Viale Fratelli Rosselli 78, Santa Maria Novella, 50123 Florence, Italy
#192 of 671 B&Bs and Inns in Florence
Guests' ChoiceBased on 123 B&B reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.0
Facilities
9.0
Staff
9.7
Value for money
8.7
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Iryna
UkraineIt would be nice to have some light music during breakfast.
Thanks to the wonderful staff! A room was specially prepared for us so that we could check in earlier, as we requested!
Stayed in May 2024
Reviewed: 6 May 2024
Guusje
NetherlandsLocation could be a little better
Friendly staff, nice breakfast, comfortable rooms
Stayed in April 2024
Reviewed: 15 April 2024
Adnana
RomaniaNothing
Very clean, perfect location just few minutes walking from the train station. Huge and comfortable bed. Self check in possible, Thank you Sam for the very clear instructions provided.
Stayed in April 2024
Reviewed: 13 April 2024
Pavel
FranceGreat welcoming hosts
Stayed in April 2024
Reviewed: 22 March 2024
Sevda
AzerbaijanRoom was so small but it is no big problem
Location was so good. And room was so clean. Comunication went so smoothily. Recommend it
Stayed in February 2024
Reviewed: 17 March 2024
Patrice
United StatesNothing
This property was walking distance from the train station-10 minutes- close to bus stop - 1/2 block and 15-30 minutes to the Museum Academies, the Uffuzzi-, Ponte Vecchio and the Duomo! It was great!
Stayed in March 2024
Reviewed: 2 March 2024
Sarah
United StatesStinky sewage smell in bathroom. Need at least one English speaking TV channel
Clean and comfortable. Extremely helpful host.
Stayed in February 2024
Reviewed: 28 February 2024
Susan
United StatesThe lighting when entering the building took some getting used to as you often had to find the lights.
It was close to the train station which is near to Santa Maria Novella plaza and the center. Nicely decorated in vintage furniture.the bed was very comfortable. The room was quiet although right outside was a busy street. The staff gave great help. They immediately oriented me to locations of sites in the city. Nice breakfast with lots of options.
Stayed in February 2024
Reviewed: 18 February 2024
Wenwen
ChinaStore the luggage in the kitchen is a better idea than near the entrance.
The room is in a vintage boutique style. Very special stay for our trip. We like the boutique size and the detail of the furniture and decorations. Self check-in was smooth. The owner and the staff to communicate with on bookings.com was very responsible. Indeed exceeded our expectations.
Stayed in February 2024
Reviewed: 13 February 2024
Mirella_85
Greecenot exactly in the city center, the neighborhood at night is not 100% safe, elevator not always working, pour lighting in the stairs area, tiny room, poor soundproof
conveniently located next to the train station, comfortable bed, friendly staff, easy check-in at the reception, safe luggage storage, free maps, complimentary water bottle
Stayed in February 2024
Reviewed: 4 February 2024
Jane
United KingdomN/A
All perfect and beyond our expectations.
Stayed in February 2024
Reviewed: 2 February 2024
Diana
United StatesBedding had a bit of a moldy smell . I think the bedsheets did not fully dry in laundry
Spacious room in good location. New furniture . Nice staff and owner
Stayed in January 2024
Reviewed: 29 January 2024
Nicoleta
RomaniaFew minutes walk from train station. Clean and comfortable room. Friendly staff.
Stayed in January 2024
Reviewed: 17 December 2023
Liheng
ChinaBeautiful and clean place, very friendly host.
Stayed in December 2023
Reviewed: 28 November 2023
Diana
RomaniaThe breakfast is not very rich, but the products are really fresh and tasty, enough to start the day.
Very nice and clean hotel, nice staff, 10-15 minutes walk to the centre and very close to the train station. We will be back here.
Stayed in November 2023
Reviewed: 25 November 2023
Julianna
AustraliaNothing !!
Lovely room and gorgeous dining breakfast area. Sam the owner and Angela who worked at BNB daily were lovely, caring, always attentive and at your service. The breakfast was amazing, delicious and always abundance of whatever you wanted! Fresh and prepared on morning by Angela. I would stay there without hesitation again, and hope to return next year! It felt like home and very safe area as well!
Stayed in November 2023
Reviewed: 12 November 2023
Millie
United KingdomIt’s an old building so the walls are quite thin - I could hear the television from the room next to mine.
The property was clean, the room was of good quality. The staff were very helpful and friendly. The location is good, just outside a tram stop. A five minute walk from the station and only fifteen minutes from the centre. I had to do the self check in and the videos and messages on how to do so were clear and precise. Breakfast was simple but good.
Stayed in November 2023
Reviewed: 7 November 2023
Anna
Polandabsolutely nothing
LOL an inconspicuous place that turned out to be a real treasure among the hotels and b&b in Florence. Beautiful room design, full of decorations and details referring to the boutique style. Great location - a few minutes walk to Santa Maria Novella train station, 20/25 minutes walk to Florence's biggest attractions. A bus stop is a few meters from the b&b. The biggest advantage of this place, however, is the very, very nice and helpful owner :). Thank you for a wonderful stay and conversations :) I will definitely come back :)
Stayed in November 2023
Reviewed: 27 October 2023
Michelle
New ZealandThe breakfast was pretty good but would have been nice to have scrambled eggs for breakfast (like in the promotional photos) not boiled eggs, and more savoury food not sweet food.
Close to train station, quiet at night, 15 min walk to attractions, friendly and helpful staff, quality furnishings, lovely bed and shower, very big room.
Stayed in October 2023
Reviewed: 24 October 2023
Mohammed
Saudi ArabiaGreat place close to the train station which was important for me , the staff are friendly and helpful and kind both of them
Stayed in October 2023
Reviewed: 14 October 2023
Donna
United StatesIf we could have stayed longer!
The receptionist at the hotel was very friendly and helpful! The breakfast was wonderful and we loved the location and the room!
Stayed in October 2023
Reviewed: 8 October 2023
Susan
AustraliaRoom was cosy not much room if 2 people with suitcases
The lady who worked there Angela was lovely so friendly and helpful always smiling. Breakfast was great and varied.
Stayed in October 2023
Reviewed: 6 October 2023
Martin
United StatesChecked in after 8pm. A little complicated. Communication was good but instructions were a little confusing. A fair amount of road and train noise.
Great coffee, nice breakfast, clean cozy room. Taxi app provided worked well.
Stayed in October 2023
Reviewed: 17 September 2023
Thamena
United KingdomHow lucky was we to find this Gem! Angela thank you so much for your hospitality. You made great suggestions and made sure we was alright! The room was as expected, very clean and the decor was amazing. Breakfast was decent and the coffee even better! Great Location especially close to the station for travelling to other cities. Hope to be back one day soon Thank you!
Stayed in September 2023
Unterreichenbach, Germany
Chiang Mai, Thailand
Plougasnou, France
Agios Nikolaos, Greece
Rilski Manastir, Bulgaria
Ischgl, Austria
Gaborone, Botswana
Bandung, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content