Elevator malfunction...door would not open when we arrived at our floor. Staff said to "be patient"...we waited and then I decided to force the door open...it worked and we got out. Took the stairs from then on...

Location, food and staff

Stayed in May 2024

Great location- central & quiet. Lovely spacious light modern room on top floor with fabulous views. Modern bathroom that needs holder in shower for toiletries. Plenty of storage & comfortable bed. Wifi kept dropping out. This is a four star hotel that should have reliable & very secure wifi throughout. Urgent need of upgrade. Very good breakfast with plenty of choice & quality. All staff friendly & helpful.

Stayed in May 2024

the sound isolation within the hotel is a disaster. you hear every movement outside your room very loud. the breakfast is served in a room without any windows which has absolutely no charm.

the view from our room on the 5th floor was wonderful. the room itself modern and clean. the situation of the hotel in the city center is great too.

Stayed in April 2024

Front desk staff, while Knowledgeable and polite weren’t particularly warm or welcoming The kitchen staff and cleaning staff were very friendly and obliging.

Location & breakfast were exceptional! We loved our big terrace as sat out every evening.

Stayed in October 2023

The hotel itself is a bit ‘soulless’ and not particularly welcoming both staff and decor .

Great location. Polite and helpful staff especially the lady serving breakfast . The balcony and the view .

Stayed in October 2023

The hotel itself is a little tired… needs attention. Luggage marks on the walls, bidet was not attached properly and wifi was very spotty. The hotel is in an 80’s time warp, but the staff are very friendly.

Location is perfect to sightsee Orvieto. Friendly staff and adequate breakfast.

Stayed in September 2023

Nil

Location and stile

Stayed in August 2023

Location, cleanliness, friendly staff

Stayed in August 2023

Nothing

Our stay at Grand Hotel Italia was very enjoyable. The hotel was very clean and comfortable, our room was very nice and there was a good variety of food for breakfast. I would be happy to stay again.

Stayed in April 2023

marrizio was wonderful they were great with my service dog the staff was amazing and so kind we were in the middle of buying a home and they were so helpful with many questions. the location was great.

Stayed in April 2023

nice location, good value, clean rooms, good breakfast, and nice staff.

Stayed in June 2023

Location, facility, breakfast and staff were all excellent.

Stayed in May 2023

everything is a bit outdated, shower is really to small and bathroom in general is not 4* hotel standard

location: right in the middle of Orvieto

Stayed in September 2022

We had to park in Parking Via Roma due to planned events that prevented us from driving close to the hotel. We had to drag our luggage uphill about 800 meters to get to the hotel. if possible, try to find closer parking if you have heavy luggage. Room 311 looks at a wall and had problems with Internet reception. Not enough water in the refrigerator and we had to pay for it. A courtesy bottle would be nice for the price we paid.

Great location. Room 308 was big. Restaurant recommendations of the Reception staff were good. Hotel is clean and elegant. Amenities in the room like slippers were nice.

Stayed in September 2022

parking to far from hotel, you would expect to be offered vallet parking in 4* hotel , room old furnishing, air condition to noisy

location in centre, parking 500 m distance for 1€

Stayed in August 2022

No child lock on windows and we were on the highest floor.

It was close to where I needed to be

Stayed in August 2022

Can't say a thing bad.

Everything desired in an inexpensive hotel.

Stayed in August 2022

Great air conditioning!

Hot shower and great air conditioning!

Stayed in August 2022

Cost of private hire transport/taxi to our wedding venues/Station organised by hotel reception. Not metered. Hotel to Orvieto station, one way for 6 plus luggage was €50!

Balcony. Pillows. Air conditioning. Size of bedroom and bathroom.

Stayed in June 2022

location and view from 5th floor balcony helpful staff arranging trip to civita not to be missed

Stayed in April 2022

We asked for 2 rooms with twin beds. 1 room was a twin but the other was prepared as a double. There is obviously some communication problem between booking.com and the hotels because the same thing happened with our hotel in Firenze. The staff were quick to fix the situation. Those beds are hard. I can do hard but we really didn't like these beds at all.

The location is very central but not on any main street so it's quiet. The bathrooms were nice. Breakfast had everything that I would ever want and the staff kept the food coming. All the hotel staff are very helpful and nice.

Stayed in April 2022

Loud people outside on weekends, but this goes along with the superb location....

Excellent location and friendly staff.

Stayed in September 2021

Location and cleanliness, good value for money

Stayed in October 2021

Rooms were inefficiently cleaned. Previous occupants' towels left on the terrace. Previous occupants' rubbish left in the bin. Hair dryer not working. No parasol on terrace. Disorganised breakfast service. (But we understand that the hotel was still reeling from Covid shock.)

Stayed in August 2021