The was a strange odor in the bathroom, but the odor mirrored one that we smelled throughout random stores in the city.

Location and aesthetics were amazing. The staff was very kind. The concierge that showed us to our room was very personable and friendly. He gave his personal recommendations for restaurants which we appreciated, tried and loved

Stayed in May 2024

Staff were amazing. Great boutique hotel

Stayed in April 2024

Nothing

Staff was wonderful, especially Jean Luca. Room was beautiful.

Stayed in April 2024

We literally could not fault our stay

The whole experience was second to none, from the moment we walked in the door. The reception staff were the most welcoming, the complimentary drink in the bar, the beautiful room and hotel, perfect turn down service, the complimentary chocolates, the amazing service at breakfast and the food itself, and a lovely greeting on our departure. Honestly the best hotel we have stayed in for quality of decor, professional yet friendly staff and location

Stayed in March 2024

Everything about the room was extremely comfortable and clean. The staff were extremely professional while also making you feel at home. The tasting menu was incredible. The attention to detail at every aspect of the stay was exceptional. Top Class.

Stayed in March 2024

Nothing

Everything was spectacular, I can't say more good things about Hotel La Gemma, simply wonderful and we will definitely be back

Stayed in March 2024

Nothing

Fantastic location, staff helpful and friendly. The welcome on arrival was so welcoming with a trip to the beautiful bar for a welcome drink and little note and chocolates in the room on arrival.

Stayed in March 2024

Nothing we didn’t like, but a coffee machine in the room would have been welcome, though soft drinks from mini bar at no charge were a good surprise.

Perfect location in the middle of Florence, close to all main points of interest. Exceptional design, great restaurant and , above all, friendly and helpful staff. Room very comfortable and quiet - well soundproofed.

Stayed in March 2024

Can’t think of anything.

The location was ideal and the staff were professional, helpful and courteous.

Stayed in February 2024

Nothing.

Very clean boutique hotel with a great location & great service. Breakfast was great and spa was small but felt like a private session.

Stayed in February 2024

Beautiful decor and style, exceptionally welcoming and courteous staff. Flawlessly clean, calm, and comfortable.

Stayed in February 2024

The shower makes a bit of a mess

Beautiful interior, clean and its located in a perfect location

Stayed in February 2024

Their cappuccino not the best ;) The internet coverage varies in different areas inside the room but was fine من في

Super friendly staff looking for ways to make us feel welcomed. Daniel and the pretty lady at the reception were always smiling and helpful Management took all notes into consideration before our arrival and they had us check in before time Location was perfect Everything was clean and neat We ended up extending our stay for two additional nights and gave up our prepaid stay at another location

Stayed in February 2024

The price of the garage was expensive. We parked in another place.

Daniel number 1!!! Great tips!

Stayed in February 2024

Nothing to say

The location is perfect, the staff is very friendly and most importantly Very clean

Stayed in February 2024

Nothing

The style The environment The staff

Stayed in February 2024

Friendly and hospitable staff, great location, great rooms and just an all-round wonderful stay.

Stayed in February 2024

Staff were very attentive. I had laundry done, ordered an extra duvet and everything was met with friendliness and under five minutes. Florin from the reception was amazing. Incredible interior design of the bedroom and the hotel. One of the best hotels I have ever stayed in. Definitely re-visiting again!

Stayed in February 2024

Nothing!

The staff is very friendly. The breakfast a la cart amazing. Very quiet room.

Stayed in February 2024

It is more important to know how to handle incidents and problems than to know how to avoid them. Thank you Daniel! We will definitely be back.

Stayed in February 2024

We spent very nice weekend in this hotel. The charming and caring staff, who congratulated us on our wedding anniversary, helped us decide on the choice of restaurants. The hotel itself is very stylish and thought out to the smallest detail. Beautiful room with a very comfortable bed, a selection of drinks in the refrigerator. Breakfast is a la carte - what could be better.

Stayed in November 2023

The fixtures in the bathroom were slightly substandard for example, the toilet system kept clogging up and didn’t have a strong flush system. The bath shower knob kept falling off so we had to affix it back. They also didn’t provide an iron due to fire safety issues but didn’t have an alternative such as steamer.

The staff was extremely helpful with recommendations and generally welcoming. The rooms and hotel are super tastefully furnished and well decorated. the location is unbeatable it’s super near to the main shopping stretch so it’s extremely convenient to plenty of shops, cafes and restaurants.

Stayed in December 2023

The Iranian person I forgot his name was vey bad and attitude, who i think needs to be trained well. He doesn’t know how to speak with the guest and on the second day he was looking at me and like he will not say hi . The other people were nice, smile and welcoming . Also the house keeping they were not bad but they need to be trained more as every day i have to remind them to bring towel, add refill for shampoo, refill the water ,,etc. One other thing that i hope next time to have a concierge who can support and recommend places, however, Jan Luca the Manager was really helpful and recommended to us

The location and the way of welcoming from Jan Luca, and understanding my situation of requesting him to switch the heater due to my medical condition and and he done it immediately

Stayed in November 2023

SPA and reception

Stayed in December 2023