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Reviews of Grand Hotel Palace 5 stars

Lungomare Mediterraneo 57, 91025 Marsala, Italy

#18 of 23 hotels in Marsala

Guests' Choice

Review score

Based on 236 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    7.8

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    8.2

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Showing 76 – 100

  • Reviewed: 30 May 2022

    8.0
    Beautiful hotel, but the breakfast...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The breakfast was very limited and definitely not at the level of the 5-starts hotel. Also, it's not easy to reach if you don't want to use the car.

    Really nice hotel with a beautiful swimming pool, super gentle staff.

    Stayed in May 2022

  • Reviewed: 27 May 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Air conditioning was blowing on the very place where the sitting area was. The location was not great for walking to downtown.

    Staff worked extra to please. They checked my room after I left it but before I left the premises and they found my phone plug converter and returned it to me. Life saver. The facility was well maintained.

    Stayed in May 2022

  • Reviewed: 20 May 2022

    7.0
    Very pleasant. The staff were very pleasant.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 10 nights

    In general this was not my idea of a 5 star hotel. I am not certain what the criteria are, but we would rate it a high 3 star. See above. box. We never knew from day to day at what time our room would be occupied by the clieaners. If we wanted a siesta, we mostly found that the room had not been done.

    Good room but we found that the time to make it up varied a lot and frequently we found on returning to the room for a siesta, the room had not been done. On enquiring about this at reception, we were told that that "maids" prepared each room according to how many guests there were at the hotel. Breakfast was good. Pool was very nice.

    Stayed in May 2022

  • Reviewed: 20 April 2022

    9.0
    A very good hotel that is probably not in its best days anymore, but is still very comfortable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    not so central, but good if you are traveling by car

    comfortable and spacious room, very good breakfast and friendly staff

    Stayed in April 2022

  • Reviewed: 18 April 2022

    9.0
    Nice, oldfashioned and very Italian
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice, old fashioned italian hotel. Very friendly staff, nice comfy rooms with spacious bathrooms and a big breakfast with everything you could wish for.

    Stayed in April 2022

  • Reviewed: 20 March 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Needs renovation, mediocre breakfast, window to railway

    Great building, free parking

    Stayed in March 2022

  • Reviewed: 15 March 2022

    9.0
    An excellent hotel from which to explore the salt road and Mozia island.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The location is easily accessible by car. However, the location is not ideal if you wish to walk into the Marsala centre for its cafes and restaurants. There are literally no defined pathways in the immediate surrounds, so one finds oneself walking along rough roads in what is not the most friendly looking surrounds. Perhaps this will be remedied as development of the area continues in future years.

    This hotel is a relatively new build (about 20 years ago), being in the style of the adjacent old building (now the hotel restaurant but currently closed due to COVID). It has an old world grandeur. Ample private parking at the front of the hotel. Its has a swimming pool set in very pleasant surrounds. The entry and common areas/rooms are filled with magnificent furniture and paintings. The room was very comfortable and warm. The breakfast room is large and splendid in all ways. The buffet style self serve central arrangement was well provided with sweet and savoury options with coffee, tea and hot chocolate served by staff from a separate counter. Fresh fruit and juices from another separate buffet. All staff were helpful and friendly.

    Stayed in March 2022

  • Reviewed: 8 February 2022

    9.0
    Good value for money, lovely and comfortable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The hotel is really beautiful, we had a very pleasant stay. Breakfast was very tasty, with a lot of choice. The coffee was really good. The only pity is there were so few guests. I recommend to go to the centre by car. The hotel is a bit remote, with winery storages between the town and the hotel.

    Stayed in January 2022

  • Reviewed: 4 February 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast

    Location

    Stayed in January 2022

  • Reviewed: 28 January 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was rather far from the centre, it took us approx. a 25 minute walk.

    The hotel and the garden is beautiful, it felt like as if the place took us back in time a little bit. Breakfast was excellent, especially the coffee and the pastries.

    Stayed in January 2022

  • Reviewed: 9 January 2022

    8.0
    overall pleasant stay
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    location far better if you are traveling with car, otherwise i would choose something more central, although I admit that perhaps in summertime the walk to city center is more pleasant

    there was free parking provided which was a big plus for us, hotel seemed well maintained

    Stayed in December 2021

  • Reviewed: 25 November 2021

    7.0
    Good stay
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Room needs updating, otherwise no complaints.

    Hotel is great, beautiful, rooms are good size, needs to be modernized a bit.

    Stayed in November 2021

  • Reviewed: 20 November 2021

    7.0
    OK, but don't wait too much.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    The hotel seems to be Grand, but actually there's nothing really grand in it. You can see that the building and rooms used to be rather representative, but it was kind a long time ago. Everything is really old and a bit tired :) The hotel is not really good situated if you want to have a walk through Marsala: it's far from the old city. You also have a very poor view if you choose standart room.

    Rooms are still rather big and convinient. Personnel is very friendly. Just across the road you can see Marina with a plenty of yachts. The hotel has a comfortable and big parking zone, that's free for guests.

    Stayed in November 2021

  • Reviewed: 11 November 2021

    9.0
    Grand Old style spacious stay with helpful staff
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 3 nights

    Breakfast menu a bit repetitive each morning (cereals and pastries, self service tarts). Meals ok but again unimaginative.

    Wonderful location grand old style hotel with very friendly and helpful staff. Well appointed very spacious room with adequate storage space. Well lit bathroom, heated floor and separate shower (no bath). Shuttered window with internal views. Ample car parking and easy access to the town by car or taxi. Pracised good COVID hygiene - staff all masked and requirement for patrons in public areas. Grand old Florio Cantina (the original Marsala) walking distance and a worthwhile (albeit expensive E25 pp) tour and tasting.

    Stayed in November 2021

  • Reviewed: 27 September 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Large Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The area immediately around the hotel wasn’t very nice and due to the traffic and lack of sidewalks walking at night felt a bit unsafe. It’s a bit of a walk to the centre of the city.

    The pool area is very nice and we had it to ourselves most of the time. Towels for the pool are available from reception free of charge.Breakfast was good with both sweet and savoury options. Very close to the train station and ferries to Favignana.

    Stayed in September 2021

  • Reviewed: 10 September 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    breakfast, proposition and service, below the standard of comfort and the quality of the facilities

    Excellent stop over in Marsala, comfort, quietness and very good facilities.

    Stayed in September 2021

  • Reviewed: 5 August 2021

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Better service at the pool, maybe a bar for buying drinks

    Good service

    Stayed in July 2021

  • Reviewed: 7 July 2021

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Large Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I guess this hotel was in top in 2000, and from that time no renovation was made. It feels like 4star. Restaurant even less.

    Rooms are spacious, pool area is nice, breakfast good.

    Stayed in July 2021

  • Reviewed: 28 June 2021

    7.0
    Old style, good if you like old hotel
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit old

    Big room and good staff

    Stayed in June 2021

  • Reviewed: 23 May 2024

    10
    Old fashioned charm and comfort in Marsala.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very spacious , ‘old school’ grand hotel, very comfortable, on site parking and an easy walk or drive into the town centre. There is also a huge outdoor pool. Breakfast is included. Staff are friendly and helpful.

    Stayed in May 2024

  • Reviewed: 3 April 2024

    3.0
    I won’t be returning there
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    See above, and by a railway station!

    I did not like that it was very far from the centre historic. I wished to cancel my second night and I could not I had to pay even though I did not stay and they charged me two nights Tax de Séjour!

    Stayed in April 2024

  • Reviewed: 2 April 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    After checking out we had to wait for the receptionist to check if we really didnt take anyting from the minibar.

    Stayed in February 2024

  • Reviewed: 22 January 2024

    10
    Lovely accommodations with a friendly staff, they were helpful with my gluten free needs.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Comfortable, friendly and peaceful location.

    Stayed in January 2024

  • Reviewed: 19 December 2023

    10
    A step back into the history of Marsala
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The wonderful 19th century atmosphere and the wonderful welcome from the personnel

    Stayed in December 2023

  • Reviewed: 15 December 2023

    10
    I would stay here again
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 1 night

    mattress for us was hard.

    Very clean room and bathroom...good water pressure . Free Parking and Breakfast included in your stay. Toiletries... which are a bonus. Tea kettle in the room which I expect in a European room with no coffee machine. Sea view. Staff very nice. Daniella was the best! Answered all our questions..pleasant to talk with and very helpful.

    Stayed in December 2023

Showing 76 – 100

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