finally we just used the bathrope which is used for the sauna

the breakfast was excellent. staff we super nice and professional. we also had dinner at the hotel restaurant and it was really really great. it was a great suprise. food was delicious and very creative and prices were very reasonable

Stayed in August 2021

I think this is the first hotel on Booking I rated with 10 on all criterias. Everything was perfect - spacious renovated room, large comfortable bed and incredible breakfast. Spa is also worth visiting after a day in the mountains. Would definetely stay again!

Stayed in June 2021

Hotel was on our route so suited us fine. Clean modern hotel. Food, chef and staff were superb and even made us something not on the menu! Hotel staff are all helpful and courteous. Room was great. Bathroom a little tight as we were on the top (4th) floor. An instruction manual to operate the sky window/light would have been great. No idea how to operate the blind. TV channels are a bit limited, only 4 if I recall. Otherwise good stay.

Stayed in June 2021

Considering the very high price and rate we would have expected better services: - we booked a suite and we were assigned the a spacious room but the bathroom had no bidet and a shower with doors that did not close well resulting in large leaks with every shower. The sofa bed looked very old and uncomfortable - the heating in the room was excessive, at 26°, and not adjustable from the thermostat, to lower it we had to close the radiator valves and open the windows - only one complementary bottle of water was given only the first day. We had two more in the next 2 days from the minibar that were charged to the room - wifi connection was poor - dinner at the hotel restaurant was bad and breakfast had a very limited variety - even though the spa regulations required reservations and a maximum stay of one hour, the spa was very crowded around 6 pm - when we arrived we asked for parking cause there was none outside, luckily we were given the last garage space for a daily rate, however it was not clear from the information on the site that booking was recommended

Location is perfect, very close to the city centre and the ski area. Shuttle service to the slopes operating all day long is very convenient.

Stayed in December 2023

Breakfast and dinner was awful. Too much personal who was doing nothing. In breakfast I had to ask for coffee 3 times. Bathtub was stuck , asked to clean it, it didn’t happened. Before arrival gluten free bread was ordered, at second day it was over

Perfect location, clean room.

Stayed in August 2023

Ski room too small; Restaurant Manager was borderline rude and arrogant. Worst piece was the first night they did not have enough rooms for our group even though our booking was confirmed. So two of the group members had to share for the first night.

Bar staff were fantastic. Rooms comfortable. Restaurant is large. Shuttle service a huge bonus

Stayed in February 2023