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Reviews of Hotel Excelsior Bay 4 stars

Via Lungolago Madonnina 2, 37018 Malcesine, Italy

#56 of 84 hotels in Malcesine

Guests' Choice

Review score

Based on 63 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.8

  • Facilities

    8.2

  • Staff

    9.6

  • Value for money

    8.0

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 29 September 2023

    9.0
    A relaxing and enjoyable stay
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    We had a lake front room and it was a little noisy- but great views from the balcony. The rooms were a little dated but we thought it was very good value for money. Great pool

    The staff we all so friendly and went out of their way to help us.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    9.0
    Thank you very much for the beautiful holidays
    • Leisure trip
    • Solo traveller
    • Budget Single Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a little small, but it’s still okay

    Extremely helpful and friendly staff Best staff ever Best location ever

    Stayed in September 2023

  • Reviewed: 10 September 2023

    10
    A perfect place to stay
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night

    Nothing

    Everything was perfect, the breakfast, the location, the friendliness of the staff.

    Stayed in August 2023

  • Reviewed: 6 September 2023

    9.0
    Nicely located hotel on the lake shore.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Very basic breakfast and not the best coffee machines.

    A beautiful located hotel directly on the lake side with swimming pool and a breakfast and a bar terrasse next to the water. Only 10 minutes by foot to the heart of Malcesine, so very near by.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    8.0
    Fantastic location and views but hotel needs money spending on it to bring it into 21st century!
    • Leisure trip
    • Group
    • Double Room with Lake View
    • Stayed 5 nights

    Public areas appeared neglected and tired. Need redesigning to be more attractive. Breakfast limited choice Bar area depressing despite a fantastic location Pool area also lacking in atmosphere Pricey

    Location View

    Stayed in August 2023

  • Reviewed: 29 August 2023

    9.0
    Pleasant and worthwhile
    • Leisure trip
    • Solo traveller
    • Budget Single Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel desk staff was professional, warm, helpful with all kind of tips and suggestions, and made me feel like an esteemed guest instead of just another unnamed person staying at the hotel. I was touched by the kind and respectful treatment. I stayed in a single room, and it wasn’t particularly fancy, but it was clean, quiet, and comfortable. The breakfast on the terrace facing the lake was nice, too. I enjoyed my stay and would recommend this hotel to friends.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    10
    Perfect location and what a view to have breakfast!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location. Breathtaking view for breakfast.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    8.0
    Excellent staff, great location and convenient for Malcesine.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Property has a great location on the main promenade leading into Malcesine. The staff are excellent, very helpful and polite.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful location. Good value for the money. Unbelievable staff!

    Stayed in August 2023

  • Reviewed: 10 August 2023

    9.0
    Fab location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff were super friends and a great location

    Stayed in July 2023

  • Reviewed: 8 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Budget Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very friendly and the gym was a nice touch

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    We had booked for one night and ended staying 3!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Location was great, just a short stroll along lake promenade to the town with all amenities.

    Stayed in August 2023

  • Reviewed: 17 July 2023

    10
    Staff were great and friendly, location was perfect, clean and great facilities
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Air con was a little loud

    Clean and great location, I was upgraded for free as well

    Stayed in July 2023

  • Reviewed: 10 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Great location right at Garda with pool. Around 5 minute walk down to the center of the town.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    10
    Excellent , relaxing , lovely
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Service excellent from hotel manager and colleagues, made to feel very welcome … location was lovely…. To the point that we are going to return

    Stayed in July 2023

  • Reviewed: 4 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 1 night

    Loved the staff s welcome The hotel is with Free Parking which is a real plus in Malcesine As we where there the first clients at the season opening We could be upgraded to lake view room we could hear the lake at night and all together the stay was great

    Stayed in May 2023

  • Reviewed: 16 September 2022

    10
    wonderful location, so convenient to the town
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night

    everything was great

    Perfect location, great views, staff were very helpful, would recommend the hotel to anyone wishing to visit Malcesine and the surrounding towns along Lake Garda

    Stayed in September 2022

  • Reviewed: 12 September 2022

    10
    Breath taking beauty and relaxing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was excellent. The location; on the lake, the views took my breath away, close to the center but peaceful, place to go swimming to the lake. The room was spotless and comfortable, quiet, excellent bed. Having your breakfast on the terrace looking at the lake and the mountains and swimming on the pool were extremely relaxing. The staff; all of them professional, polite and so nice to everyone, they made you feel really welcome - really made a difference on your stay. I definitely will come back and truly recommend this hotel to everyone!

    Stayed in September 2022

  • Reviewed: 27 August 2022

    9.0
    Excellent stay!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Poor internet connection, low speed and unstable network. The fitness equipment in the end of a corridor without aircondition and no privacy.

    Great location by the lake and close to the center. Nice and friendly staff. Nice room with comfortable bed. Got a pleasant upgrade of the room facing the lake. Breakfast with a good selection. Parking in fenced area. Highly recommended!

    Stayed in August 2022

  • Reviewed: 23 July 2022

    9.0
    lovely quiet hotel in a fantastic spot on the lakeside.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    fantastic location on the lakeside. very nice pool area, comfortable rooms and friendly staff

    Stayed in July 2022

  • Reviewed: 29 June 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Staff very friendly and helpful. In a quiet area and yet still central. I highly recommend.

    Stayed in June 2022

  • Reviewed: 23 June 2022

    8.0
    I would highly recommend this gorgeous hotel on the water.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    community didn’t allow air conditioning beliw 25 degrees Celsius and room was hot. nowhere else in Italy did I experience this ordinance

    great location and gorgeous views

    Stayed in June 2022

  • Reviewed: 20 June 2022

    10
    I really recommend the hotel - staffs, location and view.
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 2 nights

    Apparently there is a local law that the minimum temperature of the room`s air conditioning is 24C degrees. As the temperatures were around 30C degrees it was hot.

    The location is great, in a quiet area along the promenade of Malcesine. The view of the room was amazing - the mountains and the lake. The staffs are very attentive and friendly. The breakfast is very good, you can have it in the lake front. There is a parking lot without extra cost.

    Stayed in June 2022

  • Reviewed: 19 September 2021

    10
    A great hotel in Malcesine
    • Leisure trip
    • Couple
    • Twin Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    The staff was exceedingly friendly and helpful!!! The room with balcony out to the lake front is wonderful. You hear the moored sail boats clicking at night and can watch the sunrise and sunset. The views of the lake and the surrounding villages are spectacular! Within 5 minutes of walking along the lake shore promenade you reach the beautiful old part of the town of Malcesine! The breakfast has a great variety of food and the coffee selection is wonderful. The hotel even offers gluten free bread and sweets for breakfast if they are told in advance!

    Stayed in September 2021

Showing 1 – 25

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