Old facilities and a little expesive, but we mae the reservation very close to the date, so that might have been our fault.

very close to santa maria novella central station

Stayed in May 2024

poor breakfast with little choices

fantastic location near to the train station

Stayed in May 2024

Very poor sound insulation between the rooms. You could hear TVs and conversations and snoring coming from the next Room. There were a number of things broken in our room including the lighting in the bathroom and the plug in the bathroom sink. Although I have to praise the staff for sorting the lighting and a drainage issue with the bathroom sink, promptly during our stay. However the plug was never fixed. Also the air con was temperamental and didn't seem to always come on when the control panel was activated. Sometimes requiring the panel to be switched on and off several times. However, once it was working it was very effective.

The staff were incredibly friendly and helpful and spoke excellent English. They gave great advice about the public transport system and where to collect and purchase tickets for various attractions. The breakfast was a nice addition included in the room price each morning, although the selection could have been varied a bit more. The free tea and coffee was also very much appreciated. Good quality, strong coffee too. The rooms were clean and a reasonable size. And the beds were pretty comfortable. Also, the addition of double insulation on the balcony windows was appreciated as this kept the noise of the trains out of the room. The hotel was in a great location for bus and train links and within walking distance of the main attractions.

Stayed in April 2024

Plastic bathroom with some items falling apart - need fix

Hotel near train line so some noise despite double glazing. Bed was comfortable. Standard cheap continental breakfast with good coffee

Stayed in May 2024

Shower was little. There is a train passing nearby that makes noise

Nice reception. Awesome italian hospitality

Stayed in February 2024

The perfect place for daily trip start from Piata Montelungo

Stayed in May 2024

The hotel seemed a little old and a bit run down, it was very clean but a bit outdated. The room we stayed in had a fuse box that made an annoying ticking sound all night that made it difficult to sleep. We mentioned the issue to the staff but I don't think they could fix the problem. There is no restaurant on site but plenty nearby, there is mention of a bar but it never seemed to be open the entire time we stayed there.

The location was handy, near the train station and about 100m from the tram stop Rosselli that goes to the airport. The old centre of Florence and the major tourist attractions are about a 20 min walk away. Despite being very close to the train line, the room was well soundproofed and we didn't hear train noise. The room was a reasonable size for 2 people, even though there were 2 extra beds in the room, I don't think it would be large enough for a family. There were amenities like a kettle, minibar and basic toiletries in the bathroom. The balcony was a good size. The breakfast was fine, pretty standard for Italy (coffee, toast, cakes and pastries, some eggs and sausages etc.).

Stayed in April 2024

Breakfast was below par, not many choices and the food not as good as in other hotels of the same category.

Clean rooms and not too far away from the historical area of Florence or the Train Station. See my comments about breakfast below. The man who greeted us was very friendly.

Stayed in April 2024

No nearby restaurants.

Almost everything.

Stayed in December 2023

The price.

The room was clean and the staff very friendly.

Stayed in December 2023

Breakfast was limited. Shower was small.

Staff was extremely friendly. Available all day coffee was great.

Stayed in December 2023

Room and hallway wasn't very soundproof so outside sounds could get loud at times, but honestly that wasn’t really an issue for us at all.

Staff was very kind and helpful, room was clean, awesome balcony, loved having a refrigerator and microwave and the air conditioning was a huge bonus. Wonderful location next to train station and all of the sights were within a 20 minute walking distance. We felt very safe and secure with the area.

Stayed in October 2023

The manageress and the exterior of the hotel and surrounding buildings. The street is seedy, not well lit, trash and graffiti. Much could be done to make it more attractive. The manageress was overbearing. When I first booked for 2 requesting twin beds, the reply was that they would try. This was not good enough as my friend and I didn’t want to share a bed, so I then booked the higher level room with 2 double beds for a higher cost. When we arrived and were talking to the manageress, she insisted she ,of course, was going to give us twin beds. She then flippantly said”Well, you are in a much nicer, bigger room.” The other staff was very nice, but I won’t recommend the hotel because of the way the reservation was “Bait and switched” causing me to book a more expensive room.

Location near train station

Stayed in September 2023

The staff was excellent and the owner was extremely gracious.

Stayed in October 2023

Perfect no complaints

Perfect central location, polite and welcoming hosts, very reasonable priced

Stayed in September 2023

There was a problem with the lock and key card and we had people coming in to try and fix it whole of a day. View from balcony was other buildings and a dried up backyard. But, was good to step out and sit from us 4 in a room 😅

The person who e-mailed and was at the Reception when we checked in was very helpful. I had asked for a room with lift access since my mother can't climb stairs and was told that she could use the the lift for the luggage. It was a working stairlift. 😅👍🏼 There's a tram station very close that you can take to go to Florence's Firenze Santa Maria Novella train station (next stop). B'fast was good. No kettle in the room but can go to the lobby and ask for coffee/tea anytime. No charge. There was a tiny balcony too.

Stayed in September 2023

The Staff were very friendly and helpful, made you fell like part of the family, the hotel is located close to the train station and in walking distance of all the attractions Florence has to offer.

Stayed in September 2023

Super friendly staffs

Stayed in August 2023

The rooms is very close and this an issue for the noisy, also the Air Condition not comfortable.

The staff at the Hotel are very friendly, helpful and amazing

Stayed in August 2023

Location close to train station The staff very helpful Air conditioning worked well

Stayed in August 2023

No amenities immediately by the hotel

The staff are fabulous. So welcoming, and helpful

Stayed in July 2023

Was out of old town

Close to transport

Stayed in July 2023

Stronger AC

Friendly staff

Stayed in June 2023

our room was comfortable. couldn’t see out windows all blanked off because we were on the ground floor. couldn’t open windows either. the light came in the windows. felt a bit claustrophobic

location near train station and the centre

Stayed in April 2023