Dated rooms. Air conditioning wasn’t working and it was 25degrees in the room and the windows had a sign that shouldn’t be left open for prolonged periods due to insects. Only one restaurant and overpriced for the quality of the food.

The spa and the views.

Stayed in May 2024

It hard to find anything that we did not like. The only downside for us was that at the weekends, the Spa facilities were particularly busy, and much more noisy than during the week, when we had the advantage of staying during the Off Season.

The thermal spa facilities at the Hotel were exceptionally good. They were varied, open all day, very clean and well serviced by staff, both for towels, accessories and safety. All of the staff were very knowledgeable, helpful and provided us with the exact information we required to get the maximum benefit from the spa waters. The hotel staff were similarly helpful, friendly and knowledgeable. The hotel drivers who undertook our transfers to and from Florence Airport to the hotel were particularly good: friendly, informative, polite and very safe drivers.

Stayed in March 2024

Everything!

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

Nothing

Everything was perfect

Stayed in February 2024

Noise from the restaurant carried up to our room.

Amazing choice between thermal pools - cold, heated, walking circuits, and massage jets.

Stayed in January 2024

I made one reservation for 2 double bedrooms for my husband and I and our, 12 years old daughter and they gave us 2 rooms located in the opposite sides of the hotel, ridiculous!

Pools

Stayed in January 2024

This is our second stay at this hotel, we stayed in an upgraded room Great breakfast options, coffee could be a bit better, thermal spa is fantastic

Stayed in September 2023

It’s a little expensive, though in line with the local average for similarly rated properties

The spa is amazing, the room decor really classy, the staff super-friendly

Stayed in October 2023

Amazing property

Stayed in September 2023

Meal options could have been more extensive / inviting. Coffee wasn't great. Steak was overcooked when we asked for rare, etc. Service also could've been better - not reflective of the price.

Thermal pools, cold pools, sauna, steam room, salt room, etc. An amazing array of wellness activities! So much to do and look forward to. Loved being able to wear dressing gowns to breakfast, lunch, etc. Comfy room and bed!

Stayed in September 2023

Having only one restaurant at dinner was limiting. No room service menu. Suggest having a casual menu for the bar (eg club sandwich, pizza). Not close to towns to go to alternate restaurants so very isolated. Our balcony room had a view of rocks so not so appealing for sitting outside - unless you smoke which we do not. Room felt a little bit tired and dated even though has had recent renovations or redecorations. No way to watch anything in English on the in room TV. Not everyone who visits speaks Italian.

Staff very friendly, thermal facilities very good, traditional Tuscan styling, lovely view and setting.

Stayed in September 2023

A truly unforgettable few days- incredible views of the idyllic countryside from our room windows and from the thermal pools, really excellent massages , comfortable and spacious beds , beautifully appointed rooms. The staff were welcoming and did their utmost to make our stay special, including upgrading our room on check in which was a lovely surprise. The food was excellent and the thermal pools and saunas unbeatable for relaxation

Stayed in September 2023

Literally nothing. The whole experience was amazing.

Ridiculously luxurious and pampering. Staff was incredibly friendly and accommodating. All the things included-multiple thermal pool, whirlpools, salt grotto, sauna, Turkish Bath, etc.-was amazing. They went above and beyond to create a welcoming, relaxing environment. Plan to just STAY put and relax. You won't want to leave.

Stayed in July 2023

The comfort of the beds was not good enough

Had a very good atmosphere and nice place

Stayed in August 2023

The balcony doesn't look that good and not clean. We were disappointed of the dinner which offered small diversity of vegetarian food and tiny dishes. The service there wasn't good enough.

The hotel is wonderful, the room is big and clean, the bed is very comfortable. we got water everyday abd service is nice. Breakfast is rich and delicious.

Stayed in July 2023

Not bad food, but does not corrspond to 5*. Pools could be cleaned more thoroughly,

Very nice location, nice view, very helpful staff. We were upgreated for free.

Stayed in July 2023

tutto

tutto

Stayed in May 2023

The view, the spa

Stayed in May 2023

Meal options could be more varied. Rather expensive with mainly 1 restaurant option

Very good staff, in Particular Gianni from the restaurant, Desirée from the reception and Elisa from the Spa!

Stayed in May 2023

i like view mountains and fresh air

Stayed in May 2023

Nothing.

Staff were exceptional, especially Elena and Katia from the front desk, Marco and his team from F&B and Paola in the bar and Sabrina and Eliza in the Spa. Facilities were amazing and the view was breathtaking

Stayed in April 2023

the restaurant

pool great spa great room nice renovated, but the bathroom not so new

Stayed in March 2023

the choice of snacks to eat at the pool bar was very limited

everything

Stayed in March 2023