A lot of steps & only 1 taxi so always having to walk home up a lot of steps & hill.

Location

Stayed in September 2023

The dust on the bed during the entire stay (never removed), the door that didn't close automatically. The staff left the door ajar after cleaning. The dirty closet door that didnt get cleaned after notifying the manager. That the staff was yelling at/to each other in the evening. That there wasn't someone available at all times (we were locked out our room and had search for a number, the person who whe spoke on the phone could not speak and understand english, and we had to wait more than 30 minutes before someone came and let us in our room). They had no do not disturb card either with wildly changing cleaning times. We also got bait and switched with a smaller room. We did accept that though.

The seaview, the breakfast, the size of the room. It was on the outside of the village, so less tourists and quiet.

Stayed in September 2023

Size of bathroom: small

Fantastic view of Moneglia, small town at Liguria. The size of our room was good. The one of the bathroom, small, specially the shower. family hotel where you may see the Nonna walking around with some stories to tell: very strong lady!

Stayed in July 2023

I think the hotel is too outdated like in the other hotels you can find a refrigerator in the rooms.. I ask for a comb they don’t have it and hotel slippers. We paid too much for an economy room and the wifi is not working on our rooms

I like the view. The pool the wellness area and the breakfast especially the pancakes!

Stayed in August 2023

Leo the owner is the original Mr Ben. Seemed to be everywhere doing many different jobs. Sometimes difficult to find. Room cleaned every morning however door left open twice.

Location amazing, Moneglia town was amazing…….beach below the hotel great. Room very clean. With rustic charm. Pool great. Good selection for breakfast. Traditional family run hotel.

Stayed in July 2023

Our room had no airconditioning and was very hot. The hotel was able to provide one ventillator. The reception was often empty.

great location, pool, view from the common areas and many of the rooms, excellent breakfast and coffee

Stayed in July 2023

Customer service lacks Things often seem like an effort if you request something, there is an older lady who is the owners mother who walks up and down the hallways yelling at the top of her voice at other employees. Our basin leaked and we came back from a day out exploring to find the room service staff left our door wide open. Another morning our room service was done without leaving any towels, soap etc. Rooms could use a bar fridge.

Beautiful picturesque location.

Stayed in July 2023

Everything was good

Stayed in August 2022

Getting to the center is a bit harder due to the „hilly“ landscape, especially with high temperatures :D

The location is super cool, very chill with a beautiful view. The staff was very cool and easy, you really had a familiar feeling at this place. The terrace was great and the beach was often empty and relaxing.

Stayed in August 2022

There was no refrigerator in the rooms. The triple room was a bit small for three bed.

The rooms were clean and the sea view was fantastic. We had the best breakfast (with homemade food, cakes and real Italian cappuccino) here during our entire vacation. The owner was friendly, although he only speaks Italian. The swimming pool (which was clean and nice) also has a great view of the sea and plenty of sunbeds around it.

Stayed in July 2022

Lack of services at the hotel. The location was great but a bit challenging if you are not used to stair-climbing.

Lovely view, nice room, excellent swimming facilities in both the pool and the sea

Stayed in July 2022

The owner seems to have given up a bit at the hotel. He was very angry most of the time. It is also very difficult to find any kind of staff. The reception, restaurant and bar is always empty. The owners son also works at the hotel and he also gives the impression of being angry and annoyed with most things. He told off a child pretty harshly because he’s shoes were to noisy when he was walking in the stairs. The only ray of light in the management department was the owners mother who is a really sweet old lady.

Good location and the kids liked the pool. How ever the pool was most of the time hard to use half of the day since they had as a routine to clean in before lunch and then it “closed” at 19:00. It is also forbidden to splash, make noise and have any kind of toys in the pool. we got a really nice room with a balcony who and ocean view which was very appreciated

Stayed in July 2022

purposely chose this location for the gym and sauna facilities. Gym should not be classified as a gym with broken and unable equipment.

A/C and pool

Stayed in July 2022

This hotel is clean and neat and has great opportunities to grow their business. The facilities are good, nice swimming pool, short walk distance from the beach, fantastic view out the windows. However, it is often hard to find the staff. There is a small bar but it is closed. They have a vending machine and that is it. My personal opinion is that I would have liked to be able to purchase snacks, drinks, coffe etc. from the bar that is already there (but closed). It would furthermore help much if they get more English speaking staff members. To sum it up - Its a nice hotel but you need to service yourself

The view from the room was great. Breakfast is good but they are not re-filling when something finishes. As a result you might have very few options if you arrive late to breakfast.

Stayed in July 2022

Breakfast and a friendlier approach from the manager.

The room I had booked and paid for in advance was not the room I was given on my arrival. When I approached the owner he was argumentative and told me to leave and find something else if i wasn't happy. He told the receptionist that if I wanted the room I actually booked I'd need to pay more to move. He was unfriendly and unapproachable to start, he was just shouty and kept walking away when I was trying show him what I was asking on google translate as I thought it may of been a language barrier. I found the whole experience very faulty towers and funny by the end if the trip. Breakfast was so so, mouldy fruit sitting there for days, nothing replenished during the breakfast service and sometimes when we arrived there was nothing left. Decor is little old fashioned but the pool area is good if you are not a beach person. It's defiantly 3 star - no air and graces but the views from the hotel are lovely All in all it was a 7/10 and I loved his mother even though she just came into my room and moved stuff around if she got a chance.

Stayed in June 2022

The jacuzzi could be cleaned more, the shower was very cramped. If the jacuzzi is cleaned a little better and the water in the pool is a little warmer, it would be a 10/10.

The view was fantastic, with a balcony to the seaside. There was a great pool and a jacuzzi and the breakfast was very good. We had one of the best cappuccinos there. The beach is at a 5 minute walk from the hotel.

Stayed in June 2022

no internet in the suites, shabby, no see view when you seat because of the fence. costs too much for this quality.

see view from the public area however suites have no good view. parking is available, however not free.

Stayed in April 2022

The owners are lovely, would help if they could speak a bit English. Anyway we managed to communicate just fine, so basic Italian will be ok. The WiFi didn’t work in our room- just in the commons areas. Ask for password- there will be no information in the room. Would be great if there was a person on the bar or somewhere in the common area in the afternoon. The parking is paid 10e a day, but that apparently include the tax, so not that bad as for such a prime location.

Great location- you can take train to cinque terre from the train station nearby! Nice beach nearby (not busy at all), well maintained swimming pool, nice sunbathing spots. 3 min walk to town with restaurants and shops. About an hour drive to Portofino and Genoa. Great breakfast!!! The homemade cakes everyday were delicious. Good coffee and choice of vegetarian options. Comfortable bed and clean nice rooms with beautiful view.

Stayed in September 2021

Power outlets not there, a/c not working, light bulbs broken, staff not service-oriented, sometimes even weird. packed breakfast room. distancing not really possible.

Location is great, lovely pool, beautifulview

Stayed in September 2021

A bit chaotic at the start. We didn't have a key for our room and there was nobody at reception the first day in the evening. Hard to communicate, the staff hardly spoke any English. After the first day, everything was resolved however. In total a bit too expensive.

Very nice location and superb view. The staff was friendly after first issues were resolved.

Stayed in September 2021

Breakfast was so-so, the “deluxe room with balcony” was a bit of a squeeze and the balcony faced a tree and a wall with a teeny view of the ocean, no wifi

Short walk to the train station and into town

Stayed in September 2021

Chaotic check-in, location difficult to find, parking wasn’t great, some facilities missing maintenance, no pool bar… all in all a bit overpriced for what you get.

Pool and view are amazing, walking distance to the town.

Stayed in September 2021

The shower wasn't very practical, a bit out-dated. Also the room itself was quite small and tight. And the first day at check-in, the family who runs the hotel was in a bit of an argument so we didn't get much info on how the parking works etc. Everything was explained shortly after though!

The view from our room was breathtaking, and the entire stay felt like a visit to "Nonna's" house. The breakfast food was authentic and home-made, we really felt at home in the cozy Italian deco. And the fact that this little hotel on a hill is family-owned just added to the charm of the whole experience.

Stayed in July 2021

Service is a desaster.

Location is perfect. Direct on a Hill with view to the sea. Pool and Spa is placed, so at you have a nice look to the sea.

Stayed in July 2021